On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Really easy and quick I submitted my application and less than 48 hours I got my confirmation!
Very easy, quick, and cheap. Love it. Will recommend to others.
I being seeing the advertising video for a while on Facebook and Instagram so I decided to get it for my dogs.
Great service! They responded super quickly and provided the best service possible. My pets and I greatly appreciate your service
Good and sturdy with a few kinks had good time getting to documents and certifying approval
This has been a wonderful experience. Very easy to navigate!
Very quick response, I received my doctor's approval within 48 hours, and I'm currently waiting on the cert. And card in the mail! Good service and quick response, thank you!
I was kind of unsure how the process was going to be. Once I got started answering the questions. I felt much better about getting it accomplished. It was very straight forward and painless!
Support pets made this process quick and easy! I would recommend supposed pets to anyone I know!
Thank you so much it was fixed within 2 days amazing! Amazing amazing amazing amazing!
Had a small glitch but reps immediately handled it and corrected. Good experience. Good service.
Things was done in a timely manner, and Professionally carried out.
It was great time, thank you for your help. Now i can live with peace of mind.
Hello Cailean!
We're so glad to hear that! Peace of mind is exactly what we hope to bring, and we’re happy we could help make that happen for you. Wishing you all the best with your companion by your side!
Easy to fill out application and very fast response. This is a renewal for my fur baby and so far it's served us both well. Recommend it to anyone with fur babies.
Hi Evelyn!
Thank you so much for sharing, and we’re thrilled to have you back for a renewal! It means a lot that you trusted us again after a great experience. We’re so glad it’s been helpful for you and your fur baby—wishing you both continued comfort and companionship!
This process was very quick and easy to understand. And I felt it was a great value.
Hi Gayle!
We’re so glad the process was clear and easy for you! It’s awesome to hear you found it to be a great value too. Thanks for choosing us—we’re always here if you need anything!
I moved into an apartment a few years ago and asked a friend about taking my dog with me for my comfort and well being, of course I would never move anywhere without my precious dog. She told me about Support Pets and everything I needed was realized. I keep coming back every year to rejoin, easy to do. It was a satisfying experience on both our parts. If you cherish you pet, and I know you do, you can't go wrong with Support Pets
Hi there David!
Thank you so much for your kind words and continued trust in us—it truly means the world! We’re honored to be part of your journey year after year, making sure you and your precious pup stay together wherever life takes you. Referrals from trusted friends say a lot, and we’re grateful to be that reliable support for you both!
Took just a few minutes and just a few questions to make sure that my baby can be by my side at all times! Thank you for making this an easy experience.
Hello Kristi!
We’re so glad to hear it was a smooth and easy experience for you! Your baby deserves to be by your side, and we’re honored to help make that possible. Thank you for choosing us—we’re here anytime you need us!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Kimberly!
So glad to hear everything went smoothly for you! It’s wonderful that you and your pup can stay together wherever you go. Thank you for choosing us—we’re here if you ever need anything else!