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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Hi Byron,
We’re so pleased to hear that you had a positive experience with Support Pets! Feel free to reach out anytime. Wishing you a fantastic day!
I had a few issues but really worked on working through them. But over all I'm happy...
Hello Christen,
Thank you for the wonderful review! We’re so happy you chose Support Pets. Remember, we’re here anytime you need us. Have a great day!
Hello Shelby,
Thank you for your positive feedback! Support Pets is always here for you. Wishing you a wonderful day ahead!
My experience was very fast and easy. I love the emails that came through and even made sure I received my documents
Hi Davina,
It’s great to know you had a positive experience with Support Pets! Feel free to reach out anytime. Have a great day!
Everything went smoothly everything came fast i don't have any worries or stress levels about giving away my emotional support dog because i was fearing i would have to move due to having him and i really need him cause he helps
Me so much and brings joy into my life
Hello Shaunteria,
We appreciate your kind words! Support Pets is here to help whenever you need us. Have an amazing day!
I have been trying to get my dog esa approved for a while this process was amazing quick and easy.
Hi Hailey,
Your feedback made our day! Support Pets is always here if you need us. Have a fantastic day!
Been needing to do this for some time. Well worth it and makes it easier when people break the law asking about your service animal.
Hello Joshua,
Thank you for your wonderful feedback! We’re glad Support Pets could assist you. If you need anything, we’re here for you. Have a great day!
The kind and courteous associate adjusted my price from $135 to $95 (the original quote I received and chose to sign up). However, I clearly explained that my Marine Veteran husband signed up the same day (as I requested my husband to do) and was charged $134. I asked that that purchase be adjusted as well and the associate blatantly ignored that part of my message making me feel unheard and making me feel foolish for recommending this company to my husband.
Hi Heidi,
Our apologies for the trouble you've encountered. We've reached out to you via private message with additional details.
Have a great day!
I received the letter within 24 hours, and it was promptly approved in my apartment complex. Now I can live with my fur baby without having to pay a deposit. Loved!
Hello Darluce,
We're thrilled to know you had a great experience with Support Pets! We're just a message away if you need anything. Have a wonderful day!
With the great communication and support this experience is very easy to navigate
Hello Myra,
We’re so happy you’re satisfied with Support Pets! Reach out anytime you need. Have an awesome day!
It was simple and easy and caused no added stress or anxiety! Very thankful!
Hello Ashlyn,
Your positive feedback means a lot to us! Support Pets is always here to assist you. Have a great day ahead!
Excellent customer service and timely delivery of paperwork.
Hello Rachel,
Thanks for the positive review! Support Pets is here whenever you need us. Have a lovely day!
Muy complacida, ha sido de gran ayuda para mi familia y para mi salud
Hola Josbeily,
¡Estamos encantados de escuchar sobre tu excelente experiencia con Support Pets! No dudes en contactarnos si necesitas algo. ¡Que tengas un dÃa increÃble!
I still can't log into my new ESA account. I have contacted customer service repeatedly but it still is not resolved. I have not heard back from anyone on this at all
Hi Pamela,
We’re sorry for any issues you’ve encountered with your account. A private message with additional details has been sent your way. Please look out for it in your inbox.
Have a nice day!
Very easy to use. Everything fully described. Process was simple.
Hi Betsy,
Your feedback made us smile! Support Pets is here whenever you need support. Have a wonderful day!
The process was quick, easy, and straightforward. Would definitely recommend to others.
Hello Melanie,
Thank you for the glowing review! Support Pets is always here for you. Wishing you a fantastic day!
When I purchased my Support Pets ESA certificate, I thought that included the harness set with the order purchase. Then a few hours after my confirmation I received another email with the harness gift available for purchase. I am very much confused. Will my dogs get their ESA harness sets from SP or will I have to purchase them separately?
Hello Lisa,
We regret any trouble and confusion this has caused. A private message with further details has been sent to you. Please check your inbox for more information.
Have a great day!
So far so good, fast easy process. Have not yet tried the documents for a rental property.
Hello Nathan,
Thank you for sharing your experience! We’re here to support you anytime you need. Have a wonderful day!
Great experience. It was very easy to do. I got my paper work the next day. Great experience.
Hi Chanel,
We’re so pleased you had a positive experience with Support Pets! If you need us, we’re always here. Have a great day!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kaylah,
Your feedback means the world to us! Support Pets is always here for you. Have a fantastic day ahead!