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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
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This was super quick and easy!
I avoided doing this for years because of anxiety but you guys are just wonderful!
This was such an easy and stress free experience. I got my documents right away. I like that I also have the opportunity to request an another letter as well if my residence requests a more personal one. 10/10 experience
Hi Sarina!
We’re so happy to hear it was a smooth and stress-free experience for you! It’s great that you felt supported and had everything you needed ready to go. Big thanks to your friend for the recommendation—welcome to the Support Pets family!
Easy application process. Great customer service. Exactly what I needed
Hello Jared,
Our pleasure! It’s great to know we’ve played a part in your smooth experience.
This was a great experience! It was done in a timely manner and helped us understand just what an ESA certificate can benefit us with.
Hi Xavien,
Our pleasure! We’re here to help you with your ESA anyway we can!
I purchased the ESA documents a couple days ago. I was approved and had access to my documents within 48 hours. My 1st time using this site. I would highly recommend for your pet.
Hello Chaundrea,
Our pleasure! It’s always good to hear our service is delivering what you need.
No hiding fees and/or surprises at the end of check out. Explain the process and was fast and efficient. Recommended to other family members who may need it.
Hello Missy,
Our pleasure! We appreciate knowing that our efforts are making a difference.
I've used this service for a few years now. It's very simple to fill out and quickly get approval. Best of all I'm able to keep my fur babies with me.
Hello Kevin,
Our pleasure! It’s rewarding to be part of a process that’s working well for you.
Fast and Blessings to be able to have my loved one, my dog beside me with all thanks to Support Pets!
Hello Tori,
Our pleasure! We aim to continue being a reliable part of your daily routine.
Hello Mya,
Our pleasure! Helping you succeed is what we enjoy most.
Went on filled information got approved and it's been the greatest day ever
Hello Karen,
Our pleasure! We’re glad to know we’ve contributed to your positive results.
Very Great and easy to do. Only took a few minutes and done. I would recommend anyone who needs it to try it.
Hello Anthony,
Our pleasure! We’re thankful to be part of your trusted set of tools.
My experience with Support Pets has been generally positive. The process of obtaining my ESA documents was straightforward and efficient. The website was easy to navigate, and the questionnaire was simple yet thorough, allowing me to explain my needs clearly. I appreciated how quickly I received a response from a licensed mental health professional, and the documentation provided was professional and met the requirements for housing and travel.
Hello Elvin,
Our pleasure! You can count on us to keep delivering all the support you need.
First renewal, easy friendly application & fast turnaround for my apartment documents.
Hello Arie,
Our pleasure! We value every opportunity to contribute to you and your ESA.
I loved how easy and fast it was! Thank you for also answering all our questions.
Hello Bryseida,
Our pleasure! Knowing we’re making a difference keeps us focused.
Quick and easy to do and I received my documents quick which was awesome.
Hi Nicolas,
Our pleasure! It’s always motivating to hear how well our service is working for you.
I needed to renew my certification and this was an easy process.
Hello Ronald,
Our pleasure! Making your experience better is what drives us.
I was thinking it would be a long process but it was not and totally worth it!
Hello Heather,
Our pleasure! We’re happy to be a part of your trusted workflow.
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Hello Melissa,
Thanks for your positive feedback!
Hola Mariam,
¡Qué hermoso leer eso! Nos alegra muchísimo saber que tu experiencia fue tan positiva y que te sentiste a gusto y satisfecha.
Gracias por confiar en nosotros y por destacar la claridad en nuestro proceso — estamos aquí para apoyarte siempre que lo necesites.
This is a good process to get through, very easy. Understandable! They get right on your request.
Hello James,
Our pleasure! It’s great knowing we’ve earned your confidence.
Answer: Hola, Rossana! El costo total depende de los productos o servicios que elijas, ya que contamos con diferentes opciones, paquetes y bundles según tus necesidades. Te recomendamos contactar a nuestro equipo de atención al cliente para que puedan brindarte todos los detalles y ayudarte a encontrar la mejor opción al mejor precio. ¡Con gusto te asistiremos! Puedes enviar un correo a [email protected] o hacer clic en el botón de "chat" en nuestro sitio web. ¡Cuenta con nosotros!
Answer: Thank you for reaching out, Teresa! We'd be happy to help check the status of your order. Please contact our support team with the email used for your purchase, and we will review your account and provide an update on your test and tag shipment. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Great question! The rates are yearly. This allows the licensed provider to keep your information up to date and helps ensure ongoing compliance, since ESA documentation is typically valid for one year. Annual renewals also allow the provider to check in and confirm that the need for an ESA is still current.
Answer: Thanks for your question! For anything related to accommodation forms or disability verification requested by your leasing office, our customer support team can review your specific situation and guide you properly. Please reach out to our team directly so we can assist you with accurate information and next steps: 📧 [email protected] 💬 Or click the chat option on our website Count on us!
Answer: Hi there! Because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, limitations and possible fees. Many companies charge a fee and the animal has to travel inside a transport box infront of your seat or under it.
Answer: Hi there! If you have any questions or need assistance, please don't hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us


Hi Dallas!
We’re so glad you finally took the step, and even more thrilled that it was a positive experience for you! Anxiety can make things harder, so it means a lot to hear that we helped make it easier. Thank you for trusting us—you and your furry friend deserve all the comfort and support!