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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Website easy to navigate. However, the letter could have been a little more substantial, considering I provided my conditions and medication.
The questionnaire was relevant to my current challenges. Due to the loss of my mom a few years ago, this challenging school year, Jaxx has really been the light in my day to day.
Hello Yorkelle!
Thank you for sharing your experience. We're truly sorry for your loss, and it's heartwarming to hear how much Jaxx has helped you through such a difficult time. We're honored to have supported you in making that bond even stronger. We're here for you anytime you need us.
My experience was super fast and easy. I loved how simple and non confusing it was.
Hi Ciara!
Thank you for your feedback! We're so glad to hear the process was quick and easy for you. We're always here if you need anything in the future!
Able to help me explained everything. Told me that I paid for a dog trading. Told me how to claim my refund.
Hi Janet!
Thank you for your feedback! We're so glad our team was able to guide you through everything and help with your refund. It's wonderful to hear that Mia can now stay by your side—we're always here if you need anything!
I would recommend anyone to use them. It was quick and very easy to fill out. They move very quick.
Hello TaNiesha!
Thank you so much! We’re glad the process was quick and easy for you, and we truly appreciate the recommendation. It’s great to hear your mother had a good experience too—we’re here for you both anytime!
The service was excellent and explained everything. Followed thru with keeping me informed.
Hi Helen!
Thank you for sharing your experience! We're so glad we could help bring you peace of mind and support you and your two cats. It means a lot to know the process felt clear and helpful—please reach out anytime you need us!
I really appreciate the fast response and overall customer service
Hello Stephanie!
Thank you for your kind words! We're glad you had a great experience and that our team was able to assist you quickly. We're here anytime you need support!
This process was extremely easy with the entire process being so efficient! Highly recommend.
Hi Jonathan!
Thank you so much! We're thrilled to hear the process was smooth and efficient for you. Your recommendation means a lot, and we're always here if you need anything!
Support Pets made the process very easy. And they show compassion for the pet owners.
It was no hassle at all, quick and easy for renewal. I received a reminder to renew, so that process was easier then the first time.
It was great and easy i couldn't have any complaints/ the 24 hour service is also a really super great feature
Hello Sharon!
Thank you for your feedback! We're so glad the process was easy and that the 24-hour service made a difference for you. It means a lot that you chose us based on a recommendation—we're always here to help!
Hi Angel!
Thank you so much! We're thrilled to hear you had such a great experience and truly appreciate your recommendation. We're here anytime you need us!
Easy application process. Quick responses. My dog means the world to me and I feel safer that he can live with me no matter where I go.
Hello Ian!
Thank you for your kind words! We're so happy to hear that the process was easy and that your dog can stay by your side. It means a lot that you came to us through a friend’s recommendation—we’re here for you anytime!
This was a seamless process easy to register my dog great costumer service and great info for my dog
For me it is the best thing I could find, since for me, my dog is part of the family and I love that he can always and anywhere with us, it gives me a lot of joy and tranquility
Hi Jesica!
Thank you for your heartfelt message. We're so glad to hear how much your dog means to you and that we could help make it possible for you to keep them by your side. Your trust means a lot to us, and we're always here if you need anything.
The site was easy to use. There were many updates via email as I completed the process.
Hi Beverly!
Thank you for sharing your experience! We're glad to hear the process was smooth and that everything was resolved to your satisfaction. If you ever need anything in the future, we're here to help!
Hello Norma!
Thank you! We're glad to hear you had a good experience and that our customer service team was helpful. We're here if you ever need anything else!
I am still waiting on the approval from pet screening. Com. My apartment required a doctor and medical facility for the ESA letter which this company did not provide... so we will see if this purchase was worth it.
Hi Joi!
Thank you for your honest feedback. We understand how important it is that your ESA letter meets your apartment’s requirements. If you run into any issues or if additional information is needed, please reach out to our support team at info@supportpets. Com. We’re here to help and will do everything we can to assist you in meeting your housing provider’s documentation needs.
Great experience. Super user friendly. Excited to have my dog ESA certified.
Hello Jeffrey!
Thank you for sharing! We're so glad the experience was smooth and that you're now all set with your ESA documentation. It means a lot that you found us through a friend and Instagram—welcome to the Support Pets family!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary!
Thank you for your feedback! We're glad the website was easy to navigate and that the process was quick. We appreciate your input about the letter and will share that with our team to continue improving. If you ever need any adjustments or support, feel free to reach out—we’re here to help!