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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I have been using this company for some years now; I'd have to say that they have been great with handling any and all of my needs and concerns. And now offer more benefits for their customers and 4 legged companions!
Renewing this year was so easy! This is my third year with ESA and the renewal process was much simpler this year than last. I got my documents in under 48 hours.
Hi Moria!
Thank you for being with us for three years. We're glad to hear the renewal process was even easier this time around and that you received your documents quickly. We appreciate your continued trust and are here whenever you need us.
The process was very easy and informative. I would recommended it to anyone.
Hello Beatriz!
We're glad to hear the process was clear and easy for you. Thank you for the recommendation—we're here if you or anyone you know ever needs support.
It does not take long. You recieve your signed documents quickly and the feeling of security is instant. You won't regret it.
Hi Angela!
We're glad the process was quick and gave you peace of mind right away. Thank you for your kind words—it's great to know you feel supported. Let us know if you ever need anything else.
I ordered the housing documents in error. I was trying to get a refund for this but no response
The process was very simple just uploaded some information and got approved instantly and got my documents signed within 48hours.
Hi TaQuaija!
We're happy to hear the process was simple and fast for you, and that you received your documents quickly. Thank you for choosing us based on reviews and rates—let us know if there's anything else we can do for you.
I think the only thing that I was miss I have to buy to spend 140 some dollars and I need to know how to get into this. Thank you.
Everything went smoothly and quickly! Support Pets were always eager to help me with whatever I needed.
Hi Beverly!
We're so glad to hear that everything went smoothly and that our team was able to assist you right when you needed it. Thank you for trusting us—we're here anytime you need support.
Super smooth and easy process! Received my documents in less than 2 days!
Hi Avreigh!
We're happy to hear the process was smooth and that you received your documents so quickly. Thanks for sharing your experience—let us know if you need anything else.
Great and fast service as expected! So easy to use and get your documents.
Hi James!
We're glad to hear everything was quick and easy for you. Thank you for your feedback, and we're here if you ever need anything else.
Súper fácil. Gracias. En menos de 42 horas me llegaron los documentos.
Hi Amber!
Thanks for reaching out. If you have any questions or need help with anything, feel free to let us know—we’re here to assist.
Easy process thank you very much! I'm very happy with your services
Hi Leanne!
You're very welcome. We're glad the process was easy and that you're happy with the service. Let us know if there's anything else we can help with.
It was a great experience thank you! It was an easy transition and easy to follow.
Hello Melissa!
We're so glad to hear it was a smooth and positive experience for you. Thank you for choosing us—let us know if you ever need anything else.
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Hi Damorie!
Thanks for reaching out. If you have any questions or need assistance, feel free to let us know—we're here to help.
Fast, easy, comfortable and incredibly supportive. I couldn't ask for more or better. I almost lost having my baby and thanks to support pets that's long behind me and Genevieve. Thank you with all my heart and soul.
Hello Danielle!
Thank you for sharing such a heartfelt message. We're truly honored to have been part of helping you and Genevieve stay together. It means so much to know the experience brought comfort and support when you needed it most. We're always here for you and deeply appreciate your trust.
The process was quick and easy, my pet was approved and were able to enjoy the benefits pf ESA.
We ordered the gear and opted in for the anual subscription because we loved it so much!
Hi Maria!
We're thrilled to hear you had such a great experience and that everything went smoothly with your approval. It's wonderful to know you're enjoying the benefits of having your ESA, and we appreciate your trust in choosing the annual subscription and gear. We're here if you ever need anything else.
Easy and fast approval process. No problems at all. Thanks!
Hi there Kelsey!
We're glad to hear the approval process was smooth and easy for you. Sorry to hear about the password issue—if you ever need help with that or anything else, feel free to reach out to our support team. We're here to help.
They approved my request quickly and received my documents quicker than expected. Highly recommend!
Hello Rachel!
We're happy to hear everything was processed quickly and that you received your documents sooner than expected. Thank you for the recommendation—let us know if you ever need anything else.
I applied for this service for my dog. Gotta say it was very fast and easy. Had to answer a few simple questions and that was really it. I thought it would have been cheaper, but it is what it is. Received the documents via email immediately.
Hi Cindy!
Thank you for your feedback. We're glad the process was quick and easy for you and that you received your documents right away. We appreciate your honesty about the experience—we’re always working to make our support feel more personal and helpful. If you have any questions or need anything else, we're here to assist.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelsey!
Thank you for being with us over the years. We're glad to hear we've been able to support you and your companion consistently. We’re always working to offer even more value, and we truly appreciate your trust. Let us know if you ever need anything.