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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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I have MS and my family bought me a mini doxie for my ESP he is my everything and I am now able to go anywhere with him.
Thank you Support Pets
I did not realize this resource was available until Facebook advertising. I checked around locally and it was either to expensive or a long wait list.
Everything from start to finish was absolutely amazing. The process was very easy, and I had all of my documents within 12 hrs.
Hi Dennis,
Thank you so much for the wonderful feedback!
We're really glad to hear that your experience—from start to finish—was smooth and easy, especially on mobile. Getting your documents within 12 hours and receiving a clear, timely response to your question is exactly the level of service we aim to provide.
It means a lot that you chose us based on what you heard—and even more that the experience lived up to the reviews. We're always here if you need anything in the future!
Easy to fill out the application and very quick turnaround. The mobile card is a nice touch now.
Hello Sherri!
Thank you for being with us over the years. We're glad the process continues to be quick and easy for you, and that you're enjoying the mobile card feature. We truly appreciate your continued trust and support.
Using the online portal was super easy and helpful! I was able to register my dog quickly and easily :)
Hello Zachari!
Thank you for the kind words. We're glad the online portal made the process simple and that everything went smoothly with registering your dog. We're here if you ever need anything else.
The first time that I used support pets, it worked perfectly never got asked any questions. However, the second time they said it wasn't good. Enough, and I'm trying to get ahold of somebody. I'm currently waiting in an email queue
Hi Alexandra!
Thank you for sharing your experience. We're sorry to hear you're having trouble this time around, especially after a positive first experience. Please know that our support team is working to respond as quickly as possible, and we truly appreciate your patience. If you haven’t already, feel free to follow up at info@supportpets. Com with your order details so we can help get things resolved.
It was relativity easy, however there should be a phone number for customer support and the website should be easier to navigate as I couldn't find the product page at the time of requesting my documents as I would have bundled my purchase with a tag and card.
Hi Elizabeth!
Thank you for your honest feedback. We're glad the overall experience was positive and appreciate your suggestions. While we currently provide support through email, we understand how helpful a phone option and easier navigation would be. We’ll be sure to pass your input along as we continue to improve. Thanks again for choosing us and for the recommendation from your relative.
Hi Corey!
Thank you for sharing. We're glad everything went smoothly and that you received exactly what you needed. Let us know if we can help with anything else in the future.
Processed quickly, easy to understand will make life with my puppy less stressful.
Hello Mary!
Thank you for your feedback. We're happy to hear the process was smooth and helpful, and that it’s making life with your puppy a bit easier. We appreciate the recommendation from your friend and are here whenever you need us.
This process couldn't be easier and my landlord immediately waived my pet fee with the submittal of the letter from the doctor.
Hi Jackie!
Thank you for coming back to us and sharing your experience. We're glad the process was easy and that your landlord accepted the letter without issue. It's great to have you with us again!
It is nice to be able to take Sandy with me where I go, She is always by my side. Thanks to Support Pets
Hi Ronald!
Thank you for sharing your experience. We’re glad to hear Sandy can stay by your side and that the process made that possible. We appreciate your trust and are here if you ever need anything else.
Really fast at there job recommendations to them will tell others about them
Hello Katherine!
Thank you for the kind words and recommendation. We're glad the process was fast and met your expectations. We truly appreciate you spreading the word and are here whenever you need us.
I needed an esa letter and support pets made it easy! Super simple procedure
Hello Sydney!
Thank you for sharing your experience. We're glad the process was simple and that we could help you get the ESA letter you needed. We're always here if you need anything else.
Inquired regarding services attached to my new registration of my two pets. My address inquiries were answer promptly and completely.
The process was easy, and I received emails about every step.
I am a disabled 79-year-old Vietnam Veteran who plans on moving from Indiana to Chicago. Remi, a 2-year-old Jack Russell, will be coming along. Chicago is a surprisingly dog friendly place for a big city, but my wife and I decided an ESA might come in handy, so I did an online deep dive, came up with Support Pets as one of the possible providers. Besides good reviews and service, I was looking for ease of application. I am not online or computer savvy by any stretch, but with only a few bumps in the road Remi had her ESA Card in my e-walet and she had her documentation paperwork within 48 hours. So, thank you Support Pets.
Super fast & customer service is also efficient, have used them twice now
Hello Yilda
That’s amazing—thank you so much for the kind words!
We’re thrilled to hear you’ve had a great experience both times, and that our team could deliver fast, reliable service. Your trust means everything to us!
If you ever need anything else, we’re always here for you and your furry companion.
It was easy to use the website and not too long or difficult to get through
Hello Cynthia,
Thank you so much for sharing your experience! 🐾💙
We’re so glad to hear the process was easy and straightforward—that’s exactly what we aim for. And it means a lot that you came to us through a recommendation!
Seemed to offer documents that are of more importance than other sites offered. Only thing i wish was different: I wish they would've included ID Tags, Leash or some sort of item besides just the paperwork, without the extra costs which I found their prices to be extremely high for any type of gear. You can get this certificate at other sites that come with everything: leash, vest, tags and alot more for only $10 more. However I decided to go with what I needed most and that was good documentation & fast turnaround. Thank you!
Hello Tara,
Hank you so much for your thoughtful feedback—we really appreciate you taking the time to share both what worked and what you wish had been different.
We're glad to hear that the quality of our documentation and fast turnaround were what you needed most—and we’re proud to deliver on that. We completely understand your point about gear, and your suggestion is valuable. While we focus on offering reliable, legally valid documentation first and foremost, we’re always looking at how we can improve our offerings.
We’re grateful you chose Support Pets, and we're here anytime you or your furry companion need support again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rebecca,
Thank you so much for sharing your story—it truly means a lot.
We’re honored to have played a small part in supporting you and your mini doxie. It’s incredible to hear how much he means to you and how much comfort he brings as part of your journey with MS.
Wishing you both continued strength, love, and many adventures together. We're always here if you need.