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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It's so worth it I don't have to leave my lil friend behind,, he goes everywhere with me, from grocery shopping to vacations even a night out to eat dinner,, it's quick and easy I will continue to use support pets for Asa I live
Hello Ashley,
Thank you so much for sharing your experience! 💙 We're so happy to hear that you're able to take your little friend with you wherever you go—from errands to vacations to dinner out. That kind of companionship makes every day better!
We're honored to be part of that journey and so glad you found us through a recommendation. Thanks for trusting Support Pets—we're here for you and your pup for as long as you need us!
It was super easy got it done within 40 min with a discount on my dogs vest and paper certificate
Hello Michael,
Thank you for sharing your experience! We're so glad to hear it was quick and easy for you—and awesome that you were able to grab a discount on your dog’s vest and certificate too!
It means a lot that you came to us through a friend’s recommendation. We’re happy to have been part of your journey with your pup!
Awesome! Fast. Got what I needed.
Lay off the marketing emails & required LONG video… that's super annoying.
Hello Angella,
Thanks so much for the feedback—we're really glad to hear everything was fast and that you got what you needed! 💙
And we hear you loud and clear about the marketing emails and the video—your experience matters, and we’ll definitely pass that along to the team. We truly appreciate you choosing Support Pets!
This is exactly what I've been wanting and they have been able to help
Hello Aries!
We're really glad we could support you and help make things easier. It's meaningful to hear how much your pet supports your mental health, and we're honored to be part of that process. If you ever need anything else, we're here for you.
The questions asked were relevant and made it easy to get through.
Hi Billie!
We're glad to hear the process felt clear and straightforward for you. Thank you for your feedback, and we're here if you need any further support.
Originally when I applied and received my documents it would not let me access my document
Hello Koda!
Thanks for letting us know. We're sorry to hear you had trouble accessing your documents. Please reach out to our support team at info@supportpets. Com, and we’ll make sure you receive everything you need. We're here to help.
Staff was nice answered all my questions and easy website to
Hi Christopher!
We're happy to hear that our team was helpful and that you found the website easy to use. Thanks for sharing your experience—let us know if you need anything else.
Very helpful and very service (no pun intended) orientated.
Hi Shirley!
We're glad to hear the service was helpful and convenient for you. Thank you for the kind words and for referring a friend—it truly means a lot. We're here if you ever need anything else.
Very efficient and easy. Dog is all set up and ready for our new life together!
Hello Elizabeth!
We're so glad to hear that everything went smoothly and your dog is all set. Wishing you both the very best as you begin this new chapter together. We're here if you ever need support along the way.
The entire process was super easy and stress free! The website was easy to navigate. Received a answer pretty quickly.
Hi there!
We're so glad to hear the process was smooth and that our team was able to confirm everything quickly for your second pet. It's great to know the experience felt stress-free and that you found our site and service helpful. We're here anytime you need us.
Serice was prompt and professional. I did not have to wait long to make Bella Rosa an ESA.
Hi there Celestine!
We're glad to hear the process was smooth and that Bella Rosa is now officially your ESA. It's great our team could quickly assist with your documents. If you need anything else, we're always here to help.
Very good experience, I got worried I wasn't going to get the esa but ended up happy and shocked afterwards.
Hi SkyLyn!
We're so glad it worked out for you and that the experience turned out to be a positive one. It's great to hear you’re happy with the outcome. We're here if you ever need anything moving forward.
Everything was fast I was quickly sent the paperwork amazing customer service.
Hi Triniti!
We're glad to hear everything was handled quickly and that you had a great experience with our team. Thanks for trusting us through your friend's recommendation—let us know if you ever need anything else.
Needed to have my babies registered quickly and my therapist was not available, Support Pets came through.
Hi Cindy!
We're glad we could be there for you when you needed support. It's great to hear the process was quick and helped you get everything in place for your pets. Let us know if you ever need anything else.
I couldn't be happier with the experience. The application process was straightforward. Having my ESA letter has made a significant difference in my life, allowing me to have my furry companion with me where I go. I highly recommend this process to anyone who feels they could benefit from the support of their pet!
Hello Svetlana!
Thank you for your thoughtful feedback. We're so glad the process was smooth and that having your ESA letter has made a real difference for you. It's wonderful to hear how much your companion means to you. We're here if you ever need anything else.
Given how much I and my partner have been through over the last several years, we have had such great experiences with Support Pets to get our ESA for both of our cats. We do also seek outside help, but if we didn't have our two cats it wouldn't be making nearly as much of a difference for us with our mental health.
Hello Winifred!
Thank you for sharing your experience. It means a lot to know that we've been able to support you and your partner over the years. We're truly glad your cats have made such a positive impact, and we’re honored to continue being part of that journey. We're always here if you need us.
Esto fue fácil, y rápido. Quiero llevarlo a mi perro a todo lados conmigo
Hola Doriana!
Nos alegra saber que el proceso fue fácil y rápido para ti. Recuerda que los animales de apoyo emocional están protegidos principalmente para temas de vivienda bajo la Ley de Vivienda Justa. Si tienes alguna pregunta o necesitas ayuda adicional, estamos aquí para ti.
Thank you so much for your help in this matter. Our family is in a much better place now.
Hi Robin!
We're so glad to hear that our support made a difference for your family. Thank you for choosing us, and we're here if you ever need anything in the future.
Very efficient and fast. Had helped with all questions I had.
Hi Daniela!
We're glad to hear the process was efficient and that your questions were answered. Thank you for your feedback—let us know if you ever need anything else.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laura,
That’s amazing to hear! 💙 We’re so glad we could help make it possible for you to have your dog by your side—there’s nothing like that kind of bond. And we’re happy to hear the mobile experience worked great for you too!
Wishing you and your pup many more adventures together.