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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was fast and easy. I would recommend it to anyone that is in need for their pet to be recognized as an emotional support animal. I feel lost and very lonely without Jessup.
The vest for our dog was to small please send medium size she is a labradoodle small neck and bigger chest
Hello Elizabeth!
Thanks for letting us know. We're sorry to hear you haven’t received help yet with the vest issue. Please reach out to our support team at info@supportpets. Com with your order details, and they’ll make sure to assist you with getting the correct size as soon as possible.
It was easy process for me getting everything setup and ready to go
Hello Colten!
Thank you for your feedback. We're glad the process was smooth and quick for you. It's great to know you chose us for the convenience—we’re here anytime you need us.
Great service and speed of delivery. I do not appreciate requiring to add a review though that is more than 50 words or longer.
Hi Esther!
Thank you for your feedback. We're glad the service and delivery were quick and met your expectations. We appreciate you taking the time to leave a review, even if the length requirement was a bit much. Your input helps us improve.
I had a great experience from buying the documents to the turnaround time
Hi Tyra!
Thank you for sharing your experience. We're so glad everything went smoothly and that your apartment removed the charges. It’s great to hear your therapist recommended us—we’re always here to support you and your companion.
I love how they did they work on the letter I really appreciate it
Hi Alleisa!
Thank you for your feedback. We’re glad you’re happy with the letter and appreciate the kind words. It means a lot that you chose us after finding us online—we’re here if you ever need support again.
They got me my documents in less then 24 hours, I was able to bring Nala (my ESA approved cat) with my to the hotel while working out of town where they previouly denied me. I even sent a copy to my new landlord to get rid of my monthly pet deposit. I never knew than getting Nala approved after having her for 12 years!
Thank you support pets!
Hi there Michael!
Thank you for sharing your story. It's wonderful to hear that Nala is now officially recognized as your ESA and that the documentation helped with both your hotel and landlord. We’re glad the process was quick and that you found us at the right time. We're always here if you need anything in the future.
Got papers early and everything went good, they sent me everything within a day and a half
Hello Tesla!
Thank you for the feedback. We're glad everything went smoothly and that you received your documents quickly. Let us know if you ever need anything else.
These people are very helpful and it doesn't take long so if you need your special friend with you all the time just give them a try.
Hi Marsha!
Thank you for your kind words. We're so glad we could help make it easier for you to keep your companion by your side. It means a lot to know the process worked well for you, and we’re here if you ever need anything in the future.
My experience was great they have the right answer for your questions I'd let All my friends know what it means to keep your babies close to you at all times.
Hello Stacey!
Thank you for sharing your experience. It’s clear how much your fur babies mean to you, and we’re honored to have helped make it possible for you to keep them close. We appreciate your trust and kind words—it means a lot to be part of your journey.
The whole process was seamless and customer service was extremely fast. Would definitely recommend 10/10
Hi Rachel!
Thank you for the great feedback. We're so glad the process was smooth and that our team could assist you quickly. It's wonderful to hear that the pricing worked well for both of your animals. We're here anytime you need us.
Going through the step was super easy and simple. The questions were understandable and the process was quick. It was not confusing or hard on the nerves when it came to the challenges.
Hi there Elizabeth!
Thank you for sharing your experience. We're happy to hear the process was smooth and stress-free for you. It means a lot that you were referred by a provider, and we’re here to support you whenever you need us.
The items arrive fast and everything was very smooth. Quality is excellent and I love the electronic card that was the best I will never lose it!
Hello Tara!
Thank you for your feedback. We're glad everything arrived quickly and that you’re happy with the quality—especially the electronic card. We’re glad you found the price fair and appreciate you choosing us.
I appreciate all y'all hard work, helpful and fast response, also solved all I'm issues
Hi Danielle!
Thank you for your kind message. We're so glad we could help and that everything was resolved quickly for you. We're always here if you need anything in the future.
Very easy and seamless process. They are easy to work with and very accommodating. Excellent experience.
Hello Kirk!
Thank you for the kind words. We're glad to hear the process was smooth and that you had a great experience with our team. We're always here to help whenever you need us.
Needed to get my dogs certified and it was quick and easy! Not more than 24hrs and I had my documents and a digital id card
Hi Charles!
Thank you for sharing your experience. We're glad the process was quick and smooth for you, and that you received everything you needed in such a short time. We appreciate you choosing us for the great pricing and are here if you ever need anything else.
I have had a great experience with this company since Year 1 my pup is going on year 4 of service and this company has played a major part in my wellness journey with their provider support
Hi there Dhielya!
Thank you for being with us for three years. It means so much to hear how our support has been a part of your journey and your pup’s role in your wellness. We're honored to continue supporting you both.
Great- information and documents sent in a timely manner-will share information with other pet owner
Hi Preston!
Thank you for your kind words. We're glad the documents reached you quickly and that the information was helpful. We appreciate you sharing your experience with other pet owners—it means a lot.
I live this program and for all the times I've had to call customer support for operator error issues. They have always been so polite, supportive and helpful.
Hello Ana,
We’re so happy to hear that you had a smooth and satisfying experience!
It’s amazing that your cat brings you so much comfort—our furry companions truly are part of our support system, and we’re honored to help make that bond official.
Thank you for trusting us, and we’re always here if you need anything in the future. Give your support kitty some extra love from us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bryan!
Thank you for sharing your experience. We're so glad we could help make it easier for you and Jess to be together wherever you go. That bond is truly special, and we're honored to support it. We're always here if you need anything.