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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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They approved my request quickly and received my documents quicker than expected. Highly recommend!
I applied for this service for my dog. Gotta say it was very fast and easy. Had to answer a few simple questions and that was really it. I thought it would have been cheaper, but it is what it is. Received the documents via email immediately.
Hi Cindy!
Thank you for your feedback. We're glad the process was quick and easy for you and that you received your documents right away. We appreciate your honesty about the experience—we’re always working to make our support feel more personal and helpful. If you have any questions or need anything else, we're here to assist.
It was fine, I can't complain about anything. So let's see how well this works.
Hi xavier!
Welcome, and thank you for giving us a try. We're glad everything went smoothly so far, and we're here to support you every step of the way. If you have any questions or need help, just let us know.
Good experience. Quick response. Very easy process to get certified.
Hi Jeremiah!
Thank you for your feedback. We're glad the process was easy and that you received everything quickly. Let us know if there's anything else we can help with.
I was recommended Support Pets by a friend who also has a dog who most apartments don't accept and almost had to consider giving up my furry friend because i had to keep a roof over my head but I don't have to make that choice anymore and he's welcome on so many more adventures with me than I thought possible! Easy, fast, and understanding.
Hello Maleena!
Thank you for sharing your story. We're so glad we could help keep you and your furry friend together. No one should have to choose between their home and their companion. It's great to hear that you're now able to take on new adventures together. We're here if you ever need anything.
Excellent service would recommend for pet owners out there.
Hi Chevonic!
Thank you for the kind words. We're glad you had a great experience and truly appreciate the recommendation. Let us know if you ever need anything else.
It was Great I was concerned the process would be very time consuming, but it wasn't. It was truly easy process.
Thank you
Hello Sherry!
We're so glad the process turned out to be easy and stress-free for you. Thank you for trusting us, and we appreciate you giving us a try based on what you heard. We're here if you need anything else.
Very quick and convenient! Am moving and needed my boy Max as an ESA and in less than 24 hours that was possible!
Hi Tanis!
We're so glad we could help make things happen quickly for you and Max. It's great to hear everything came together in time for your move. Let us know if you need anything else as you settle in.
It was quick and easy to sign up. So happy this is available. Anxious to take my companion out and about.
Hi Trudy!
We're happy to hear you had a great experience and that the process was quick and easy. Enjoy the time with your companion, and feel free to reach out if you need anything along the way.
ESA is extremely helpful for me and has been for the last few years. I am glad it exists and Support Pets makes it easy and affordable!
Hi Kristina!
We're so glad to hear how much having an ESA has helped you. It's our goal to make the process easy and accessible, and we're thankful to be part of your journey. Let us know if you ever need anything else.
Hello Amiya!
We're glad to hear the process was clear and easy to follow. Thank you for trusting us through your friend's recommendation. We're here if you ever need anything else.
It was very easy to get. It was all so simple. Support pet walked you though it step by step.
Hi there Ralph!
Thank you for sharing your experience. We're glad to hear the process was simple and that our team was able to clear up your concerns quickly and kindly. Your trust means a lot, and we hope you receive your harness and patches soon. Let us know if you need anything else.
Hi Ranza!
We're happy to hear everything was handled quickly and efficiently for you. Thank you for the feedback, and let us know if you need anything else down the road.
Process was easy with no headach and back n forth. I didn't have to beg and plead or argue to get what I needed. My ESA helps me with daily living and support pets made my life a lot easier by providing me with the necessary paper work so that my ESA can always be with me. I had a few follow up questions after I recieved my documents and they answered quickly n cleared everything up.
Hello Kristen!
Thank you for sharing your experience. We're so glad the process was smooth and that we could help make things easier for you and your ESA. It's great to hear our team was able to support you with quick answers and clear guidance. We're always here if you need anything in the future.
My 2 sweeties are more than pets they watch over me & make sure that I am okay( I have sick building - the HVAC system was not working correctly so I got sick & now have a breathing problem) They wake me if I am not breathing right! I am glad to have them listed as support animals!
Hello Holly,
Thank you so much for sharing your story—your sweeties sound absolutely amazing! 💙 It's incredible how in tune animals can be, especially when it comes to our health and well-being. The way they look out for you truly shows just how much more than "just pets" they are. They're real companions and protectors. 🐾
We’re so glad we could help you get them recognized as Emotional Support Animals, especially with your landlord’s new pet policy. You absolutely deserve to have them by your side without worry—thank you for trusting Support Pets!
Filling out the questionnaire made me realize even more how much being able to have my dog with me really meant. The process was easy. After the doctor reviewed my answers, she did approve the certification. And it took less than 2 days. Now my boy can live with me, and I am able to take him pretty much anywhere.
Hello Loretta,
Thank you so much for sharing your experience! 💙 It’s amazing how simply filling out the questionnaire helped you reflect on the bond you have with your dog—that connection is so powerful.
We’re thrilled to hear the process was easy and that you received your approval quickly. Knowing your boy can now live with you and be by your side means everything—and we’re honored to have helped make that possible. 🐾
Big thanks to your friend for the recommendation, and thank you for trusting Support Pets!
The service was just the best. It was fast and smooth! Couldn't have ask for a better way to get my babies ESA
Hello Sabrina,
Thank you so much—we're thrilled to hear that! 💙 We're glad the process was fast and smooth for you, and that you were able to get your babies recognized as ESAs without any hassle.
It means a lot to us to be part of your journey. Give your sweet babies some extra love from us!
The agent answered all questions with kindness and was very diligent in getting them answered.
Hello Erica,
Thank you so much for your kind words! 💙 We're so happy to hear that you had a great experience with our team. We always aim to provide fast, kind, and helpful support—so it's wonderful to know we delivered that for you.
We’re here anytime you need us.
Helped me to have my pet be with me wherever I go. I love my dog so much and they made it possible.
Hello Laura,
That’s amazing to hear! 💙 We’re so glad we could help make it possible for you to have your dog by your side—there’s nothing like that kind of bond. And we’re happy to hear the mobile experience worked great for you too!
Wishing you and your pup many more adventures together.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rachel!
We're happy to hear everything was processed quickly and that you received your documents sooner than expected. Thank you for the recommendation—let us know if you ever need anything else.