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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This is my second time using support pet and I love it
I thought this was going to be a long hard process, but it was actually the opposite. So easy and quick. Everything went smoothly. Thank you!
Thank you for sharing your positive experience with us, Jayleen. We’re glad the process met your expectations and flowed smoothly, and we truly appreciate your thoughtful feedback. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
My experience with Support Pets was amazing. I put in my information, told them what I needed and within 6 hrs or so I had my letters.
Support pets made getting my animals ESA certified so quick and easy, I had the necessary paperwork due my landlord in less than two days.
Hi Caroline, it’s wonderful to hear that getting your armenine ESA certified was swift and straightforward! We're glad we could help make things easy during such an important moment for you and your pets. Thanks for sharing how it went!
My experience has been pretty great so far with all the documentation from the doctor and letters stating of my dog Buddy being my emotional support dog has really helped for me to take him in the places with me and send me leaving at home or in the car cuz he goes everywhere with me and it's not fair to him or me with our depression and separation anxiety thank you
William, thank you for sharing how Buddy’s support letters are making a difference in your daily life. It means a lot to know we can play a part in helping both of you navigate these challenges together. We're here whenever you need us!
Quick and easy process. I really appreciate how helpful the service is. My cat and I both appreciate it.
Thank you, Beth, for sharing your experience. We're glad the process was smooth and that you felt well-supported—your cat could clearly sense it too! We look forward to continuing to provide helpful care whenever you need us.
I feel safe having my dog everywhere with me she keeps me safe and im no longer afraid to go out in public when I have my dog with me all the time she helps me go out a lot mour
Thank you, Amber, for sharing how your dog’s companionship brings you comfort and confidence. We appreciate you choosing us to support you both and look forward to helping keep your little friend healthy and happy on all your adventures.
Thank you so much for sharing your experience, Cheyenne; speedy and reliable service is something we truly strive for. We appreciate your feedback and welcome any suggestions on how we can make your future experiences even better!
The pricing is perfect. Fast response time. And when they say 24 - 48 hours they are telling the truth! My recommendation for everyone who needs these documents! I don't know what we would have done if it weren't for Support Pets! Thank you from the bottom of my heart And a Big " I woof you" from Stormy and Angel
Thank you, Melissa, for sharing such a heartfelt and kind message. We're delighted to have been able to assist you so promptly and appreciate your warm recommendation. Sending a big "woof" back to Stormy and Angel!
I have been using ESA for my emotional support animal fancy she's a Pomeranian and I take her everywhere. ESA makes it easier to do. I really appreciate the service.
Thank you for sharing your lasting support and the special bond you have with Fancy. We're glad to play a part in making things a bit easier for both of you, and we're always here to listen if you have suggestions on how we can serve you even better.
This is my second time using this since last two years ago I had to get ESA approved for my cat. It felt sketchy because during the pay process it ask you if you want certain assistance which you can uncheck but if you do that it has you pay more. I was a bit confused and last year I was able to get way more things for free than this year. Also I never said anything because I wasn't sure if I'd ever get anyone's attention but I never got my certificate saying my cat was ESA certified.
Eric, we understand why that experience felt confusing.
What we provide is a structured evaluation process through a licensed medical provider, and any selections during checkout can affect what’s included in your order, which is why totals may vary.
If you didn’t receive your ESA letter or need clarification on what was included, our support team can review your account and resolve this directly. Please reach out through:
Email: [email protected]
Live chat: www.supportpets.com
We recommend using just one contact method so your request can be handled as quickly as possible, and they’ll make sure everything is properly addressed.
It was great as usual. Easy to follow instructions on the website quick response all automation, which is great for an overall experience.
Thank you for sharing your experience, Carla. We’re glad the instructions and response worked well for you, and we truly appreciate your continued trust, it means a lot to us. Please don’t hesitate to reach out anytime you need support or have suggestions.
I needed 2 ESA letters for my dogs as we're looking for a new place to live. They were great and I received my documents faster than I could imagine was possible.
Robert, we’re so glad to hear the process was quick and easy for you and that your ESA letters arrived sooner than expected! It’s wonderful to know we could support you and your dogs during this exciting time. Thank you for sharing your experience with us!
They have been very helpful for me to get all the information for my support pet and her support harness. And a card to go into my wallet and a certificate im going to frame:-)
Janis, we're so glad to hear that our services are helping you both enjoy more freedom together! It is a pleasure to serve and we look forward to providing continued support for you and your furry companion in the future.
Count on us
Thank you so much to be legal with my support pet your help was much appreciated
Support Pets had been recommended to me by a family member who used it for their dog. I was a little skeptical at first, but since the questionnaire was free I decided to check it out. The video outlining the process put me more at ease and straight forward and I completed the questionnaire comfortably. I had a successful completion and acknowledgement that I was qualified to receive my documents. I recommend Support Pets.
Thank you so much for sharing your experience, Nicki! We're happy to hear the process was clear and helped put your mind at ease. Your recommendation means the world to us. We’re always here to support you and your pets anytime they need us!
They made this simple and easy and no surprises. Strait forward instructions. I got mine in less than 24 hours for both my babies.
Thank you so much, Robert, for sharing your smooth and positive experience. We're glad we could make things easy and timely for your babies, and we look forward to supporting you! Count on us
It is a pleasure to serve! We aim to provide a fast, easy and safe service and we are happy to know that our efforts met your expectations!
Thanks for trusting and choosing us
It was very easy to renew ESA papers. I really appreciated thee help.
Thank you, Kathleen, for sharing your experience with renewing your ESA papers. We’re glad the process was easy and that our team could assist you, it means a lot to us that you felt supported. We appreciate your feedback and look forward to being of help whenever you need.
Website is confusing, securing accurate answers for questions about membership levels and how/what level is billed feels sketchy, Tons of very obvious upselling contributes to confusion
I communicated with the support team who was reassuring; about a credit due me, I'm still waiting for confirmation that the credit has been issued. I "purchased the basic renewal since I still have the add ons from last year. Yet, I was billed for $34.00s more?
Patricia, we see what you’re describing and want to make sure this gets properly handled.
Since this involves billing, credits, and a renewal order, our support team will need to review your account details directly to give you a clear answer. Please reach out through one of the following:
Email: [email protected]
Live chat: www.supportpets.com
We recommend using just one contact method so your request can be handled as efficiently as possible, and they’ll be able to follow up on the credit and clarify the charge for you.
This process end to end was so easy. I was able to get my dog registered without any issues and got my documents in a timely manner. Everything was very detailed and walked me through every question I had. Really grateful I found Support Pets!
Thank you so much for your kind words, Travis! We're thrilled to hear the process was smooth and that our team could help every step of the way. Your trust means a lot to us, and we're here whenever you need assistance in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your experience, Christina! It's wonderful to hear that you've chosen our services again and that they’ve met your needs—your loyalty and support mean a great deal to us. We look forward to helping Hazel yet again in the future.