On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
So easy! Im moving into a new apartment and having ym dogs ESA certified made the leasing process so much easier. I got my documents right away!
It was a pleasure learning about support pets. You are very understanding of people's needs. Thank you!
Hi there Mary!
Thank you for your kind words. We're so glad we could be there for you and that the process felt simple and supportive. It means a lot that you chose us as part of your journey. We're always here when you need us.
Hi Tracey!
Thank you for your feedback. We're glad the main process was quick and easy for you. We understand that the add-on options can be a bit confusing, and we’re always here to help clarify anything if needed. Feel free to reach out anytime.
It was easy to navigate, but too many follow up email asking the exact same question already answered.
Hello Jasmin!
Thank you so much. We're glad to hear everything went smoothly and quickly for you. We’ll be here anytime you need us again.
I am very pleased with how supportive this business is in helping others who struggle with stress/anxiety/ptsd keep their loved pets with them at all times to cope with life. I appreciate how they've helped me and my dogs couldn't be more happy to live with me as well in my new apartment.
Hi there Antonia!
Thank you for your kind words. It means a lot to hear how our service has supported you through such important challenges. We're so glad you and your dogs can stay together in your new home. Wishing you continued comfort and peace in this next chapter.
We are very satisfied with are experience getting our cat designated as an emotional support animal. Your system was very easy to navigate and the whole process was fast and efficient. The only issue I have now is the high amount of sales type emails we are receiving. If it continues I will need to opt out of receiving them.
Hi Annamae!
Thank you for your thoughtful feedback. We're glad the process was smooth and that you're happy with how everything went for your cat. We understand the concern about the emails—your preferences matter to us. You can manage or opt out of communications anytime through the unsubscribe link, or feel free to contact our support team for help. We're here for you whenever you need us.
People friendly experience, awesome program getting the necessary information with simple and easy application for ESP Doctor evaluation approval.
Hello Rudy!
Thank you for sharing your journey. We're so glad the experience felt stress-free and that Midnight is on this path with you. It’s great to hear the process was clear and reassuring. We're here to support you both every step of the way.
It was really easy, fast & affordable ill be back soon to do more training options for my pups!
Hello Kira,
Thank you! We’re so happy to hear everything went smoothly for you. We can’t wait to help you with training options for your pups when you’re ready — they’re lucky to have you!
It was so amusing filling out for this document I did not enjoy the process
Hello Atavia,
We’re really sorry to hear the process felt confusing — that’s not the experience we want anyone to have. We appreciate your feedback and would love the chance to improve.
If you still have questions or need help with anything, feel free to email us at info@supportpets. Com — we’re here for you. And thank you for giving us a try based on a recommendation!
I received my package and response in a very timely manner l!
Hello Timothy,
We’re so glad to hear that everything arrived quickly and you had a smooth experience! Thank you for trusting us — we’re always here if you need anything else.
Hi Austin!
Thank you for coming back to us. We're glad everything was handled quickly and smoothly for you again. We appreciate your trust and are always here when you need us.
Fast and good. The 24/7 was surprisingly good. Thanks to that I was able to get my lease signed.
Hi Sun!
Thank you for sharing that. We're glad our 24/7 service helped you get everything sorted in time for your lease. It's great to know the process worked well for you.
This was a quick and easy site to use. Got my pet approved quickly
Hello Stephanie!
Thank you for your feedback. We're glad the process was quick and easy for you, and that everything went smoothly with your pet’s approval. We're here if you need anything else.
It was fast and easy! The questions were nice and simple but personal to make sure I had what I needed to get my dog to be a personal support animal!
Hi Olivia!
Thank you for sharing your experience. We're glad you found the process clear and personal, and that we could help you take this important step with your dog. It means a lot to know you chose us because we felt reliable—we’re always here to support you.
The process was really simple, straightforward and quick. Thank you so much.
Hi James!
Thank you for your feedback. We're happy to hear the process was simple and quick for you. Glad you found us online and chose to move forward—we're here if you need anything else.
It was wonderful and very helpful all the way through process.
Hello Tiffany!
Thank you for the kind words. We’re glad the process was helpful and smooth from start to finish. It means a lot that you chose us after doing your research—we’re here anytime you need us.
I was skeptical of course. But, quick, easy and approved. Without making you send in personal Dr visit notes etc.
Hi Jennifer!
Thank you for sharing your honest experience. It’s completely understandable to feel skeptical at first, and we’re glad we could earn your trust with a process that respected your privacy and made things easier. We’re happy it was both affordable and fast for you. We're always here if you need support again.
Excelente atención y rapidez con la que actúan para ayudar a las personas como yo que necesitan de su mascota
Hola Yoel!
Gracias por compartir tu experiencia. Nos alegra saber que pudimos ayudarte rápidamente con los documentos para BOBY. Agradecemos la confianza y también a tu amigo por la recomendación. Estamos aquí para lo que necesites.
Fast, easy, convenient and happy with it. Referred from a friend, never thought that's how easy and quick it was. I am happy with it.
Hi Cammi!
Thank you for sharing your experience. We're glad the process met your needs and that it was as easy and quick as you hoped. It’s great to know a friend pointed you our way—we appreciate the trust.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rachel-Marie!
That’s wonderful to hear. We're so glad the process was easy and helped smooth things out with your new apartment. Wishing you and your dogs all the best in your new home.