On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The process was easy. Documents was delivered via email in 48 hours.
Hello Tayna!
Thank you so much! We’re glad to hear the process was quick and affordable for you. It means a lot that you chose us based on a recommendation—glad we could deliver a great experience for you too!
Straight forward & easy. Got my results & documents quick. I've used this site previously for my two animals & it was just as easy then.
Hi Abbygayle!
Thank you for coming back and sharing your experience! We're so glad the process has been consistently easy for you. We're always here to support you and your pets whenever you need us!
I was approved in 2 days! It was right in time to be exempt from pet fees and monthly pet rent! I am very satisfied with Support Pets! Thanks!
Pretty straight forward and smooth Now I have one less worry through my divorce And Harley and I will be able to be together
Hello Joshua!
Thank you for sharing. We're so glad the process was smooth for you and that Harley can continue to be by your side during this time. Wishing you strength and peace ahead—you're not alone, and we're here if you ever need anything.
It would seem the cost would include the leash and vest you should let people know it isn't
Hi there Annette!
Thank you for your feedback. We’re sorry for any confusion and truly appreciate you bringing this up. The leash, vest, and other accessories are optional add-ons and not included in all packages. We’ll make sure to continue improving how this information is presented so it’s as clear as possible. If there’s anything we can do to help or clarify, feel free to reach out—we’re here to assist.
Fast and easy! I have been debating about getting my cats their ESA letter but thought it would be too much of a hassle. After going through this process, I wish I had done it sooner!
Hi there!
Thank you for sharing! We're so glad the process turned out to be easier than expected—and even better that your sister recommended us! It's wonderful to hear your cats are now officially recognized as your ESAs. We're here anytime you need support!
Support Pets made their website very easy to follow along and navigate, and the communication was clear. I feel confident that I can reach out at any time if I need support or assistance.
Hi Erica!
Thank you so much for sharing your experience. We're truly glad to hear that the process felt clear and supportive, and that you're feeling more at ease with your ESA documentation in place. Your well-being and peace of mind matter, and we’re honored to be part of your journey. We're always here for you whenever you need us!
It was simple, stress free, quick and reliable! I'm very grateful I found this website. Definitely recommend.
Hi Tim!
Thank you for sharing your experience! We're so glad the process was smooth and stress-free for you. It means a lot that you chose us, and we truly appreciate the recommendation!
Always loved this company with its quick response time
And how they actually care about there members
Hello Jakob!
Thank you for the kind words! We’re so happy to hear you’ve had a great experience with our team. It means a lot to us to know you feel supported—we’re always here for you!
The whole process is quite fast and convenient! Definitely would recommend to friends!
Hi Yuqi!
Thank you so much! We're glad the process was quick and convenient for you. Your recommendation means a lot, and we're here whenever you need us!
This was the easiest transaction. I received my doctors within 24 hours after my initial consultation. Justwent over to my rental office to place my support dog on file. That simple. Thank you for a very pleasant experience
Hello Ursula!
Thank you for sharing your experience! We're so glad the process was smooth and that Wolfgang is now officially on file as your support dog. It means a lot that you chose us after doing your research, and we're here for you anytime you need support!
I have always wanted to be able to do this but could never afford it
Hi there Amy!
Thank you for sharing! We’re so glad you were finally able to do this and that the process was easy for you. It’s wonderful that your granddaughter shared the information—family support makes all the difference. We're here if you ever need anything!
Not good phone support No chat either I don't use google either
I have PTSD and having Finley with me keeps me relaxed. He also knows when I am not doing well so he tends to cuddle up with me and it makes me feel better.
Hello Kathleen!
Thank you for sharing your story. It’s wonderful to hear how much comfort Finley brings you—he sounds like an incredible support. We’re grateful you chose us and glad the process was easy for you. We're here whenever you need us.
Very pleasant, easy to use and they really take care of you. They also really look at your information and help you the best they can
Hi Jessica!
Thank you for sharing your experience! We're so glad to hear everything felt smooth and supportive. It's our goal to make the process as easy and thoughtful as possible. We're always here if you need anything!
Easy, convenient and reliable service. Would recommend if you need documentation quickly
Hello Natalie!
Thank you for your feedback! We're so glad the process was fast and convenient for you. Your recommendation means a lot, and we're here whenever you need us!
Easy to use and work with. Would recommend in the future. I am happy to have certification
Hi Chance!
Thank you for your kind words! We're glad the process was easy for you and that you're happy with your certification. We truly appreciate your recommendation and are here anytime you need support!
I got my signed documents but the back and forth between my email and the website is a little frustrating
Hello Deylon!
Thank you for your feedback—we really appreciate you sharing your experience. We understand how switching between email and the website can feel frustrating, and we’re always working to improve the process. If you need help navigating anything or have questions, feel free to reach out to us at info@supportpets. Com. We're here to help make things easier for you!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Colette!
Thank you for sharing your experience! We're glad the process was simple and that you received your documents quickly. It's great to hear you found us through a review—if you ever need anything else, we're here to help!