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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Ask a question and they responded quickly and was very helpful thank you
Smooth sign up! Quick documents! My Harriet is good to go! She's my copilot on all our adventures.
Hello Cheryl,
That’s wonderful to hear! We're so glad the sign-up was smooth and that Harriet is all set for your next adventure together. Wishing you both many happy, stress-free travels ahead! If you ever need anything, we’re here for you.
Yea I received my documents.
But the billing is not correct. I'm not sure if it was me or you. Honestly I'm pretty sure that it was my error. I received two separate receipts One for $137.00 the other $87.00. Please cancel and refund me $137.00. Tks
Hello Carla,
Hi Carla, thanks for reaching out and for choosing us again.
Since this involves billing and refund concerns, the best thing to do is to contact the Support Pets customer service team directly by emailing info@supportpets. Com. Make sure to include your full name, the email you used for the order, and a brief explanation of what happened—mention the two separate charges you received ($137.00 and $87.00), and clearly state that you’d like a refund for the $137.00.
I had no issues getting my needs addressed and got my approval fast!
Hello Laura,
Thank you so much for your feedback! We’re glad to hear everything went smoothly and that you had another great experience. It means a lot that you came back to us for your current ESA needs. If you ever need anything else, we’re always here to help.
It was an easy process and I am completely satisfied because now I will be able to have my pet with me during traveling and when I go to the store. Thank You Kindly
Hi David,
Thank you so much for your kind words and for sharing your experience. We’re truly glad the process was easy and that our team was able to support you quickly and clearly. It’s wonderful to hear how much it means to have your pet by your side—and we’re proud to be part of that.
If you ever need anything in the future, we’re always here to help. Thank you again for choosing Support Pets!
The check out process was a little confusing but I managed. Overall a very easy and speedy experience.
Hello Karla,
Thank you for sharing your honest experience—we really appreciate it. We're glad to hear that overall the process was smooth and that our customer service team was able to help you quickly when things got confusing at checkout.
Your comfort and confidence matter, and we’re so happy to know that Support Pets is helping you feel more at ease with your companion by your side. If you ever need anything else, we’re always here to support you.
Process was pretty simple. Everything was explained thoroughly. I was approved in 24 hours and had my paperwork then.
Hello Laci,
Thank you for the great feedback! We’re glad to hear the process was simple and clear, and that you received your paperwork so quickly. If you ever need assistance in the future, we’re here for you and your companion.
My experience was great and helped with My dogs and I living situation.
Hello Kayla,
Thank you for sharing your experience! We’re so glad we could help with your living situation and that everything went smoothly. It means a lot that you came to us through a personal referral—if you or your pups ever need anything else, we’re here for you.
Wonderful... I've never had any bad experience and love this program for both my pets and myself. It provides hassle free issues wherever I go with my pets
Hello Faye,
Thank you so much for your kind words! We’re really glad to hear that the experience has been consistently positive for both you and your pets. It means a lot to know we’re helping make things easier and stress-free wherever you go. We’re always here if you ever need support again!
My experience with support pets was great they were helpful in getting my dog Louie to be with me in my new condo. This will help me to adjust to the new life that at my age 80 get through. Thank you so much.
Hello Anthony,
Thank you for sharing your story—it truly means a lot. We're so glad we could help you and Louie stay together as you settle into your new condo. Having that kind of support by your side can make a big difference, especially during major life changes. We're honored to be part of your journey, and we’re always here if you need anything in the future.
Easy to process and so nice to be able to renew each year. Glad to have help available. Saves $ for me on my rent also.
Hello Janet,
Thank you for your heartfelt message. It’s wonderful to hear how much Bella means to you and how she's helped you stay focused and supported. We're so glad the process was easy and that it continues to make a difference in your life—including saving on rent. We’re always here to help you keep that important bond strong year after year.
Enjoy the freedom to take Bella anywhere allowed with me. She is an awesome traveler.
I appreciate the documents so my esa dog can stay traveling with me
Hello Jennifer,
Thank you for sharing! We're so glad the documents were helpful and that your ESA dog can stay by your side while you travel. It means a lot that you came to us through a friend’s recommendation. If you ever need support again, we're always here for you.
Definitely what I needed it was. What iv been looking for and Definitely. The beat
I tried to get the Esa vest and tags but the site just kept spinning
Hi there Jacqueline!
Thank you for letting us know. We're sorry to hear you had trouble with the site. Please reach out to our support team at info@supportpets. Com with the details, and they’ll be happy to help you place your order and make sure you get everything you need.
It was very quick and easy. I highly recommend if you need assistance getting your pet with you.
Hi Jana!
Thank you for sharing your experience. We're so glad the process was quick and easy for you. Traveling with your pet can be incredibly meaningful, and having the right support can make all the difference. While ESA protections apply mainly in housing within the U.S., acceptance during travel or in public places can vary depending on local policies. We hope your journey is smooth and that you and your companion enjoy every moment together.
This is a great service with a simple, easy, and all inclusive process. I will absolutely be recommending this to my friends and family.
Hello Jae,
Thank you so much for the kind words! We’re really glad to hear the process was simple and helpful for you—and it means a lot that you’d recommend us to others. We're grateful your friend pointed you our way, and we're here anytime you or your loved ones need support.
Easy worry free received mine in less than 24 hours. Will continue to go to get my pets paperwork
Hello Angela!
Thank you for being a returning customer. We're glad the process continues to be quick and worry-free for you. We truly appreciate your trust and look forward to supporting you and your pets again in the future.
I received my documents quickly and am satisfied with them. Thanks for the help.
Hello Jing!
Thank you for your message. We're happy to hear you received your documents quickly and that you're satisfied with the service. We're always here if you need anything else.
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Hello Lyanne,
Thank you for sharing that! We're so glad to hear our team was quick and helpful. If you ever have more questions or need anything in the future, we're always here to support you.