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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Everyone was extremely helpful; the process was easy. I was not stressed out by the process. All my answers and concerns were answered.
Hi Estefanie!
Thank you for sharing your experience. We’re so glad the process felt easy and that you got the support you needed every step of the way. It means a lot that you chose us based on positive feedback, and we’re honored to help you and your pet on this journey. We’re always here if you need anything.
I had no problems. The application was easy to fill out. Questions were precise and to the point
Hello Debbie!
We’re so glad to hear everything went smoothly and that the application was easy for you to complete. It means a lot that you came to us through a recommendation from your vet. If you ever need anything else, we’re always here to help.
Chatting with Support Pets and giving them my information was simple, quick and to the point. They were very helpful and professional.
Hi Sharon!
Thank you for sharing your experience. It’s great to hear that the process was easy and that our customer service team took care of the billing issue without any hassle. Your puppies are family, and we’re happy to help make sure you’re always prepared when you need to show your ESA documentation. We’re here anytime you need us.
This experience has been great so far, no complaints or draw backs. Look forward to continuing services with support pets.
Hi Ravin!
Really glad to hear everything has been going smoothly for you. Having your companions by your side makes such a big difference, and we’re honored to help make that possible. We look forward to continuing to support you whenever you need us.
No fue nada complicado en sacar el ESA y fue muy rápido y para el día siguiente ya te dan la carta, me encantó!
Hola Lucia!
Qué alegría saber que tu experiencia fue rápida y sencilla. Nos encanta poder hacer este proceso fácil para quienes realmente lo necesitan. Si en el futuro necesitas algo más, aquí estaremos para ayudarte.
Hi Ayana!
Really happy to hear you had a good experience and that everything moved quickly for you. If you ever need anything else, we’re here to help.
Quickest reply and resolution from customer service that I've ever experienced.
Hi Melissa!
Thanks so much for sharing that—it means a lot to hear our team was able to support you quickly when time really mattered. We're glad the process was clear and that you got exactly what you needed without delay. We're always here if you need anything else.
Easy and fast. No issues overall. I will continue to use support pets
Hi Kylie!
That’s great to hear—thanks for the kind words and continued trust. We’re really glad everything went smoothly, and we’re always here if you need anything down the line.
The auto renewal feature needs some work. My auto renewal did not go through because I dod not receive the renewal questionaire.
Hi Kimberly!
Thank you for your thoughtful feedback—and for recommending us! We're really glad the initial process was smooth for you, but sorry to hear about the hiccup with the auto renewal. That definitely shouldn't have happened, and we appreciate you flagging it. Our support team would be happy to look into it and get things back on track for you. Just reach out to info@supportpets. Com and they'll make sure you're taken care of.
Thank you for your support. However you just have too many reminders and ads!
All I've received so far is the doctors letter. Are there any other documents? Still waiting on the Genius tag to arrive.
Hello Deanna,
Thanks so much for choosing us—we’re glad to have you on board! 🐾💙
If you've already received your doctor's letter, you're off to a great start. As for the Genius Tag or any additional items, it depends on the specific package you selected during checkout.
If you ordered accessories like a tag, vest, or certificate and haven’t received them yet, please email our support team at info@supportpets. Com with your order details so we can check on the status for you right away. We’re here to make sure you get everything you need!
Thank you for sharing that, Gary. We're so sorry to hear about Clair—she must have been a truly special companion. It’s beautiful that Misty is now by your side, and we’re honored to be part of this next chapter with you both.
Taking it one step at a time is exactly the right approach. If you ever need guidance or are interested in exploring Psychiatric Service Dog (PSD) training for Misty down the road, we're here to help make that journey smooth and supportive.
Wishing you and Misty many meaningful moments together ahead.
This was easy and fast. I got my ESA letter in a day and it was no problem at all
Hello Emeline,
We’re so glad to hear everything went smoothly for you! That’s exactly what we aim for—quick, simple, and stress-free.
Thanks for giving us a shot, and if you ever need anything else, we’re just a message away. Enjoy every moment with your ESA!
I had an issue with my order and customer service got it straightened out very quickly and it's already been credited back to my account.
Hello Lynda,
That’s great to hear—thanks so much for sharing! We’re happy our team was able to resolve the issue quickly and get everything taken care of. If you ever need anything else, we’re here to help!
At first I wondered what happened because I didn't get an e-mail confirming my order. I then reached out and got a response almost immediately with a very nice person addressing my issues. Thank you so much. I appreciate you all in what is done to being more connected to your pet.
I felt heard, and considered! This was the easiest process ever!
Hello Rocio,
We love hearing that—thank you! We're so glad you felt heard and supported throughout the process. That’s exactly the experience we strive to provide.
It means a lot that you trusted your own instincts and chose us. We’re honored to be part of your journey, and we're here for you anytime you need us.
It was quick & easier than I thought it would be. I'm just very grateful for this opportunity to keep my dog with me everywhere I go.
Hello Kaiulani,
We’re truly glad to hear that, and we’re thankful you chose us to help make it happen. It’s always our goal to make the process smooth and reassuring, especially when it means keeping you and your dog together.
If you ever have questions or need anything down the road, we’re here to support you.
This was easy and fast and overall a great experience with support pets. I am so grateful and it was such a big help! It made my move across states so much easier for me with how fast and easy the process was. I am grateful! Thank you support pets!
Hello Kylie,
That’s amazing to hear—thank you so much! We’re thrilled that we could help make your move smoother and less stressful. It means a lot to know the process made a real difference for you.
Wishing you and your companion all the best in your new chapter, and if you ever need anything, we’re here for you!
It was seamless, easy and a fantastic experience! Very affordable and I highly recommend using this service! The Support Pets team was prompt, fast and extremely helpful with my questions!
Hello James,
Thank you so much for the kind words! We’re glad to hear the process was smooth and that our team was able to help quickly with your address update. It’s great to know we could provide the experience you were hoping for—and we’re honored that a friend recommended us!
If you ever need anything else, we’re always here to help. Thanks again for being part of the Support Pets family
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chloe!
We’re so happy to hear the process was quick and easy for you. It’s even more special knowing you came to us through a recommendation from a friend. Thanks for trusting us—we’re always here if you need anything moving forward.