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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very helpful and fast. I loved all the resources that support pets give us.
Thanks for your review and recommendation! Enjoy it to the fullest with your ESA
Thanks again, for trusting and choosing us
Efficient, professional and informative. Very simple process. Received my documents in less than 48 hours..
Always easy to do the questionnaire, l hope I still qualify.
You help make this process stress-free, no hassles thank you!
! It was easy to register and create the account, explanation was clear, easy to make a payment. I received all documents exactly in 48 hours. Thank you.
I have had a problem with setting up and getting to my certificate
Hi Tracy,
We apologize for the inconvenience you're experiencing with setting up and accessing your certificate.We've sent you a private message with further details.
Have a great day!
It was easy to apply and received approval and so quickly, so professional,
Received my information fast and they where real helpful to me
Hello Gaylynne,
We truly appreciate your feedback at Support Pets. We're always here if you have any questions. Wishing you a fantastic day.
Easy and fast. I loved that it was not a complicated process.
Hi Candice,
We’re glad to hear you had a great experience with Support Pets. If you ever need anything, feel free to reach out. Have an amazing day.
Fast and easy, I'm all set now. They offer a lot of extras too.
Got everything i wanted for my sweet pup when he gets here in a week.
I am so happy this organization exits for us people that really need their support animals with them.
It was so quick and easy to join on-ine. I only wish I had known about this great organization sooner.
Thanks so very much.
Hi Vicki,
We're thrilled you had a positive experience with Support Pets. Wishing you and your ESA a wonderful day!
I loved the service I got in a timely manner. I got all the documents I needed to get my Luna girl with me always.
Hi Tyra,
We're so glad Support Pets could assist you. Have an amazing day!
Hello Ella,
It’s great to know Support Pets was able to help. We hope you have a fantastic day ahead!
Everything was great, had an issue with price, but it was quickly resolved.
Hi Cassandra,
Thank you so much for your positive feedback! We’re thrilled that Support Pets could assist you. Wishing you a wonderful day!
Your website is very confusing to an elderly person.
I don't want any merchandise, products etc.
I have E-mailed, etc. you don't have a Customer Service human being.
Hi Rhonda,
Thanks for your feedback.
We're sorry to hear that you've had a frustrating experience. While we don't offer phone support, our customer service team is available via email. If there's anything specific we can assist you with, please let us know.
We've sent you a private message with further details.
Have a nice day!
I have repeatedly try to get in to my online account. I am never gotten a response.
Hello, Snow! Thanks for your feedback. We're really sorry for any inconvenience. Your feedback helps us improve our service and processes. We've sent you a private message with more details on how to resolve any issues.
Have a great day!
Very easy to use. ESA Form and letter were accepted by my landlord without any issue. Loved the fact that I was able to obtain a certificate for both of my dogs who emotionally support me. I definately would recommend this company to anyone who is needing to obtain a certificate for their emotional support animal.
Hello Suzanne,
We're so pleased to hear that you had a positive experience! Thank you for your support, and have a great day ahead!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel,
Your positive feedback is greatly appreciated! Support Pets is always here to help. Wishing you a wonderful day ahead!