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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Hope for good results during travel as I need Bella with me at all times
Thank you! You guys rock! Thank you thank you thank you
Super fast and easy process. I did have to contact customer service for a change in my documents and they fixed it asap
Quick, simple and easy process to help me get the support for my pets I needed!
This experience was quick and easy! I will use this site again.
Easy to get questions answered. Cust. Service was almost immediate.
She was very helpful and answered my question.
Overall satisfied with service. Advertised it game with free gift, but tried to charge me for it at the end.
Process was super easy to do and documents were delivered quick
They did over charge me which made me panick because of bills but they resolved the issues with care and swiftly.
I had a great experience and received my documents in less than 24 hours.
I purchased the ESA electronic documents package. The documents came in two days, the process was quick and easy. Reasonable price.
They were very helpful and understanding, videos are very understanding, with a quick response
I had problems downloading my paperwork and reach out to customer support. My issue was resolved and I was able to get my paperwork.
It was quick and easy to follow. Great turn around time. There was great details
Hello Zachary!
That’s awesome to hear! We’re so glad the process was smooth and that your friend pointed you our way. Thanks for being part of the Support Pets family—let us know if you ever need anything!
I love it it was fast and now my dog is a esa dog and now I can go any where with her
Hi Crystal!
We’re so happy to hear that! It means a lot to know we could help you and your pup—she sounds like a true part of the family. Thank you for trusting us, and we’re glad everything went smoothly. Wishing you both all the best on your journey together
I love this they are fast and my dogs are 😊 to live rent free. Lol
Hi there Corina!
That’s awesome to hear! We’re glad the process was fast and that your dogs are happily settled in. Thanks for sharing—rent-free living for your pups sounds like a win!
Fast and good service. Well explained process. Will recommend to my friends
Hello Yelena!
Glad to hear everything went smoothly and that the process was clear for you. Thank you for the recommendation—we truly appreciate it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karen!
We’re so glad to hear the process was smooth for you! It’s wonderful that your dog is getting the recognition they deserve. Thanks for being part of the Support Pets family—wishing you both the best on your journey together!