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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Thank you for the comprehensive intake and understanding and helping get me and my furry friend help needed to make sure my mental health and physical health are taken care of as I move the throughout my days successfully.
I've used Support Pets for 2 years and it's been wonderful, so far I haven't been denied. I show the letter to the apartment i rent at and they accept. I don't get charged monthly pet fees.
Thank you for trusting us over the past two years, Julio—it's great to hear that everything has gone smoothly with your apartment as well. We’re always here to help keep things simple and encourage you to reach out anytime you need assistance. Your sense of care means a lot to us.
I needed my cat to be ESA certified as soon as possible and they delivered in less than 24 hours! I am very happy to be able to have my cat with me at my new apartment and have the ESA papers to allow it.
Hi Caspian,
We’re really glad we could deliver quickly when you needed support, and we appreciate you trusting us during a tough moment. Wishing you and your cat comfort and peace in your new apartment.
I was unsure at first but took a chance. I received followup emails concerned that I received all that I had ordered. Several times I had a question. I was surprised at how fast I got a response. The reply was helpful, professional, and concise. So glad I chose this!
Hi Diane,
Thank you for taking a chance on us and for such a thoughtful review. We’re glad the follow-ups, fast replies, and clear answers made you feel supported every step of the way.
Straightforward website. Excellent service and quick replies.
I got my dog a esa letter I recieved it only 3 hours later with the training videos teaching me how to do cpr on her it's amazing and if I had another dog I'd buy it again
Hi Breanna,
We’re so glad everything was fast and easy for you, and that you were able to get what you needed quickly. Thank you for trusting Support Pets — it means a lot to hear how much your dog supports you.
I contacted Support Pets because there was an issue with my order. The first time I reached out via email I received a quick reply. The second time I reached out was another quick response and again and again I got the help I needed.
Thank you for sharing your experience — we’re glad you received fast help each time you reached out and that you felt supported through chat.
I ran into a problem with the breed selection screen. I chose 'cat', at least i thought i did, but I was asked to pick a breed of dog before I could continue. I tried typing in 'tuxedo cat' but it was auto corrected to a German short-haired pointer or something, so now I'm waiting on that to be corrected.
Hi Charles,
Thanks for pointing that out.
We’re glad our team responded quickly to help get your paperwork corrected.
Muy rápido me llego la certificación, me dejaron incluir mi 2da mascota sin costo y muy buen servicio.
Hola Alba,
Nos alegra saber que todo fue rápido y que quedaste satisfecha con el servicio. Gracias por volver a elegirnos.
When I first paid for my ESA papers, I kept getting notices about buying it before time ran out, about three notice, even though I already had paid for it. It was kind of annoying. On top of this, the payment pending at one of my banks didn't go through, so I ended up paying it with my other bank. I don't know what happened with that. Maybe being my first bank thought you were some kind of scam, so they woukdnt let it go through. I don't know for sure. Want's important is the letters to the leasing offices, which I have. Thank you.
Hi Bonita,
Thank you for the detailed feedback. We’re glad you ultimately received the letters you needed for your leasing office, and we appreciate you sharing what felt confusing during checkout so we can keep improving the experience.
Support Pets is always top notch! They make it very easy and simple to satisfy your needs. This is the second year with them registering our dog for as an ESA, and the process is always so smooth.
Hi Kaley,
We love hearing that everything felt easy and smooth for you again this year. Thank you for coming back and trusting us to help with your ESA documentation.
It seemed very simple to renew my subscription for my two dogs that are my support buddies., I just am so glad because I need them by me all the time.
Hi Evie, thank you for sharing your experience. We're so happy to hear that the renewal process was simple and that we can help keep your faithful support buddies right by your side every day. Please don’t hesitate to reach out if you ever need further assistance.
It's complicating. I want to register two more of my dogs. How? I understand with the first dog I get the 2nd one free.
We got our documents as promised but would suggest they be made to look like a certificate as opposed to just a letter. And wading through all the offers for other products and permissions is confusing.
Thank you so much for your thoughtful feedback, Brenda. We’re glad you found the documents helpful and appreciate your suggestion layered in—it’s a great idea to make them more certificate-style. We’re also working on simplifying the information and offers you encounter to create a smoother experience.
Process was actually easier than I thought! Applied. Got approved for my grandpa's cat to be an ESA animal before moving to an apartment worry-free. Kevin can be with him now yayyyyy. Also got his ESA doctor approved letter :) Applied for my grandpa and the cat with his approval on everything during the application process.
Hi Melissa,
We’re really happy to hear the process felt simple and that everything worked out smoothly. Just a quick clarification — the ESA evaluation must be completed by the person who will be listed on the documentation. Thanks again for choosing Support Pets, and we’re glad your grandpa and his cat can settle in comfortably.
I have all the documents I need and don't feel as stressed and worried when I didn't have the paperwork. Thank you for making this easy, quick, and affordable.
Hi Moreda,
Thank you for your kind words. We’re really glad you were able to get the documents you needed and feel more at ease with everything.
Needed an esa letter to get my 11 year old German shepherd that I've had since 8weeks old into my new apartment and support pets were very quick very helpful and I got way more than just a housing esa letter very appreciative of everything they've done
Thank you, Andrew, for sharing your experience and for your kind words. We appreciate your trust in our support services and are glad we could assist you and your beloved German shepherd. Please don't hesitate to reach out if you need any further help.
I needed the documents for my new apartment and as stated I received them on time and it allowed me to be approved for my apartment
Thank you for sharing your experience, Mildred. We’re glad to hear the documents arrived on time and helped with your new apartment approval. If there’s anything more we can do to support you and your pets, please don’t hesitate to reach out.
When signing up it is a bit confusing. I just wanted the ESA paperwork and they added other charges to my card which was credited back after the confusion was cleared up. I wish they had a person to call direct to walk through the process.
Estoy adombrada por la rapidez de la respuesta para el soporte de mi mascota. Realmente excelente, espero con ansias el equipo para salir con mi Ebony, gracias
Migdalia, thank you for sharing your experience and kind words about our support—it means a lot to us. We're thrilled to know you're looking forward to the new equipment with Ebony and remain here for anything else you might need on this journey together.
It was the easiest and simplest process I could have. Forms were easy to fill out and turn around time for my documents was quick.
Thank you for sharing your experience, Elizabeth. We're glad to hear the process felt easy for you, and we’re always here to make managing pet health solutions as convenient as possible. If you ever need assistance or have suggestions, please feel free to reach out!
Your site is very easy to navigate. I just would like to see the print a little bit bigger. The explanations were very to the point great experience overall.
Thank you, Lawrence, for your helpful feedback and praise. We’re glad you found the explanations clear and navigation easy, and we’ll take your suggestion about print size seriously as we continue improving the site experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Rebecca, thank you for sharing your experience and trusting us to support both you and your furry friend’s needs. We’re glad to hear the intake process felt comprehensive and helpful, and we’re here anytime you need care or guidance along the way. Wishing you continued health and comfort every step of the journey!