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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Everything that you guys talked about, seems to be perfect. Hope to maintain the same integrity throughout the process!
The team at this company are very special. They are kind, understanding, and compassionate. They are quick to respond to emails and tentative to your needs. Shout outs to Carl, CJ, and Jerrico 💞
I'm thankful that you allow to keep the box checked for needing the $35 help in getting this for Tank. My youngest son moved out at only 18 and O am here alone having anxiety, and then I lost my job, all in January and have limited income right now, but Tank has been so supportive to me emotionally while I'm going through these storms. I rescued him from out of the snow storms, and he rescued me by being my new companion. It was truly Devine intervention.
I can only afford the $8.99 so I apologize for not taking advantage of your other offers right now. So thank you.
I submitted my information and I actually received the ESA letter the next day! The overall experience was easy and user friendly!
Hi Delainey!
Thanks so much for sharing your experience—it’s great to hear how quickly everything came together for you. We're really glad the process was user-friendly and met your needs in your new state. Let us know if there's anything else we can help with moving forward.
It was east and smooth I felt like they moved very quick hoping my apartment complex approves of everything
Hello Aaliyah!
Glad to hear the process felt smooth and moved quickly for you—that’s exactly what we aim for. Fingers crossed your apartment gets back with good news soon. If you need anything in the meantime, we’re here to help.
Was able to get everything squared away within two days………………
Hello Anthony,
Thank you for sharing your experience—we’re so glad to hear everything was taken care of quickly for you!
It’s great to know we delivered on what was promised and helped you get everything in place for your dog to officially become your ESA. If you ever need support again, we’re always here to help!
Easy and user friendly. Now I won't be stressed knowing I have Lucas with me all the time
Hello Eric,
That’s wonderful to hear! We’re so glad the process was easy for you—and even happier that you now have peace of mind knowing Lucas can stay by your side.
If you ever need anything else, we’re here for you. Enjoy every moment with your ESA!
Fast, easy and very appreciated. I thought it would take a while to get confirmed.
It was easy and fast, they helped with everything, but could have give a price in the beginning.
Hi Jenny!
Really glad to hear everything went smoothly and that you felt supported through the process. We hear you on the pricing—thanks for the honest feedback. We’re always looking for ways to improve, and that’s helpful to know. Let us know if there's anything else we can do for you.
Hi there Taylor!
That’s so great to hear—thanks for sharing! We’re really glad the whole process was smooth for you. If you ever need anything else, we’re just a message away.
Very quick and easy. I hope the apartment accepts them… we will see!
Hi Hannah!
Glad the process was quick and easy for you! Fingers crossed everything goes smoothly with the apartment—if you run into any issues or need help along the way, don’t hesitate to reach out. We're here for you.
It's a a very easy and short experience. I will definitely keep up with my pets status using ESA!
Hello Alexis!
So glad to hear it was easy and stress-free for you—that’s what we’re all about. Keeping up with your pet’s status through ESA support is a great step, and we’re here for anything else you might need down the road.
Was a great stress free experience that made the process easy for me.
Hi Pedro!
That’s exactly what we aim for—making things simple and stress-free. We’re really glad it was a smooth experience for you. Thanks for the kind words, and we’ve definitely got your back anytime you need us.
Easy to use no issues. Quick response document seem in order
Hi Stephen!
Really glad to hear everything went smoothly for you and that the process was easy from start to finish. Thanks for taking a chance on us after checking the reviews—it means a lot. If you ever need anything else, just let us know.
The process was fast and easy ask question about myself what I'm going through and about my pet as well. The documents came quickly right to my email.
Hello Tyara!
We're so glad everything went smoothly for you and that the documents arrived quickly. It's great to hear the process supported both you and your pet during such an important time. Best of luck with your move—having your cat with you every step of the way makes all the difference. Let us know if there's anything else we can do.
It was quick and easy to get my pets certification. I would higjly recommend this easy process
Hi ALexander!
We're so glad to hear the process was quick and straightforward for you. Thanks for the recommendation—it means a lot. We're happy you chose us and that everything worked out smoothly.
I no longer have to worry about leaving her behind and running overtime!
Hello Florita!
That’s wonderful to hear. We’re so glad you have everything you need now and can enjoy more peace of mind with your companion by your side. Let us know if there’s anything else we can support you with.
They made it a cinch to apply and get verified quickly. They stand behind their services with easy access support. Highly recommend.
Hi Lynn!
Thank you for the kind words. We're really glad the process was clear and easy for you. If you need anything else down the line, we're always here to help.
Great experience thank you! Very fast service! This makes my life easier so I am not without my pet! I need his support.
Hi Rosalynn!
We're so happy to hear this made a real difference for you. Your pet's support is incredibly important, and we're grateful we could help make that possible. If there's anything else you ever need, just let us know.
Process was super easy and quick got mines in 2 hours I was very impressed
Hello Martinel!
That's amazing to hear—thanks so much for the kind words. We're really glad the process exceeded your expectations and that everything was delivered so quickly. It's great to know the positive feedback you saw matched your own experience. We're here anytime you need us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kitrell!
We really appreciate that, and it means a lot to hear your trust in us right from the start. We're committed to keeping that same integrity and support throughout the entire process. If you ever need anything or have questions along the way, we're here for you.