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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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My experience as a mom of a rescue bully has been less than welcome me for my poor pup. The assumptions people make about this breed is so sad and undeserving. I am so thankful for support pets, and making my ESA process so easy. I am now able to take my sweet girl everywhere I go, and we couldn't be happiercouldn't be happier.
Hello Omar!
Thanks for reaching out. If you have any questions or need help with something, feel free to let us know!
Needed this for my support dog who was assigned to me in another state and my landlord needed a doctor to sign proof that he is MY dog but i don't have a doctor here, so Support Pets really came in handy!
Hi Yoselynn!
Thank you for sharing your experience. We're so glad we could help when you didn’t have local access to a doctor. It’s great to know we were able to provide the support you needed to keep your dog by your side.
Such an easy process. Had an approval and all my documents super fast!
Hello McKeena!
Thank you for your feedback. We're happy to hear everything was quick and easy for you. Glad you got your documents without any delay—we’re here if you ever need support again.
Thank you for being so quick and easy! I was able to answer some questions about myself and my dogs. Multiple pets at once to improve my life and my mentality. It helped me out with paying insane pet deposits!
Hi Alexis!
Thank you for sharing your experience. We're so glad the process was simple and that it helped you avoid those high pet deposits. It’s wonderful to hear how your dogs are making a positive impact on your life and well-being.
Had a few issues. Contacted customer service. They reached back out to me almost immediately and were able to resolve all of my issues in a very quick and efficient manner.
Hi there Christopher!
Thank you for sharing your experience. We're glad our customer service team was able to respond quickly and get everything resolved for you. It's always our goal to make sure things are handled smoothly and with care.
Hello Lisa!
Thank you for your feedback. We're happy to hear everything was handled quickly and that you’re pleased with the support. We're always here if you need anything else.
This is a renewal for me, so I've been with them for a year now, and I have nothing bad to say.
Hi Khyrie!
Thank you for sticking with us. We're so glad to have earned your trust over the past year, and we truly appreciate you coming back. We're always here to support you whenever you need us.
I have been having issues with the password reset and have not gotten the link to be able to access the letter. Customer services sent me the actual letter but have yet to be able to enter the portal.
Hello Marilyn!
Thank you for your feedback. We're glad our customer service team was able to get your letter to you quickly, though we're sorry to hear you're still having trouble accessing the portal. Your concern is important, and we’ll make sure it's followed up on. We appreciate you choosing us based on Trustpilot reviews and are here to help however we can.
I was very grateful for their professional approach along with understanding my needs
Hi Ann!
Thank you for your kind words. We're truly glad to hear that you felt supported and understood throughout the process. It means a lot that you came to us through a recommendation, and we're always here if you need anything in the future.
Got my letters and support from customer service very fast.
Hi there Anthony!
Thank you for sharing. We're glad the process was quick and that our customer service team was able to support you right away. Let us know if you need anything else moving forward.
Service was fast very efficient and took care of my needs with no problems
Hello Lillie!
Thank you for the kind feedback. We're happy to hear the service met your needs smoothly and efficiently. We're here anytime you need us.
I tried to log in but was having issues with the log-in, so I emailed customer support. Within a few minutes I received a very nice reply with another link that DID allow me to print my documents.
THANK YOU, Michael (the support person)! His email stated that he is still going to forward my concerns with logging in to their technical team.
Hi there Pam!
Thank you for sharing your experience. We're glad Michael was able to help you quickly and get your documents sorted out. We appreciate your patience and are glad to hear the issue is being followed up with the technical team. It's great to know your friends pointed you our way—we're always here if you need anything.
The experience ended up good, but I had to email several times to get it straightened out
Hello Anthony!
Thank you for your patience and for giving us the chance to make things right. We're sorry for the mix-up and truly appreciate you sticking with us through the process. We're glad it was resolved in the end, and we're here if you ever need help again.
Needed an very important to me and my 🐶 helped 🙏 We didn't know that this was possible
Hello Donald,
We're so happy to hear that!
It means the world to us to know that you and your dog are getting the support you need. ESAs can make such a powerful difference—and we’re honored to be part of that journey with you.
If you ever have questions or need anything else, we’re just a message away. Sending lots of love to you and your furry friend!
It was so easy to register my love bug, JR. Now neither one will hardly be separated by restrictions imposed on by pets and their owners. JR was a gift from God through my husband. JR and I instantly fell in love with each other. Little did I know how much I needed him. He settles me down after being in traffic and running errands. So now I feel great that I can take him almost everywhere and actually go inside the post office, grocery store and not be nervous of being told that JR was not allowed inside. So thank you for this wonderful website.
Hi Linda,
This absolutely warms our hearts—thank you so much for sharing your beautiful story. 💙🐾
We’re so glad that JR came into your life at just the right time. It’s clear he’s not just a pet—he’s a true companion, a calming presence, and a gift wrapped in fur. Stories like yours are exactly why we do what we do.
We’re honored to have played a part in helping you both stay together with fewer restrictions, and we’re thrilled to hear that the process was smooth and easy. Thank you again for your kind words—and please give JR some extra love from all of us!
Hello Tyler,
Thank you so much for the kind words! We're thrilled to hear that the process was stress-free and simple, especially for someone who doesn’t usually dive into tech. That means a lot to us!
We believe everyone should be able to access the support they need—easily and confidently—and we’re so happy we could make that possible for you.
If you ever have questions or need help down the road, we’re always here for you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Dayana,
¡Muchísimas gracias por tu mensaje! Nos alegra saber que tu experiencia fue excelente y que el proceso fue rápido y sencillo.
Tu confianza significa mucho para nosotros, y nos alegra aún más saber que llegaste por recomendación. ¡Gracias por formar parte de la familia Support Pets!
Si necesitas algo más, aquí estamos para ayudarte siempre.