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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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You charged me $134 all I wanted was the letter, where is the discounted price at? Not happy at all...
Easy and stress free. Will use them again. Very pleased with experience.
I was able to complete this process from the comfort of my own home. The team of experts this company has working behind-the-scenes were very helpful, prompt, and thorough.
Thank you for helping me to have my fur baby acknowledged as the steady companion she is in my life.
Hi Kristin!
Thank you for sharing your experience. We're so glad the process was smooth and that our team could quickly clear up the confusion and resolve everything to your satisfaction. Itās wonderful to hear how much your companion means to you, and weāre honored to have helped support that bond. Let us know if you ever need anything else.
I must say that this company is one who really cares about you and your pet. From being quick to respond to every question and making sure that I'm comfortable in understanding and aware of the process.
Hello Al-Jandra!
Thank you for your thoughtful feedback. We're so glad our team could support you every step of the way and help you add your second pet with ease. It means a lot that you felt cared for and informed throughout the process. We appreciate your trust and your friend's recommendationālet us know if you ever need anything else.
Hi there Leslie!
Thank you for coming back and trusting us again. We're glad the process was quick and easy for you. We're here anytime you need support in the future.
My overall experience with Support Pets has been very good since 2024! They have provided me with documents, communication, etc. since I've been dealing with them. Thanks, Ms. Dorothy Campbell 4/7/2025šš¤¶š
Hi Linda!
We're glad to hear the process was simple and that you were able to get your documents printed in the end. If you ever run into issues again or need help while traveling, feel free to reach outāwe're here to support you.
From start to finish it was an easy process. My support animal is very important to my process to get better and to my well being navigating the world with an disability.
Hi Cherri!
Thank you for sharing your experience. We're so glad the process was easy for you and that your support animal is making a meaningful difference in your life. We're here whenever you need us.
The whole process was smooth sailing! From the information provided what a ESA is to how to travel with my pet. The bonus was how fast I received my paperwork!
Hi Sandra!
We're so glad to hear the process was smooth and helpful for you from start to finish. It's great that you received your paperwork quickly and felt supported along the way. Thank you for choosing usāwe're here if you ever need anything else.
This experience was very, very fast and super easy! Would recommend to keep your fur baby safe!
Hello Tekerria!
We're so glad to hear everything went smoothly and that you feel secure with your fur babies by your side. Thank you for the recommendation, and we're here if you ever need anything else.
Looks like a scam you enter 50 charecters no no no@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
Hello Bernard!
We understand your concern. Our service is legitimate and designed to support individuals who need emotional support animal documentation for housing, following the guidelines of the Fair Housing Act. If you have any questions or would like clarification on how the process works, we're here to help.
Great no issues. Very satisfied with my experience. Can't wait to enjoy the benefits
Hi there Andrea!
We're glad to hear you had a smooth experience and that everything met your expectations. We hope you enjoy all the benefits aheadālet us know if you ever need anything.
While this is a personal process, the fact that there is not a way to access "your account", even to simply update the auto renewal payment method is a bit frustrating.
Hi Sandy!
Thank you for your feedback. We understand how important it is to have easy access to your account and manage things like payment methods. Weāre always looking for ways to improve the experience, and your input helps. If you need assistance with updates or changes, our support team is here to help anytime at info@supportpets. Com.
This is amazing and the process was so quick and laid back! Recommend all around
Hello Kaylen!
We're glad to hear the process was quick and easy for you. Thank you for the recommendation, and we're grateful your family referred you to us. Let us know if you ever need anything else.
Tengo toda mi documentaciĆ³n de support lista para poder asistir a mi pequeƱa Charlotte sin ninguna dificultad en cualquier lugar. Esperando tener una linda experienciaā¦ Gracias por su buen trabajo..
Hola Euliyimel!
Gracias por compartir tu experiencia. Nos alegra saber que ya tienes toda la documentaciĆ³n lista para estar con Charlotte sin complicaciones. Esperamos que esta etapa sea mĆ”s llevadera con su compaƱĆa. Estamos aquĆ para apoyarte en lo que necesites.
Ordering is nice and simple. Instructions very clear
However, I was supposed to be billed $87.00 for the deluxe package and was charged $107.99 and my understanding now is i have to order and pay for te leash. Vest and cards.
So right this minute I am leary.
Please advise
Thank you
Jeanie Baker
Hi Jeanie!
Thank you for your feedback, Jeanie. We're glad the ordering process was clear, but we understand your concern about the pricing. The deluxe package includes specific items, while accessories like the leash, vest, and ID card are optional add-ons. Our support team will review your order and respond shortlyāif you havenāt heard back yet, feel free to reach out to info@supportpets. Com for a faster update. Weāre here to make sure everything is resolved for you.
Quick and easy process. The company is timely and cares about their consumers. Thank you!
Hello Karen!
Thank you for your continued trust and kind words. We're glad the process was quick and that you've had consistent support from our team. We're always here to help with any questions you may have.
My experience was outstanding and highly recommend after my amazing experience.
Hi Vanessa!
Thank you for the kind words. We're so glad our team could provide the level of responsiveness and support you were looking for. We truly appreciate your recommendation and are here anytime you need us.
I was abke to easily get my pets certified as ESA in about 10 minutes and received the documentary the following day.
Hello Jordyn!
We're glad to hear the process was quick and straightforward for you, and that you received your documents promptly. Thank you for sharing your experienceālet us know if you need any further support.
I have been using this company for some years now; I'd have to say that they have been great with handling any and all of my needs and concerns. And now offer more benefits for their customers and 4 legged companions!
Hello Kelsey!
Thank you for being with us over the years. We're glad to hear we've been able to support you and your companion consistently. Weāre always working to offer even more value, and we truly appreciate your trust. Let us know if you ever need anything.
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth!
We're glad to hear the process was easy and stress-free for you. Thank you for giving us a try after seeing us on Facebookāweāre here whenever you need us again.