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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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They responded very fast. And I got my certificate during weekend. Really appreciate it!
It was fast and easy thank you. I appreciate everything you guys were able to do for me. But I need print outs sent to y apartment. As I don't have a printer.
Hello Doreen,
We apologize for any inconvenience you may have experienced. We’ve sent you a private message with further details to assist you. Please check your inbox, and we'll be happy to help resolve this issue.
My experience was very good and I am very grateful that I found this page and their products are amazing to keep my lovely dog with me all the time.
Hello Lucas,
We’re so glad you had a positive experience with Support Pets! If you ever need any further assistance, we're here for you. Have a fantastic day!
Very professional and your response was quick!
The questions were easy to answer.
Hello Beverly,
Thank you for your kind words! Support Pets is always here to help whenever you need us. Hope you have an amazing day!
Ordering my ESA letter was fast and easy. I had my documents the very next day!
Hello Rachel,
We appreciate your feedback! It's great to know that Support Pets met your expectations. Don’t hesitate to contact us anytime. Have a wonderful day!
Great program and services for our pets. This is a easy way for someone that needs extra support and love to acquire the adequate care that they need
Not to good so far I need document by email or mail yet.i have no number to call you at so please contact me
Hi Kristina,
We apologize for any inconvenience you've experienced. We've sent you a private message with further details to assist you. Please check your inbox.
I been wanting to do this and I can't believe how easy it was to do. I just answered a few questions and was approved within 48 hours. Thank you 😊
Hi Diana,
Thank you for your kind words! We’re here for you anytime you need us. Have a great day from all of us at Support Pets!
I already feel better knowing my pet will always be with me. Could not feel any more free than I do now of the stress relieved by this. Thank you 😊
Hello Melissa,
Thanks so much for your feedback! We're delighted you chose Support Pets. If you ever need anything, just reach out. Have a beautiful day!
The motel said that they don't accept ESA and that it needs to be a service dog
Hello Andrew,
We're sorry to hear about this. Motels and other establishments have the discretion to accept or deny ESAs, so we always recommend checking this information in advance.
Have a nice day!
Easy process. Inputed all of my pets information and was able to get their recertification in just one day.
Hello Amaris,
Thank you for the positive review! We at Support Pets are here to assist you anytime you need. Have a lovely day!
Easy and painless process, received documentation fast..
Hi Matthew,
We're thrilled to hear that you're satisfied with Support Pets! Feel free to reach out anytime. Wishing you a fantastic day!
They charge too much and it should be extended into two yrs maybe for that money!
Hello Debra,
Thank you for your wonderful feedback! We’re glad Support Pets could help. If you need anything, we’re always here. Have a fantastic day!
Thank you for making it easy to get my ESA paper work for my puppy. The process is easy and smooth and the customer service is very quick and gives the right answers,
Hello Engrid,
We’re so pleased to hear that you had a positive experience with Support Pets! Don’t hesitate to contact us if you need anything. Have a lovely day!
I've used this site for years to ensure that my pets are certified
Hi Dawn,
Thanks for the positive feedback! Support Pets is here to support you anytime. Wishing you an amazing day!
I did get my ESA paperwork at a timely fashion. I can say this process was well appreciated and they communicated throughout the whole process.
Hello Shaquan,
We’re so happy you had a great experience with Support Pets! If you ever need us, we’re just a message away. Have a wonderful day!
Best experience I've ever had and so glad I got my documents.
Hello Sophia,
Your feedback brightened our day! Support Pets is always here for you. Have a fantastic day ahead!
Once approved it was just to pay the fee which fluctuates depending on how long you take after pre approval.
Hi Avery,
We’re thrilled to hear you’re happy with Support Pets! We’re just a message away if you need us. Have a beautiful day!
All you have to do is answer a few questions. I got approved the next day!
Hi Brian,
We appreciate your positive review! Support Pets is here to help whenever you need us. Have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jiajing,
We’re so glad you had a positive experience with Support Pets! If you ever need any further assistance, we're here for you. Have a fantastic day!