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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very easy process to complete paperwork needed; was only a 2 day turnaround to get documents needed. Everyone was very professional when contacted/emailed, and they made sure to check on you to ensure you had everything you needed. Great experience!
I loved how easy and how quickly it was to apply and receive the services that were requested. Provided additional contact information in case of any questions
I wish more information was available for the dr like their email and actual location
Hi Tia!
Thanks for the feedback, and we're glad everything went smoothly for you. We appreciate your suggestion about having more details on the doctor—transparency is important, and we’ll take that into consideration as we continue to improve. We're happy you found us through a recommendation and that our service was affordable for you. Let us know if there's anything else we can help with.
Honestly, It was super easy to get this done. Answered a bunch of questions. Maybe about 10-15 at most and then I had to pay the fee. Got the confirmation and everything within 24 hours instead of the 48 that they mention. Highly recommend.
Hello Alisha!
That's so awesome to hear! We're thrilled the process was quick and smooth for you—and even faster than expected! Thanks so much for recommending us. Wishing you and your ESA all the best! 🐾😊
It was a fine experience, just saw a little too much advertising for other products.
Hello Kendahi!
Thanks for sharing your thoughts—we really appreciate the honest feedback. We're glad you had a good experience overall, and we’ll definitely keep your note in mind as we work to improve. If there's ever anything you need, we’re here for you!
I am supposed to be able to register 2 pets & the first was easy but I still don't know if the second got registered or not, I've heard nothing back.
Hi Troy!
Thanks for letting us know, and we're sorry for the confusion. If you haven’t received confirmation or documents for your second pet yet, please reach out to our support team at info@supportpets. Com so we can look into it right away and make sure everything gets taken care of. We’re here to help and want to make sure you’re fully supported!
Hi there Joey!
Thank you for sharing your experience! We're so glad it was quick and hassle-free, and that adding your second pet was smooth. We're always here if you need anything down the line!
I was confused about the charges, the company corrected the issue right away.
Seamless stress free professional method to receive my emotional support puppy.
I was having issues with my debit card going through (my bank was blocking for possible fraud) - I tried so so many times & every single time, the total was going to be $107.99 because of a discount being offered. Well imagine this - when my card finally did go through, it was for $142.99. That extra discount offered was no longer check-marked! When I emailed, I was told I didn't choose the correct selection. But I never had to the previous times! I was told I'd hear back after it was reviewed & no one has contacted me. TYPICAL of these types of places, such false advertising & complete lack of customer service!
Quick and easy, all the way around! From taking the questionnaire, to receiving the documents. This experience has been a breeze and I am so excited for this new chapter with my best friend!
Hello Bridget!
Thank you so much! We’re really happy to hear the process was smooth for you. Wishing you and your best friend all the best in this new chapter—you're both starting it off right!
I was in the process of getting my furry baby certified when I came across an ad from Support Pets. I was very skeptical at first, however, I am so glad I chose to go with Support Pets. Quick and professional service. I would most definitely recommend!
Every thing was just as they said no long waiting for doctors it was quickly applied
Hi there Brenda!
Thank you for sharing! We're so glad the process met your expectations and was quick and straightforward. It means a lot that you gave us a chance, and we're here if you ever need anything in the future!
It was hell trying to retrieve my documents eventually I got in a chat and that's how I got them the young lady that helped me was awesome
Hi Nicky!
Thank you for sharing your honest experience. We’re really sorry for the trouble you had at first, but we’re glad our support team was able to help and make things right. If you ever need assistance again, we’re always here to help!
I renewed on line and digital card arrived in a few days! Very pleased! It's nice not to have to wait for physical card but since I didn't realize I would receive digital card, I wasted@$30 by ordering tge card. Oh well, now I know I did ask on chat what was included. Digital card not mentioned.
The application and approval process was super fast and easy!
Hi Marilyn!
Thank you! We're so glad to hear everything went smoothly for you. It's great to know the process made a positive impact—we're here if you ever need anything in the future!
There was so many things to click on that I didn't realize they charge for.
Hello Cynthia!
Thank you for your feedback. We're sorry to hear the process felt confusing—your experience is important to us, and we’re always working to make things clearer. If you have any questions about charges or need help with anything, feel free to reach out to our support team at info@supportpets. Com. We're here to help!
It was a very smooth process. Very easy and direct. I had no issues at all. I received my documents within two days. I definitely recommend this website.
Hi there Cindy!
Thank you for your kind words! We're glad to hear the process was smooth and that you received your documents quickly. We truly appreciate the recommendation and are here if you ever need anything!
Hi Keith!
Thanks for your feedback. We’re glad you were able to get the documentation you needed. If you ever have questions or need help navigating any part of the process, feel free to reach out—we’re here to support you!
I don't have words to use 50 characters! I have had issues getting the Genius tags ordered
Otherwise, I am grateful for the ESA documentation.
Hello Denise!
Thank you for your feedback! We're so glad you’re happy with your ESA documentation. If you're still having trouble with the Genius tags, feel free to reach out to our support team at info@supportpets. Com—we’ll be happy to help!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Juana!
We're so glad to hear everything went quickly and smoothly for you. It's great that you felt supported throughout the process, and we truly appreciate you choosing us. If you ever have more questions, we're always here to help.