On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I tried to log in but was having issues with the log-in, so I emailed customer support. Within a few minutes I received a very nice reply with another link that DID allow me to print my documents.
THANK YOU, Michael (the support person)! His email stated that he is still going to forward my concerns with logging in to their technical team.
The experience ended up good, but I had to email several times to get it straightened out
Hello Anthony!
Thank you for your patience and for giving us the chance to make things right. We're sorry for the mix-up and truly appreciate you sticking with us through the process. We're glad it was resolved in the end, and we're here if you ever need help again.
Needed an very important to me and my 🐶 helped 🙏 We didn't know that this was possible
Hello Donald,
We're so happy to hear that!
It means the world to us to know that you and your dog are getting the support you need. ESAs can make such a powerful difference—and we’re honored to be part of that journey with you.
If you ever have questions or need anything else, we’re just a message away. Sending lots of love to you and your furry friend!
It was so easy to register my love bug, JR. Now neither one will hardly be separated by restrictions imposed on by pets and their owners. JR was a gift from God through my husband. JR and I instantly fell in love with each other. Little did I know how much I needed him. He settles me down after being in traffic and running errands. So now I feel great that I can take him almost everywhere and actually go inside the post office, grocery store and not be nervous of being told that JR was not allowed inside. So thank you for this wonderful website.
Hi Linda,
This absolutely warms our hearts—thank you so much for sharing your beautiful story. 💙🐾
We’re so glad that JR came into your life at just the right time. It’s clear he’s not just a pet—he’s a true companion, a calming presence, and a gift wrapped in fur. Stories like yours are exactly why we do what we do.
We’re honored to have played a part in helping you both stay together with fewer restrictions, and we’re thrilled to hear that the process was smooth and easy. Thank you again for your kind words—and please give JR some extra love from all of us!
Hello Tyler,
Thank you so much for the kind words! We're thrilled to hear that the process was stress-free and simple, especially for someone who doesn’t usually dive into tech. That means a lot to us!
We believe everyone should be able to access the support they need—easily and confidently—and we’re so happy we could make that possible for you.
If you ever have questions or need help down the road, we’re always here for you!
Great experience fast turnaround time would highly recommend
Hello Danielle,
Thank you so much for your awesome feedback! We're thrilled to hear you had a great experience and that the fast turnaround time made a difference for you.
We work hard to keep things quick, smooth, and reliable—so knowing you'd highly recommend us truly means the world!
Thanks again for trusting us, and we’re here if you ever need anything in the future!
Nice questionnaire system! But I don't like almost being forced to buy stuff I don't need :/
Hello Camille!
Thank you for your feedback. We're glad you found the questionnaire system helpful. We understand how the add-on options can feel a bit overwhelming, and we appreciate you pointing that out. Your experience matters to us, and we’re always working to improve.
I suffer from anxiety and depression.
Have Brock with me, participating in simple activities like groceries and walks, make everything easier and less stressful for me.
Hi Tatiana!
Thank you for sharing your experience. We're so glad to hear that Brock is making a positive difference in your daily life. It means a lot to know our service helped support that connection. You're not alone, and we're here for you whenever you need us.
I haven't used my letter yet. I move into my new home soon! I'm sure that it will go well! Thank you!
Very quick service. Great help with the ESA documentation and appreciate the help
Hello Kristopher!
Thank you for your kind words. We're glad we could assist you quickly and provide the ESA documentation you needed. It means a lot that you chose us to support your family's needs.
Great overall experience, support and training. The process was painless.
Hi there James!
Thank you for the great feedback. We're glad the process was smooth and that you felt supported every step of the way. It's our goal to make things as easy and helpful as possible.
Support pets helped me get my Doberman pinscher certified as a Emotional Support Animal within 24-72 hours! Thank you for the freedom you've allowed me and my boy to have!
Hello Mathew!
Thank you for sharing that. We're so glad we could help you and your Doberman through the process quickly and give you both the freedom to stay together. It's our pleasure to support you.
Hi Lucas!
Thank you for the kind words. We're happy to hear everything went smoothly and that the site worked well for you. We appreciate you choosing us based on reviews and are here anytime you need us.
Very quick and easy process. Highly recommend and affordable!
This was the easiest experience I ever had in getting things accomplished. I really needed my dog to be ESA, due to my conditions. Thank you so much for making it so easy.
I completed the questionnaire and received approval within 48 hours. Just in time for my travels!
Hello Pam!
Thank you for sharing your experience. We're glad everything was completed in time for your travels and that the process was quick and smooth. Safe travels, and we're here if you ever need support again.
Got paperwork when will I get the halter and how does it come?
Hi Marion!
Thanks for reaching out, Mach. We're glad to hear you received your paperwork. For your halter and shipping details, please contact our support team at info@supportpets. Com with your order information—they’ll be happy to provide tracking and delivery updates. We're here to help every step of the way.
It's as easy as possible because I was able to get it done 😂 times a 61 year old woman who has no idea what she is doing on the phone or Internet! You
Hello SunSiaARai!
Thank you for sharing that. We're so glad the process was easy for you, especially navigating everything on your phone. It means a lot that you chose us, and we’re happy the ad helped point you in the right direction. We're always here if you need anything.
The sign up process was quick and easy but I did have to order everything separately which causes some confusion when I am getting offers for things I bought already
Hi Ashley!
Thank you for your feedback. We're glad the sign-up process was quick and helpful for you. We understand how receiving offers for items you've already purchased can be confusing, and we appreciate you bringing that to our attention. If you ever need clarification or support, we're here to help.
So easy! Im moving into a new apartment and having ym dogs ESA certified made the leasing process so much easier. I got my documents right away!
Hello Rachel-Marie!
That’s wonderful to hear. We're so glad the process was easy and helped smooth things out with your new apartment. Wishing you and your dogs all the best in your new home.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Pam!
Thank you for sharing your experience. We're glad Michael was able to help you quickly and get your documents sorted out. We appreciate your patience and are glad to hear the issue is being followed up with the technical team. It's great to know your friends pointed you our way—we're always here if you need anything.