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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Fast, easy, convenient and happy with it. Referred from a friend, never thought that's how easy and quick it was. I am happy with it.
They help me a lot and the certificate for support pet came fast not even 48 hours. Thanks again and Gad bless you!
Thank you, Francisca. We're so happy to hear we could help and that you received your certificate quickly. We're also grateful to your friend for recommending us. Wishing you all the best, and we're here if you ever need support again.
Fast and easy process! I had my letter in less than 36 hours! I would definitely recommend!
Hi Melanie!
Thank you for the great feedback. We're glad to hear the process was quick and smooth for you, and that you received your letter so fast. We appreciate the recommendation and are happy you found us through Facebook.
Got the collar tag and a certificate. Thought I was getting a vest as well?!
Hello Cheryl!
Thanks for reaching out and for trusting us. We're glad to hear you received your tag and certificate. For any concerns about your order or to check on the vest, please contact our support team at info@supportpets. Com so they can assist you directly. They'll be happy to help make sure everything gets sorted.
I'm very satisfied with my ESA documents I am able to keep my fur baby with me where I live and with my disability no pet deposit thank you
Hi there Annette!
Thank you for sharing that. We're so glad your ESA documents are helping you keep your fur baby by your side without extra stress. It means a lot to us to be able to support individuals in housing situations like yours. We're here anytime you need us.
The application and process was very easy to navigate and made registering my animals as an ESA simple and easy.
Hi Erin!
Thank you for your feedback. We're glad the process was easy to navigate and that our team was able to support you efficiently. It's great to know we could help you register your animals with ease.
Fluid and consistent, very friendly and easy! It was a pleasure.
Hello Jordan!
Thank you for the kind words. We're so glad your experience felt smooth and friendly from start to finish. It was a pleasure to assist you.
Highly recommended. Fast, easy, very convenient. Will use again
Hello Rosemary!
Thank you for the recommendation. We're glad to hear the process was fast and convenient for you. We look forward to helping you again whenever you need us.
I did research and was iffy about every site for ESA I went to as it was easier to do so online than miss work to get a appointment with a new therapist but point being I gave spot pets a try and it's LEGIT got my certification via email THE NEXT DAY and has the correct info listed as my state law required the state of therapist and the license number will be turning in my info to apartments management later today
Hi there Tee!
Thank you for sharing your experience. It's completely understandable to be cautious, and we're so glad you found us reliable and that everything met your state’s requirements. We're happy the process worked out smoothly and quickly for you, and we wish you the best with your apartment management.
I love using their services; they make it so easy to use and work with. And the price is not outrageous so that's a major plus.
Hi Casey!
Thank you for your kind words and continued trust. We're so glad to hear the process has been easy and affordable for you. It means a lot that you've come back to us—we’re always here to support you and your emotional support pets.
My experience was quick and easy! Very good information. I would most definitely refer all of my friends that need their fur baby as a support pet
So after looking on so many websites to try and get a ESA letter I finally came across support pets. I was really skeptical because I didn't want to get ripped off. But pet supports was so quickly to respond and kept me updated through the whole way. It was so fast. I got my letter in 2 days. I turned it with my landlord and they accepted it immediately. Thank you sooooo much pet support! My cat and I know can have peace of mind together.
Hello Jasmine!
Thank you for sharing your experience. We understand how important it is to feel confident and secure in your decision, and we’re so glad we could provide that peace of mind for you and your cat. It’s great to hear your landlord accepted the letter right away. We're always here if you need anything in the future.
The process was easy and quick. I am thankful for be a part of the process for my pet Tiger who means the world to me.
Hi Jasmine!
Thank you for sharing that. We're so glad the process was quick and easy for you, and it's clear how much Tiger means to you. We’re honored to be part of your journey and appreciate the referral.
My girls are my world and I'm so glad i don't have to leave them behind
Hi Patricia!
That’s so heartwarming to hear. Your girls are lucky to have someone who cares for them so deeply. We're honored to be part of your journey with both of them, and we're glad we could help keep your family together.
I was treated with respect You are very professional You are faster getting better service in helping any cituacion Thanks
Hi Fernando!
Thank you so much for your kind words. We're truly glad you felt respected and supported throughout the process. It's our goal to make everything as smooth and helpful as possible, and we’re honored you chose us.
You made my job simple and easy. You communicated with me and your delivery time was shorter than I expected! I am pleased with the quality of the harness. Overall I am delighted to have found you.
Great job!
Hello Theresa!
Thank you so much for your kind words. We're really glad to hear the process was simple and the harness met your expectations. It's wonderful to know that Shadow is all set and that we could provide the quality service you were looking for. We're always here if you need anything else.
Very easy process. I've needed this for sometime due to my health. I'm 77 and had absolutely no problems navigating through the process.
Thanks for making it so easy!
Process to obtain emotional support documentation was very efficient years not complicated. Very pleased that I came across your service.
Hi there Victoria!
We're so glad the process was smooth and straightforward for you. Thank you for trusting us—it's great to hear you're pleased with the experience. We're here anytime you need support.
Got everything i needed in record time. Both of my dogs were approved for travel and housing.
Hi Keith!
That's fantastic to hear. We're glad everything was quick and smooth for you, and that both your dogs are all set for travel and housing. Thanks for giving us a try after hearing about us on YouTube.
Excelente muy buen servicio y quede muy satisfecho con el trabajo de pets
Hola Luis!
Muchas gracias por tu mensaje. Nos alegra saber que quedaste satisfecho con el servicio y que confiaste en nosotros. Estamos aquà para ayudarte siempre que lo necesites.
Super fast and easy to use! Was able to get my pet registered in about 10 minutes.
Hello Rebekah!
That's great to hear! We're so glad the process was quick and easy for you. Thanks for choosing us—wishing you and your pet all the best.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cammi!
Thank you for sharing your experience. We're glad the process met your needs and that it was as easy and quick as you hoped. It’s great to know a friend pointed you our way—we appreciate the trust.