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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Thank you so much for your help in this matter. Our family is in a much better place now.
Very efficient and fast. Had helped with all questions I had.
Hi Daniela!
We're glad to hear the process was efficient and that your questions were answered. Thank you for your feedback—let us know if you ever need anything else.
Thought vest leash tag were included in ESA price. Was offered 50% off waiting for instructions on how order. Cheryl Kromer
Hello Cheryl!
Thank you for your message. The vest, leash, and tag are part of an optional bundle, not included in the base ESA service. If you were offered a discount, you should receive follow-up instructions shortly. If not, feel free to contact us at info@supportpets. Com, and we’ll be happy to help you complete your order.
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Hi there Richard!
Thanks for your message. If you have any questions or need help with anything, feel free to reach out—we're here to assist.
Quick easy like the first time awesome thank you again was fast approval
Hi Roberto!
We're glad to hear everything went just as smoothly the second time around. Thank you for coming back and trusting us again. If you ever need anything, we're here to help.
The overall process was easy and relatively streamlined, which is beneficial for individuals such as myself trying to get my dog as an ESA.
Hi Connor!
Thank you for sharing your experience. We're glad the process was smooth and helpful for you. We understand that the additional offers can be a bit much, and we appreciate your feedback. It's great to hear you're taking steps to support your mental well-being, and we're here if you need anything else.
It was easy but when you are going to renew all these popup to purchase other things is confusing
Hi Cynthia!
Thanks for your feedback. We're glad you found the process easy and appreciate your kind words. We understand the pop-ups can be a bit much during renewal—we’ll share that with our team. For help receiving your card by email, please reach out to info@supportpets. Com and we’ll make sure you get what you need.
Simply easy and same day delivery on the electronic approval
I was very concerned about getting my dog an ESA Certificate but the site and follow up were very thorough and efficient. Definitely took the stress out of this pricess
Hi Ronda,
Our pleasure! Every bit of feedback helps us sharpen our focus on quality.
I received my documents in a timely manner. I did not experience any problems.
Hello Lisa,
Our pleasure! We’re always glad to hear when things are running smoothly for you.
Due to my health getting worse, I very much needed my pet with me at all times. I have seizures among other health issues and mental health issues and my ESA calms me and brings me so much comfort. Support Pets was so supportive! It's so easy too! You just fill out a questionnaire and it really just tells you exactly what to do from there. It's the simplest process ever! If you ever need to call customer service, they are the sweetest, most compassionate people to speak with! Great company! I highly recommend Support Pets!
Hello Tina,
Thank you so much for sharing your story—this means the world to us. 💙 We’re truly honored to have played a part in helping you and your ESA stay together, especially during such a challenging time.
Your words are a beautiful reminder of why we do what we do. We believe everyone deserves access to support, especially when it comes to emotional and mental well-being—and knowing your ESA brings you peace, comfort, and stability makes us so proud to be part of your journey.
And we’ll be sure to pass your kind words along to our customer service team—they’ll be thrilled to hear this! 🐾 Thank you again for trusting Support Pets.
They were fast and efficient! I'm excited that my dog is part of the team :)
Hello Danaee,
Our pleasure! Knowing you’ve had a great experience is all we could ask for.
Got my documents I needed within 48 hours like the website stated.
Hello Veronica,
Our pleasure! It’s rewarding to know our service is meeting your standards.
The questionnaire was really simple and the process of getting the documents was super quick
Hello Darryllyssa,
Our pleasure! We’re grateful for the chance to make a difference with our services.
I paid for the vest, card, and leash. Why did I received the letter telling me I would have to pay for the vest etc. when I paid for them in the reg fee.
Hello Louie,
If you already paid for the vest, card, and leash in your registration fee, you shouldn’t be receiving messages asking you to pay again—that sounds like an automated message and may have caused some confusion.
To make sure everything is correct with your order, please reach out to our support team at info@supportpets. Com. Be sure to include your order details so they can look into it right away.
Also, don’t forget to check your spam or promotions folder in case any confirmation or tracking emails ended up there. We’re here to help and want to make sure you get everything you ordered!
It was honestly a great and easy way to make this process easy to follow and came in just when I needed it.
Hello Eddie,
Our pleasure! Your success is what we aim to support every day.
Fast and easy access to attaining an ESA letter. I wouldn't have been able to bring my dog otherwise.
Hello Joshua,
Our pleasure! We’re glad we could play a small role in your achievements.
Everything was user friendly and easy to use. Very fast service. I hips i don't have any problems when I go to rent.
Hello Kathryn,
Our pleasure! We’re glad to be the kind of service you can count on.
I went the the question answer honestly and the doctor approved my little ones for me. But I think I will need to contact my actual physician to get approved with these apartments
Hello Ramon,
Our pleasure! We’re happy to know our tools are working well for you.
The process was fast. Really happy for this service. Thank you so much.
Hi Rita,
Our pleasure! We’re here to keep things running smoothly for you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robin!
We're so glad to hear that our support made a difference for your family. Thank you for choosing us, and we're here if you ever need anything in the future.