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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Muy buen servicio y todo muy claro de gran ayuda
The process was very fast, simple, and easy to follow from start to finish. I was able to get my pet support document quickly without any confusion or unnecessary steps.
The website was straightforward, communication was clear, and everything was handled efficiently. I really appreciated how smooth the entire experience was, especially when you need documentation in a timely manner.
I would definitely recommend Support Pets to anyone looking for a quick and hassle-free process.
Thank you, Gerardo, for taking the time to share your experience and for highlighting how smooth and straightforward the process was. We're glad we could provide clear communication and quick support when you needed it most. Your recommendation means a lot to us!
Very precise, communication was always provided. I appreciate the emails informing you of where you are in your process. Physician credentials are listed for verification purposes. I purchased a ID card, certificate and dog tags to ensure of no issues while out with my fur baby. Trusted site that I recommend!
Hi Nicole,
Thank you for the detailed review. We’re glad the communication updates throughout the process were helpful, and we’re happy you were able to add the items you wanted for your pet.
Not a good one. I checked off that I wanted the auto renew option with the first year free with a renewal of $99 option but was immediately charged for the full $142.99. It caused havoc with my checking account because you charged me when it said the first year was free. I got ripped off.
Hi Beverly,
We can see why you’d want clarity on how your renewal selection was billed. Please reach out to us through Live Chat at www.supportpets.com
or email [email protected]
with the email used at checkout so we can review your order and billing details.
Support Pets' survey was quick and easy for anyone to answer. The response from the team was fast and did not disappoint! Definitely recommend to anyone looking for ESA letters or help.
Hi James,
Thanks for sharing. We’re glad the survey was easy to complete and that our team was fast to respond.
It was pretty easy to sign up, I do wish it would allow a edit option for the second dog as far as breed. I do need to do that for both, their owner was wrong on the mother's breed and it took me a bit of searching to find it making what I put down incorrect.
Hi Jimmy, thank you for sharing your experience and for signing up with ease. We hear you about the editing challenge and are constantly looking for ways to make managing multiple pets even smoother. We appreciate your input and are here to help whenever you need a hand!
I dont have to worry about any pet fees for my fur babies now. Such a weight has been lifted off my moving and traveling process.
Thank you so much for sharing your thoughts, Hazel. We're truly glad to hear that we could help make your travel plans smoother and lighten your load a bit. Wishing you and your fur babies many enjoyable journeys ahead!
Recommend to anyone who's life is made tolerable/manageable due to their companionship with their loved animal (family). Peace of mind knowing they can accompany you wherever you go is priceless.
Troy, thank you for sharing such thoughtful feedback. We're glad to offer support that helps strengthen the bond with your beloved companion, and we look forward to helping you in any future needs to keep offering that peace of mind.
Process straitforward and peace of mind that my friend Aurora will always be by my side whereever we go without any obstacles. Eliminating stress, worry and anxiety of being separated from her.
I filled out a questionnaire online and was notified immediately that I was qualified for the ESA. I was provided detailed information regarding the next steps with a firm timeline. All notifications were sent to my email including acknowledgement of receipt. My letter was sent within the expected timeframe.
Hi Pauline, thank you for sharing your experience with us. We're glad the process was straightforward and clear, and we appreciate your feedback as we strive to keep everything running smoothly for you and your concerns. If there's ever anything more we can do to assist, we’re here to help!
What you actually pay for your dog to become an ESA is not explained very well at all.
I still don't have my ESA dog ID with name and picture on it.
This whole experience has been so confusing and I've gotten so frustrated with the process. I have lost interest.
Hi Mary,
We appreciate you sharing your experience, and we want to make sure you receive everything you ordered. Please check your spam or junk folder in case any messages or digital items were filtered there. If you still don’t see anything, our support team can look into your order and help get this sorted out:
Email: [email protected]
Live Chat: www.supportpets.com
Good I was interested in this service
It was quick easy an they truly care about your rights as a esa pet owner. A real Dr reviews your info an within 48 hours or sooner your on your way. Thank you support pets!
Thank you, Justin, for sharing your experience and recognizing our team’s dedication to animals and their owners. We appreciate your thoughtful feedback and look forward to supporting you and your ESA pet whenever needed. Your happiness is important to us, and we'll continue striving to provide the care and attention you deserve.
I can take my baby Fiona eve where I go without any issues thank you
Thank you, Marbelis, for sharing your experience with fostering ease and comfort for Fiona on the go. We’re glad to hear that our services are making your outings worry-free and appreciate you trusting us to support you both.
The service are quick a d easy to review a. D fill out that ks for helping with my baby fiona
Lease renewal time! And I have lived here for 6 yrs but a new management company is requiring a recently dated proof of my dog being my ESA. And I saw your company on line and you were so easy to work with. Thank you for your help.
Richard, thank you for trusting us to assist with your ESA documentation during this lease renewal process. We’re glad we could make things easier for you, and we’re always here to support both you and your furry companion in the future. Wishing you all the best as you continue settling into your home.
Gracias por ayudarme ella es muy importante para mi
Thank you, Daniela, for your kind words and trust — we're honored to support you and your special companion. Please don’t hesitate to reach out whenever you need anything; their well-being is always our priority.
This was fast and easy for me not adding to anxiety it was complete within 24 hours
Thank you, Courtney, for sharing your experience. We're glad to hear the process was smooth and stress-free, and we appreciate your feedback as we strive to provide great service for all customers.
Only thing is that did I pay twice for a leash and vest, and I didn't get a receipt for the leash? And hopi g I get leash and vest before I go to Florida as there is a dog ban on the beach where i'm going, so i'm guessing the vest will take care of that issue thanks
Hi Gary, thanks for your feedback and commitment to your pup’s comfort and safety— that strict Florida rule does make gear essential! We’re really sorry for the confusion with your purchase and missing receipt. Please reach out directly— we want to review your order carefully and get you settled before misadventuring parts appear. Hope this helps smooth the way!
Thank you so much for sharing your experience, Mary. We're glad to hear the process was smooth and efficient for you, and we’re here to help with anything you may need in the future. Looking forward to serving you again soon!
Needed to renew documents and separate the pets on separate documents. Procedure was very quick. Still waiting on second pet documents tho
Mary, thank you for your informative feedback. We're glad the initial renewal process went quickly and apologize for the wait on the second pet's documents—please know we’re addressing it to get everything completed swiftly for you. We appreciate your patience and value continuing to serve you both.
I can't believe how simple and quick it was to receive my ESA letter. It's a major load off my mind during a stressful time in my life right now. Thank you so very much.
We are happy to hear that! Enjoy the best of life with your ESA
Thanks for trusting and choosing us
This is my 3rd year as a customer, each year I look forward to my renewal. It is as easy as the first time, l received an answer and was approved within a couple of days.
Hi Joyce,
Thank you for being with us for three years. We’re glad your renewal went smoothly again, and we appreciate your continued trust in Support Pets.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you, Johanna, for your kind words about our clear and helpful service. We truly value your feedback and look forward to supporting you and your pets whenever you need us again. Please don’t hesitate to reach out if there’s ever anything more we can do.