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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This process was easy and quick. Love how fast I was able to get everything for my furbaby and love that they also offer the gear. Only downside is the customer service. It takes over 24 hours for someone to get back to you and the chat service disconnected me three times. Good overall, though.
This wasn't as easy as another online ESA letter company I went through, but this company is very thorough, so I appreciate that. Thank you!
Hello Savanna,
Our pleasure! We’re here to make your experience as smooth as possible.
I have been researching to find a way to help myself and son register both of our pets as support animals. We each have our own issues that they each help us overcome. This was so simple and easy to apply.
Hi Tamara,
Our pleasure! It’s great to know we’ve earned a spot in your day.
Was a super simple and easy process, cheaper than I thought it was going to be too. Will be an absolute joy being able to have my animal with me at all times.
Hello Troy,
Our pleasure! Your results speak to what we’re here to support.
Well defined and on time as described and very helpful. Thank you
Hi Ricky,
Our pleasure! Being helpful is exactly what we strive for.
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Hi Katelyn,
Thanks for the 5 stars!
Quick and easy experience. I've had my esa paperwork through here for years now no complaints
Hello Mariah,
Our pleasure! It’s rewarding to know we’ve been the right choice for you.
Very clear instructions and very easy to work with. I am very pleased to have found support pets!
Hello Kevin,
Our pleasure! We’re always working to stay consistent!
Very streamlined and supportive experience. Gave me tremendous relief to have clear and quick communication.
Hello Maria,
Our pleasure! We’re grateful for the trust you place in us.
Super easy to access. And so accommodating to my needs and to help me and my pet be together everyday and everywhere i can!
Hello Claire,
Our pleasure! It’s great to know our service is saving you time and effort.
I didn't know that it would be a yearly expense, but I guess I will have to factor it in as I am on a fixed income.
Hello Sharon,
Our pleasure! We’re always working to stay aligned with what matters most to you.
Very easy process and very quick. Would definitely recommend thank you
Hello Dawn,
Our pleasure! We’re committed to being a reliable part of your success.
This was super easy and I enjoyed my experience. I would definitely suggest to friends
Hello Briana,
Our pleasure! Hearing your feedback keeps us striving for more.
Needed last minute documents for new apartment and they got me everything within the same day!
Hello Franchesca,
Our pleasure! We’re here to provide support whenever and however you need.
I heard about support pets through a friend and I'm moving into my new apartment and of course they don't allow staffy's I've had my dogs for 3 years and there like my children and wouldn't have been able to take them with me if not for support pets they were very fast with the approval process and sent me my documents the next day and I'm thrilled I'm gonna be able to take them with me now I would of been lost without my dogs thanks so much support pets I would recommend this service to anyone and everyone who has a pet they can't live without.
Hello Tyler,
Thank you so much for sharing your story—it truly means a lot. 💙 We’re so happy to hear that we could help you keep your dogs by your side during such an important transition. They clearly mean the world to you, and it’s amazing that you’re able to bring them with you to your new apartment.
We’re proud to be part of your journey and thrilled the process was fast and smooth. Wishing you all the best in your new home—and lots of happy memories with your pups! 🐾 Thank you for trusting Support Pets!
The process was easy and fast! I would highly recommend this website to anyone looking ti get their companion ESA certified.
Hi Jenna,
Our pleasure! We aim to keep things simple, useful, and effective for you.
Hi Ashli,
Thank you so much for the 5-star rating—we truly appreciate your support!
I think the link for accessories w/ discounts should all be under one link for easier access not separate as it becomes very confusing after sign up
Hello Vincent,
Thank you for your feedback—we really appreciate you taking the time to share your experience. 💙
We understand how too many separate links after sign-up can feel confusing, and your suggestion to have all discounted accessories in one place makes a lot of sense. We'll definitely pass that along to our team to help improve the experience for future customers.
We're glad we could help you get the documentation you needed, and we’re always here if you need anything else. Thanks again for choosing Support Pets!
Easy and informative. Recommended by my daughter. I thought it would be a hassle and take much longer
Hello Paul,
Thank you so much for sharing your experience! 💙 We're so glad to hear it was quick, easy, and informative—and even more special that it came recommended by your daughter!
We know it can seem overwhelming at first, so it’s great to hear we were able to make the process smooth and stress-free for you. Thanks for choosing Support Pets—we’re here for you anytime!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Liza,
Thank you so much for your honest feedback—we’re really glad to hear the process was quick and easy for you, and that you were able to get everything you needed for your furbaby! 💙 It’s great to know the gear options were a plus too. 🐾
We’re truly sorry about the issues you had with our chat and the delay in response times.
If you’re still waiting to connect with someone, please don’t hesitate to email us directly at info@supportpets. Com—our team will be happy to assist you.