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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Easy process and save me lots of money! My dog is my world and i couldn't be happier I found this service!
It was the best experience I ever had because how quick it was to take care of the situation about my two cats and getting all the paperwork for my apartment to let them stay because they were my support cats and how happy I'm now.
Hello Tammy,
This absolutely made our day—thank you so much for sharing! We’re thrilled to hear that the process helped you keep your two support cats right where they belong—by your side. It’s amazing how much comfort and calm our pets bring into our lives, and we’re honored to be a part of that for you.
We’re so glad you clicked that link and gave us a chance. If you ever need anything else, we’re always here to help. Wishing you and your kitties many more happy, peaceful days ahead!
The process was very fast and easy. I am very thankful for that.
Hi Nicolle!
We really appreciate you coming back to us, and we're glad the process was just as smooth this time around. Thanks for trusting us again—it means a lot. If you need anything moving forward, don’t hesitate to reach out.
Helpful gave understand of my pet uses and where he is allowed and provided all documents up front needed for housing
Hi Sabrina!
So glad to hear the process felt easy and stress-free for you. It's great that you got all the documents you needed and felt supported in understanding how everything works. If you have more questions or need anything else, we’re here to help.
Prompt and efficient. Literally less than 48 hours, My dog could go anywhere I needed to go. No worries about her safety or being alone because she is always with me.
Hi Rebecca!
That’s such a heartwarming story—thank you for sharing it. We’re so glad everything came together quickly and smoothly so Penny could stay right by your side where she belongs. Moving is stressful enough, and knowing you didn’t have to leave her behind makes all the difference. We're here if you ever need anything down the road.
I had an excellent experience with this pet support service! The response time was speedy—customer service responded to me in under 24 hours and did everything possible to resolve my issue. The convenience of their service made the entire process smooth and stress-free. I highly recommend this service for anyone in need of reliable pet support.
Hello James!
Thank you so much for the kind words—it truly means a lot. We're really happy to hear that our team was responsive and that everything went smoothly for you. Knowing we could make the process stress-free is exactly what we aim for. We're always here if you need anything in the future.
Probably making it easy to point the documents. Once you get them and give you updates on. When you will save your products that you ordered and to be able to verify with somebody. Your order so that you don't wind up getting dupercepts
Hi Pamela!
Thank you for sharing your experience, and we're truly sorry to hear about the loss of your previous dog. It means a lot that you chose to return to us as you register your new companions, especially during such a difficult time.
We’re glad to hear our team is following up with good customer service, and we appreciate your patience as we sort out the ID card printing. If you ever need more support or have questions along the way, we’re always here for you.
The documents were well presented and provided in a timely manner. Help needed in the event of landlord not accepting my letter and I have to make a choice of losing my home or losing my support dog. I have to either leave on the 30th or he does.
Hello Earline!
We're really sorry you're facing such a difficult situation. That’s incredibly stressful, and I can only imagine how torn you must feel. While our team can provide official ESA documentation reviewed by a licensed professional, we aren’t able to intervene in legal disputes or force a landlord to comply.
If your letter is valid and the situation involves a denial of rights under the Fair Housing Act, it may be worth speaking with a legal professional or reaching out to a local housing authority. Thank you for choosing us, especially based on your family’s experience—we truly hope things work out in the best way for both you and your support dog.
My daughters told me about this and I went to apply for my dog, I got a quick response and I'm happy that I did it. Thank you for everything
Thanks for the savings. I think this will be helpful! For anyone needing Es a
Hello Jeffrey!
Our pleasure—glad the savings helped out! We hope it makes a real difference for you, and we’re here for anyone who might need support with an ESA. Let us know if there’s anything else we can do.
It was good I'm satisfied with everything and pleased with everything
Hello Sherri!
We’re really glad to have you back and even happier to hear everything went well again. Thanks for trusting us once more—it truly means a lot. If you ever need support down the line, we’re always here to help.
Hi Kelly!
So glad to hear this was the right fit for you and your dog. We're happy we could help make it easy and straightforward. If you ever need anything else, we're here for you.
I am Confused about what I ordered And received. The registration card emailed to me said i couldn't save it to my Apple wallet. It also doesn't look official and I have No idea if I am Getting an official card hard copies, mailed, to me so I can Keep it in my actual wallet like the other ones. I son't Know what I purchased As I already Have my own doctor's note. The point of getting yours is to approve me. So now that I'm approved what am I getting? Confused
Hwllo Jacquelyn!
Thanks for reaching out—it’s totally okay to feel a bit unsure, and we’re here to help clear things up. If you've already been approved, you should be receiving the official ESA documentation, and depending on what you selected at checkout, physical items like a card or accessories may be mailed to you.
The digital card you received might not be compatible with Apple Wallet, but your official documents are what’s recognized for housing accommodations. If you’re still unsure about what was included in your purchase or what’s on the way, the best next step is to contact our support team at info@supportpets. Com. They can look into your specific order and make sure you get everything you need.
I Like it cause it is a reliable certificate accepted by airlines and land lords I have used and the reply is very fast,
Hi Maria!
That’s great to hear—thank you for sharing your experience. We’re really glad the certificate has been helpful for both travel and housing, and that our team was able to respond quickly. We're always here if you need anything else.
Everything that you guys talked about, seems to be perfect. Hope to maintain the same integrity throughout the process!
Hello Kitrell!
We really appreciate that, and it means a lot to hear your trust in us right from the start. We're committed to keeping that same integrity and support throughout the entire process. If you ever need anything or have questions along the way, we're here for you.
The team at this company are very special. They are kind, understanding, and compassionate. They are quick to respond to emails and tentative to your needs. Shout outs to Carl, CJ, and Jerrico 💞
I'm thankful that you allow to keep the box checked for needing the $35 help in getting this for Tank. My youngest son moved out at only 18 and O am here alone having anxiety, and then I lost my job, all in January and have limited income right now, but Tank has been so supportive to me emotionally while I'm going through these storms. I rescued him from out of the snow storms, and he rescued me by being my new companion. It was truly Devine intervention.
I can only afford the $8.99 so I apologize for not taking advantage of your other offers right now. So thank you.
I submitted my information and I actually received the ESA letter the next day! The overall experience was easy and user friendly!
Hi Delainey!
Thanks so much for sharing your experience—it’s great to hear how quickly everything came together for you. We're really glad the process was user-friendly and met your needs in your new state. Let us know if there's anything else we can help with moving forward.
It was east and smooth I felt like they moved very quick hoping my apartment complex approves of everything
Hello Aaliyah!
Glad to hear the process felt smooth and moved quickly for you—that’s exactly what we aim for. Fingers crossed your apartment gets back with good news soon. If you need anything in the meantime, we’re here to help.
Was able to get everything squared away within two days………………
Hello Anthony,
Thank you for sharing your experience—we’re so glad to hear everything was taken care of quickly for you!
It’s great to know we delivered on what was promised and helped you get everything in place for your dog to officially become your ESA. If you ever need support again, we’re always here to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Isaiah,
We love hearing that—thank you! We’re so happy we could help make things easier and more affordable for you. Your dog is clearly very loved, and we’re honored to be part of keeping you two together where it matters most.
If you ever need anything in the future, we’ve got your back!