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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Everything was great, had an issue with price, but it was quickly resolved.
Your website is very confusing to an elderly person.
I don't want any merchandise, products etc.
I have E-mailed, etc. you don't have a Customer Service human being.
Hi Rhonda,
Thanks for your feedback.
We're sorry to hear that you've had a frustrating experience. While we don't offer phone support, our customer service team is available via email. If there's anything specific we can assist you with, please let us know.
We've sent you a private message with further details.
Have a nice day!
I have repeatedly try to get in to my online account. I am never gotten a response.
Hello, Snow! Thanks for your feedback. We're really sorry for any inconvenience. Your feedback helps us improve our service and processes. We've sent you a private message with more details on how to resolve any issues.
Have a great day!
Very easy to use. ESA Form and letter were accepted by my landlord without any issue. Loved the fact that I was able to obtain a certificate for both of my dogs who emotionally support me. I definately would recommend this company to anyone who is needing to obtain a certificate for their emotional support animal.
Hello Suzanne,
We're so pleased to hear that you had a positive experience! Thank you for your support, and have a great day ahead!
Thank you for providing this high quality service & content for pet owners.
Highly Recommended!
Hi Sarah,
Thank you for choosing Support Pets! We're delighted that we could help. Wishing you a day filled with happiness and joy!
When I was shopping I did not have any problems with understanding each package.
Hi Emily,
We're so glad to hear that you're happy with our service! Your feedback means the world to us. Have a fantastic day!
Easy process, easy instructions, was happy with overall process
Hello Thomas,
We appreciate your kind words and are thrilled you had a great experience with Support Pets. If you ever have questions, feel free to reach out. Have a wonderful day.
I made the option for the vests, tags and IDs for my 2 dogs. I've not received any information about when these will arrive. Please send info.
Hello Heidi,
Thanks for your feedback, we do apologize for any inconvenience.
We've sent you a private message with further details.
Have a nice day!
Mi experiencia con support pet es la mejor me llego todos mis documentos. A mi nombre y a nombre de mi perro ahora puedo llevar mi perro a todos lados
Hola Naihomy,
Gracias por tus amables palabras. Estamos aquí para lo que necesites en Support Pets. Que tengas un día increíble.
My request for my dog was instant. I received my dogs papers extremely fast with no problems. Outstanding company.
Hello Kim,
Your feedback made our day. Thank you for choosing Support Pets. We're here anytime you have questions. Enjoy your day.
I didn't expect to spend so much, but I was in a hurry and felt made to keel clicking yes to just pay for the first initial thing. I felt cheated a bit.
Hello Christina,
We're sorry for any misunderstanding, but we do not force anyone to buy anything. We offer bundles as well as the option to purchase only the ESA letter. It's important to read through all the options we provide.
We've sent you a private message with further details on this.
Have a nice day!
I was so nervous to make the jump to get my two cats registered as support animals. I need them daily to help work through anxiety and the costs of pet fees and pet rent was both daunting and a burden. Support Pets made it quick and easy to register my two babies and I couldn't be happier with the service.
Hello Brittany,
Thanks for the feedback.
We're so glad to hear that Support Pets was able to help you get your two cats registered as emotional support animals! It's wonderful to know that they play such an important role in helping you manage your anxiety.
Have a nice day.
Great experience. Got my documents less than a day later. Appreciated the reminder to renew as well.
Hello Julie,
We're glad to hear you had a great experience! We're always striving to make the process as smooth and quick as possible. We're also happy to hear that you appreciated the renewal reminder. If you have any other questions or need further assistance, feel free to reach out. Thanks for choosing Support Pets!
If you ar looking for a quick and cheap approval then support pets is the place to get your Animal certification
Hi Isabelle,
Thanks for your kind words! We're glad you're satisfied with our services.
Have a great day!
Muy buena por el momento no tengo quejas. Espero poder recibir un buen servicio
Hola Christian,
¡Agradecemos tu comentario positivo! Es fantástico saber que Support Pets te ha sido útil. Si necesitas algo o tienes alguna pregunta, no dudes en contactarnos. ¡Que tengas un gran día!
Very easy and helpful easy to use. Made it very clear and how to answer questions
Hi Kristofer,
We really appreciate your positive feedback! It means a lot to us at Support Pets. If you need anything else or have any questions, don't hesitate to contact us. Wishing you a wonderful day!
Hard to talk to someone. I you can do is text. I like talking to someone.
Hi Charles,
Thanks for your feedback, we do not have a phone line, but you can reach us on email and chat.We'll send details in a private message.
Have a nice day.
Great experience. The papers came in in a timely manner when we needed
Hi Tu-Trinh V.
We’re so glad to hear you’re happy with our service! Your feedback is invaluable to us at Support Pets. If you need anything or have questions, feel free to reach out. Have a great day!
Took less than 48 hours AND excellent customer service (even for refunds 😁)
Hi Kindra,
Thank you for sharing your positive experience! We’re pleased to know that Support Pets met your needs. If you have any questions or need assistance, we're always here for you. Have a wonderful day!
The site did not allow me to provide details for the first or second pet. Apparently, there was an issue when I applied.
Hi Shannon,
We’re thrilled to receive your positive feedback! It’s our pleasure to assist you through Support Pets. If you need anything or have questions, don’t hesitate to contact us. Have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cassandra,
Thank you so much for your positive feedback! We’re thrilled that Support Pets could assist you. Wishing you a wonderful day!