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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very quick and simple. Helped a lot with getting the info I needed
So happy again thank you so much just feel so much better that my dog can go anywhere with me 🥰
Costumer Service very helpful and also willing to wait to make sure i got all my documents online. Thank You
Hello Frankie!
We’re so glad our team could help and make sure you had everything you needed. Thank you for the kind words—we’re always here if you need anything else!
Very easy to do online and they were very quick to get back to me
Hi Tiffany!
Great to hear! We're glad the online process was simple and that you got everything you needed quickly. We're here if you ever have any questions or need support down the road.
All I did was fill everything out, give the honest truth, and within 24hrs I had everything I needed.
Hi there Jessica!
That’s exactly how it should be—simple, honest, and fast. We’re glad everything worked out smoothly for you. Let us know if there’s anything else we can help with!
It is good and satisfying I had a good experience I'm very satisfied and happy with the service
Hi Stacie!
We're really glad to hear you had a positive experience and that our customer service stood out to you. Thanks for choosing us—we’re here anytime you need support!
Very easy and affordable and you get your paperwork fast and you get a lot for your money
Great service! Super fast response and quality service. Definitely would recommend
Hi Alison!
Thank you so much! We're glad to hear you had a great experience and truly appreciate the recommendation. Let us know if you ever need anything else!
Happy with it it was very easy to go through the system. And answered all my questions.
Very easy to use the website very quick turnaround. I wish they had different color leashes and harness other than the coverage that they have.
Hello Brandon,
We're so glad to hear the process was quick and easy for you—thank you for the feedback! 💙
We truly appreciate your suggestion about offering more color options and personalization like adding your dog’s name to the leash or harness. That’s a great idea, and we’ll definitely pass it along to our team!
Thanks again for choosing Support Pets—we're here for you and your pup anytime!
Muy agradecida. Con la asistencia y servicio recibido durante todo el proceso, todo fue recibido en el tiempo establecido.
Hola Maria Alejandra,
¡Muchísimas gracias por tus palabras tan bonitas!
Nos alegra saber que tu experiencia fue excelente y que recibiste todo a tiempo. Nos enorgullece poder acompañarte durante el proceso y brindarte el apoyo que necesitas.
Gracias por confiar en nosotros después de leer los comentarios—¡estamos aquí para ti y tu compañero peludo siempre que lo necesites!
Have not received any paperwork yet. But I have seen my puppy in a different way she Calms me in a way nobody else can.
Hi Frances,
It’s beautiful to hear how much comfort your puppy brings you—that bond is truly something special. 💙
If you haven’t received your paperwork yet, please check your email inbox, spam, or promotions folder, just in case it landed there. And if you still don’t see it, feel free to reach out to our support team at info@supportpets. Com with your name and order info—they’ll be happy to help!
We’re honored you chose us, and we’re here to make sure you and your pup stay together, supported every step of the way.
Couldn't have asked for a smoother process. Customer support was amazing at getting back to you and in a timely manner!
Hello Kaitlyn,
We’re so glad to hear that your experience was smooth and supportive! 💙
Thank you for the kind words—we’re always here to make things easy and stress-free for you and your companion. Wishing you and your ESA all the comfort and happiness in the world!
Was very simple and easy to navigate. Also, I was given full support where needed.
Hi there,
We’re so happy to hear that Support Pets helped give you peace of mind and more freedom with your cat! 💙
Thank you for the kind words—we’re proud to be part of your journey and glad the process was simple and supportive. Wishing you and your furry companion many more adventures together!
This was a fast and easy experience. I highly recommend this service if you are thinking of registering your pet as an ESA pet.
It only took a few minutes to fill out the questionnaire. So easy and I got the results in less then 2 days. Amazing
Hello Kelly!
That’s great to hear! We’re glad the process was quick and smooth for you. Thanks for sharing your experience—let us know if you need anything else.
Easy step by step. Good explanations. Nice web page. Good reviews. Fast response.
Hi Amanda!
We're glad the process was clear and easy for you, and we appreciate you choosing us based on the BBB reviews. Thanks for your feedback—we're here if you ever need anything else!
Puppy is only 8 weeks but hopefully we have no issues. Paperwork was fast for this company
Hello Todd!
We're happy to hear everything has gone smoothly so far and that the paperwork arrived quickly. Wishing you and your new puppy all the best—thank you for choosing us, and a big thanks to your friend for the referral!
The application was easy and fast. The questions were easy to answer. The website was helpful and the video answered all of my questions. Thank you!
Hi Tara!
We’re so glad the process was straightforward and that the video helped answer your questions. Thank you for sharing your experience—don’t hesitate to reach out if you ever need anything else!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessica!
We’re happy to hear the process was quick and gave you the information you needed. If you have any more questions or need further support, we’re always here to help!