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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
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Hope for good results during travel as I need Bella with me at all times
Thank you! You guys rock! Thank you thank you thank you
Super fast and easy process. I did have to contact customer service for a change in my documents and they fixed it asap
Quick, simple and easy process to help me get the support for my pets I needed!
This experience was quick and easy! I will use this site again.
Easy to get questions answered. Cust. Service was almost immediate.
She was very helpful and answered my question.
Overall satisfied with service. Advertised it game with free gift, but tried to charge me for it at the end.
Process was super easy to do and documents were delivered quick
They did over charge me which made me panick because of bills but they resolved the issues with care and swiftly.
I had a great experience and received my documents in less than 24 hours.
I purchased the ESA electronic documents package. The documents came in two days, the process was quick and easy. Reasonable price.
They were very helpful and understanding, videos are very understanding, with a quick response
I had problems downloading my paperwork and reach out to customer support. My issue was resolved and I was able to get my paperwork.
It was quick and easy to follow. Great turn around time. There was great details
Hello Zachary!
That’s awesome to hear! We’re so glad the process was smooth and that your friend pointed you our way. Thanks for being part of the Support Pets family—let us know if you ever need anything!
I love it it was fast and now my dog is a esa dog and now I can go any where with her
Hi Crystal!
We’re so happy to hear that! It means a lot to know we could help you and your pup—she sounds like a true part of the family. Thank you for trusting us, and we’re glad everything went smoothly. Wishing you both all the best on your journey together
I love this they are fast and my dogs are 😊 to live rent free. Lol
Hi there Corina!
That’s awesome to hear! We’re glad the process was fast and that your dogs are happily settled in. Thanks for sharing—rent-free living for your pups sounds like a win!
Fast and good service. Well explained process. Will recommend to my friends
Hello Yelena!
Glad to hear everything went smoothly and that the process was clear for you. Thank you for the recommendation—we truly appreciate it!
Answer: Hola, Rossana! El costo total depende de los productos o servicios que elijas, ya que contamos con diferentes opciones, paquetes y bundles según tus necesidades. Te recomendamos contactar a nuestro equipo de atención al cliente para que puedan brindarte todos los detalles y ayudarte a encontrar la mejor opción al mejor precio. ¡Con gusto te asistiremos! Puedes enviar un correo a [email protected] o hacer clic en el botón de "chat" en nuestro sitio web. ¡Cuenta con nosotros!
Answer: Thank you for reaching out, Teresa! We'd be happy to help check the status of your order. Please contact our support team with the email used for your purchase, and we will review your account and provide an update on your test and tag shipment. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Great question! The rates are yearly. This allows the licensed provider to keep your information up to date and helps ensure ongoing compliance, since ESA documentation is typically valid for one year. Annual renewals also allow the provider to check in and confirm that the need for an ESA is still current.
Answer: Thanks for your question! For anything related to accommodation forms or disability verification requested by your leasing office, our customer support team can review your specific situation and guide you properly. Please reach out to our team directly so we can assist you with accurate information and next steps: 📧 [email protected] 💬 Or click the chat option on our website Count on us!
Answer: Hi there! Because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, limitations and possible fees. Many companies charge a fee and the animal has to travel inside a transport box infront of your seat or under it.
Answer: Hi there! If you have any questions or need assistance, please don't hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us


Hi Karen!
We’re so glad to hear the process was smooth for you! It’s wonderful that your dog is getting the recognition they deserve. Thanks for being part of the Support Pets family—wishing you both the best on your journey together!