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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Ordering, communication and the ability to navigate through the site was all very smooth. Wish me luck with the PSD training
Simple and easy. Thank you for providing this service. My pet and I and my Family are very grateful. Good job
Hello Richard,
Thank you so much for your kind words! 💙 We’re thrilled to hear the process was simple and easy for you. Knowing that we could support you, your pet, and your family means everything to us.
We’re so glad you found us and chose Support Pets—we’re always here if you need anything in the future.
Very friendly and fast service! The team there really care and treated me like I was their only customer. Couldn't be happier!
Hello Tara,
Our pleasure! It’s fantastic to know our service has been friendly and fast for you.
If you need anything we're here to help.
The on-line price was abt $99. Invoice billrg was $138. I sent an email requesting a review, but no response backkp
Hi Brenda,
Thank you for reaching out—and we're really sorry for the confusion and delay in response. If you saw a different amount charged than what was shown online, that definitely deserves a closer look.
Please make sure to check your spam or promotions folders in case a reply from our team was filtered. If you haven’t already, we recommend sending a follow-up email to info@supportpets. Com with your full name and order details so our support team can review the charge and make it right.
We appreciate you choosing Support Pets, especially for something as important as ESA support for your housing situation. We're here to help!
Hi Ty,
Our pleasure! Making your experience easier is what we’re all about.
Very fast service very happy to know I need not to worry as Khalessi is my ESA and it takes the stress off of worrying if my dog will be able to stay
Hello Jill,
Our pleasure! You’re the reason we care so much about getting it right.
It was really easy to navigate the website and it was a quick approval process and to get the letter once you paid. It is not up front about pricing, it should show you a total before you checkout which it does not. It advertises $99 but it's actually $134.
March 24,2025. Jnxy was approve as a ESP pet. The next day, he was a victim to a hit and run accident. He saw a cat across the street. It happen so quick. He tugged at the leash, I fell, he ran on to the road and was hit by a car coming down the hill. My Jinxy died instantly. I was told $30 would be deducted for Stephanie White, PsyD services. The remainder will be refunded. Check with your Accountant, there were 3 charges. 1 mark plus, 1 mark minus. Then, was charge another 129.00 I feel I was overcharged.
I was searching on line for info, regarding pet air travel, and came upon support pets. Thank you.
Everything was simple and fast. Very straight forward - exactly what I was looking for.
Hi Ro!
We're glad to hear the process was clear and quick for you. It's great that it met your expectations, and we're here if you need any support moving forward.
ESA documents received quickly. Letters were exactly as stated.
Hello Nicole!
We're glad to hear everything arrived quickly and matched your expectations. If you need anything else or have questions down the line, we're here to help.
Fue súper rápido, y eficiente el proceso, me
Encantó, y también más económico que otras páginas
Hola Guadalupe!
Nos alegra saber que el proceso fue rápido, eficiente y que tuviste una buena experiencia con nosotros. También es genial saber que encontraste nuestro servicio accesible. Estamos aquí para ayudarte si necesitas algo más.
Such a hassle free process! Within a single day I had my papers and had them uploaded to my pets profiles!
Hi Cierra!
We're so glad to hear the process was smooth and that you received everything so quickly. It's great that you were able to get everything uploaded and ready in no time. Let us know if you need anything else along the way.
Followed directions but could never get my passwords approved. Now I can not prove my doggie is my emotional support dog.
Hi Brenda!
We're really sorry to hear this and truly regret that your experience hasn't met your expectations. This isn't the experience we want anyone to have. Please reach out to us at info@supportpets. Com so we can look into your account and help get things resolved. You're not alone, and we're here to support you.
Easy and affordable to apply for. Quick determination and supply of documentation.
Hi Jeane!
We're glad the process was easy and affordable for you, and that you're feeling more at ease knowing your dog can stay by your side. It's important to have that peace of mind, especially when planning for future moves. We're here if you ever need anything else.
Once approved the process for getting the documents was quickly completed. Just waiting for the delivery.
Hi Barbara!
We're glad to hear the process has been smooth so far and that you received your documents quickly. It’s clear how much your dog means to you and the support you give each other. If you have any questions while waiting on your delivery, we’re here to help.
Lucky is very supportive he is my watch dog and has to be my side always and he sleep with me now I can take him with me everywhere He has been staying home and I don't like that he is a Chana so he's small and very smart I should have done it sooner
Hi there Earlyne!
We're so glad to hear Lucky can now stay by your side where he belongs. It’s clear how much he means to you, and we’re happy we could help make that possible. Thank you for choosing us, and we're here if you need anything else.
Everything was really fast and easy. I was approved almost immediately and I received everything needed in no time at all.
Hello Thomas!
We're glad to hear everything moved quickly and that you and Boone got the support you needed. It's great that our team was able to confirm your deluxe kit was in process. Thanks for choosing us, and we're here if you need anything else.
My experience was quick and painless. It was very descriptive and prompted me through every step.
Process was quick and painless and reasonable
Thanks for keeping my Marcus secure with the Esa process. No pet fees or rent. Now I can take him with me everywhere.
Easy. Very easy. Easier than expected. This review is apparently required so. Quick. This review bs is very annoying. Not sure why i have to leave one. Just want my documents.
Hello Cat!
Thanks for your honesty. We're glad the process was easier than expected and that you got what you needed. If you have any questions or need support with your documents, we're here to help.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anthony,
Thank you so much for your kind words—we’re so glad to hear everything went smoothly for you! 💙
Wishing you the very best of luck with your PSD training—you’ve taken a powerful step toward gaining more independence and support. It’s amazing to hear how this journey is helping you take back control, and we’re honored to be part of it. 🐾 You've got this!