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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The questionnaire was really simple and the process of getting the documents was super quick
I paid for the vest, card, and leash. Why did I received the letter telling me I would have to pay for the vest etc. when I paid for them in the reg fee.
Hello Louie,
If you already paid for the vest, card, and leash in your registration fee, you shouldn’t be receiving messages asking you to pay again—that sounds like an automated message and may have caused some confusion.
To make sure everything is correct with your order, please reach out to our support team at info@supportpets. Com. Be sure to include your order details so they can look into it right away.
Also, don’t forget to check your spam or promotions folder in case any confirmation or tracking emails ended up there. We’re here to help and want to make sure you get everything you ordered!
It was honestly a great and easy way to make this process easy to follow and came in just when I needed it.
Hello Eddie,
Our pleasure! Your success is what we aim to support every day.
Fast and easy access to attaining an ESA letter. I wouldn't have been able to bring my dog otherwise.
Hello Joshua,
Our pleasure! We’re glad we could play a small role in your achievements.
Everything was user friendly and easy to use. Very fast service. I hips i don't have any problems when I go to rent.
Hello Kathryn,
Our pleasure! We’re glad to be the kind of service you can count on.
I went the the question answer honestly and the doctor approved my little ones for me. But I think I will need to contact my actual physician to get approved with these apartments
Hello Ramon,
Our pleasure! We’re happy to know our tools are working well for you.
The process was fast. Really happy for this service. Thank you so much.
Hi Rita,
Our pleasure! We’re here to keep things running smoothly for you.
Proceso rápido y muy útil. Agradecido por la ayuda para mí y mi compañero canino.
Hello Jose,
Our pleasure! We’re committed to helping you get where you want to go.
Hello Starla,
Our pleasure! It means a lot to see you’re benefiting from what we offer.
I've so far had a great experience using Support Pets to register my dog and cat as ESAs. Such an easy to use website and clear instructions, and great prices too! It said it wouldn't be available for 24 to 48 hours but I got the registration in the same day. Incredibly quick service that I appreciate!
Hello Judy,
Our pleasure! It’s encouraging to know we’re making a real impact.
The team was helpful and quick with documents! I would recommend them again to anyone!
Hello Zachary,
Our pleasure! We’re honored to be your go-to solution.
Very satisfied with overall experience with support pets! They are very responsive and helpful and plan on using them in the future for my esa needs!
Hi Michael,
Our pleasure! We’re here to support you every step of the way.
I loved how this doctor actually looked over my case and fully valued my emotions and allowed me to express and explain why I need Doc with me at all times! I will be recommending this doctor to everyone if they ever feel the emotions I feel! Thank you!
Hello Kaidence,
Our pleasure! It’s great to know we’ve earned your confidence.
They were amazing! My email with my documents was missing my actual letter with a doctors verification and I sent and email and got my response back within an hour! It was greatly appreciated!
Hi Ruth,
Our pleasure! We’re always glad when we can contribute in a meaningful way.
Quick, fairly priced, & as advertised! Highly recommended by my uncle, I will highly recommend to friends and family as well.
Hello Summer,
Our pleasure! Your satisfaction is what we always work toward.
I still have not received Braxton's ESA certificate. I have everything else. I need it for the office at my new apartment complex. Thank you
Hello Debbie,
Thanks for reaching out—and congratulations on your new apartment! 💙 We're so glad you chose us and that a friend referred you!
If you've already received everything else but are still waiting on Braxton’s ESA certificate, it may have been delayed or possibly ended up in your spam or promotions folder, so please be sure to double-check there.
If you still don’t see it, our support team will be happy to help! Just send an email to info@supportpets. Com with your order details, and they’ll make sure you get what you need for your apartment office.
We’re here for you and Braxton every step of the way!
This was fast and efficient and I can't wait to take my dog everywhere I go. I won't feel so bad leaving him home by himself when we are gone on the long trip with the family. We can just take him with us.
Hello Heather,
Our pleasure! We’re proud to be a part of your journey.
No issues what so ever the experience has been perfect. Will refer to others
Hello Clartrina,
Our pleasure! Knowing we’ve helped simplify things for you is what it’s all about.
Fast turnaround, so easy to get to. The whole website was so user friendly and made this experience stress free.
Hello Connie,
Our pleasure! We’re happy to hear our service fits your needs.
I received by ESA very quickly. Process was easy and service was on point. I highly recommend this certification so you can take your puppy everywhere you go
Hello Albany,
Our pleasure! Positive experiences like yours make our efforts worthwhile.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Darryllyssa,
Our pleasure! We’re grateful for the chance to make a difference with our services.