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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I received everything promptly and before I had to turn it into the landlord. I already recommended it to 2 of my neighbors.
Very helpful saved me a lot no one in my area allows pets we were looking at having to be homeless and supportpets. Com saved the day thank you so much for this platform and the ability to give me and my kids a chance at having a home
Hello Steven!
Thank you for sharing your story—it means a lot to hear how Support Pets made such a difference for you and your family. We're truly honored to have helped keep you together with your furry loved ones and in a home. If you ever need anything else, we're here for you.
It was quick, easy and convenient! Will definitely recommend this for anyone who needs esa!
Hi Emma!
We're glad to hear everything went smoothly and that it was a convenient experience for you. Thanks for the recommendation—and a big thank you to your friend for sending you our way! Let us know if you ever need anything else.
The process was so fast and easy to fill it. It was less than 48 hours. Thank you.
Hi Daniela!
We're so glad the process was quick and easy for you! Thank you for choosing us—don't hesitate to reach out if you need anything in the future.
Fast and easy service to get my dog certified. Will definitely recommend.
Hello Denise!
We’re happy to hear the process was fast and easy for you! Thank you for the recommendation—let us know if you ever need anything else.
This was helping me so much, my dog it's a blessing in my life, and I'm so grateful that this document kept her in my life. Thank you, Support Pets!
Hi there Camila!
We're truly glad to hear how much your dog means to you and that we could help keep her by your side. Thank you for trusting us—we're always here to support you whenever you need it.
The process for getting through the approval and receiving documentation was fine. I think the price is a lot.
Hi Kayleigh!
We’re glad to hear the process went smoothly for you. We understand that cost can be a concern, which is why we aim to keep our pricing as reasonable as possible while working with licensed professionals. If you ever have questions or need support, we’re here to help.
Hello Emma!
We're really glad you found the process helpful and easy to navigate. Thanks for sharing your experience—feel free to reach out if you ever need anything!
The transaction was simple and the Dr's understand my need for my Oakley to be with me. I like taking him places and it makes me happy. Now I can do that legally.
Hi there Amanda!
It’s wonderful to hear that Oakley brings you so much comfort and happiness. We’re glad the process was smooth and that you now have the peace of mind to keep him by your side where he belongs. Let us know if you ever need anything else.
I wanted to enjoy the process but the upsells and constant confusion over why I'm resubmitting forms and not sure if some of it is marketing that has nothing to do with my application or account is not pleasant.
But if everything comes as promised (even though it's been 48 hrs and I have not heard from the doctor yet.).
Thanks!
Everything was explained in detail and so easy to follow!
Hi Deelyla!
That’s great to hear! We’re glad the information was clear and easy to navigate. If you ever have more questions down the line, we’re here to help.
I love the service provided from support super fast turnaround!
Hi Sabrina!
We're so glad you had a great experience and that everything was handled quickly for you. Thank you for your kind words—let us know if you ever need anything else!
I admire what Support Pets does for those os if who need an ESA approval but the check out process is made purposely confusing so that you may keep piling charges for extra things you may or may not need without seeing the total amount you're spending. There isn't a formal cart at the end of it, just agreement after agreement. It almost feels like a scam website because of the way the payment process is formatted.
Hi Samantha!
Thank you for your honest feedback—it’s very helpful. We're glad our support team was able to clarify your purchase, but we understand your concerns about the checkout process and how the pricing appeared. We're always working to improve the experience and transparency for our customers. Your input helps us do better, and if you have any further questions or need help with your purchase, we're here to assist.
Thank you, 😊 we do well with getting in stores. He loves greeting everyone.
Was all so helpful getting Zeus trained to be a better animal. Thank you for showing your method
Nice and easy and was really fun to do Iv been waiting ing to do it forever this was quick
Hi there Tyler!
We're so glad to hear it was a fun and easy experience for you! It's great that you finally got it done, and we're here if you ever need anything else.
The entire process was quick and easy! I would definitely recommend them!
Hello Elizabeth!
We're glad the process was quick and easy for you! Thank you for trusting us based on reviews and for the recommendation. We're here if you ever need anything else.
It was easy to apply and I received my documents in 2 days. It's decently priced and not too expensive for the peace of mind now knowing I can have my pet with me when ever I need him.
Hi Courtney!
We're so glad to hear the process was easy and that everything was resolved quickly when you reached out. It’s great that you now have the peace of mind to keep your pet with you. Thank you for choosing us—we’re always here if you need anything.
Fue un trámite muy sencillo, fácil y rápido. El equipo de atención es muy diligente.
Hola Mercys,
¡Muchas gracias por compartir tu experiencia! 💙 Nos alegra muchísimo saber que el proceso fue sencillo, rápido y que nuestro equipo pudo ayudarte de manera diligente.
Gracias por confiar en Support Pets para gestionar tu carta de ESA—estamos aquí para ti y tu compañero peludo siempre que lo necesiten.
It has been great and helpful through the process I appreciate everything so much
Heello Brianna,
You're so very welcome!
We're truly glad to hear the process has been helpful and smooth for you—it means a lot to us to be part of your journey.
If you ever need anything else, we’re always here for you and your support companion. Thank you for choosing Support Pets!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Abraham!
We're so glad everything arrived in time and that the process exceeded your expectations. Thank you for recommending us to your neighbors—it means a lot! We're here anytime you need support.