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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I had an excellent experience using this service. The process was smooth, professional, and incredibly efficient from start to finish.
What truly stood out to me was their responsiveness—when a correction was needed, it was handled promptly within 24 hours. That level of attention and follow-through is something I don't often experience with online services, and it made a lasting impression.
I'm genuinely grateful for their professionalism and support throughout the process. Highly recommend!
I am grateful for the paper work received and the attention to the matter of getting a ESA however, it is extremely frustrating on how much spam I have gotten. Can unsubscribe or report as spam as I was waiting on paper work. I has gotten several emails stating I had a message within the portal, however when I log in there was nothing to be found. That is my only complaint,
Kyle, thank you for sharing your experience and bringing this to our attention. We’re glad the paperwork and support were helpful and sincerely apologize for the confusion with the email notifications. We'll work on fixing that immediately to ensure you only receive important messages moving forward. Your feedback truly helps us improve, and we're here if you need any further assistance. Count on us
Renewing was very easy, and when I did not find the questionnaire to update my pets, I reached out via email to customer service and Cherry not only sent me the link to the questionnaire but emailed me my completed documents as well. That is going above and beyond. Thank you!
Thank you, Tatjana, for sharing your experience and highlighting Cherry’s exceptional support. We’re glad renewing was easy, and we appreciate your kind words as we continually strive to assist our customers effectively. If you ever need further assistance, please don’t hesitate to reach out.
I needed to update my ESA last minute and was worried I wouldn't get it in time but I got it in less than 24 hours from Support Pets! Super helpful, would definitely recommend!
Morgan, thank you for sharing your experience! We're glad we could help in a pinch and appreciate your recommendation. Looking forward to supporting you and your pet anytime you're in need.
I'm thankful for this website since I needed the world to know that not only she is a cat but that she makes me feel happy and safe
Thank you, Valentina, for sharing how loved and supported your cat make you feel, it means a lot that this space can be part of that happiness. We’re here whenever you need anything to keep your special bond healthy and joyful.
I previously got scammed from another website and was super scared to try this one after. I paid a great price and got the ESA letter the same day. They are incredible and so worth it. Thank you so so much.
Hi Alyssa, thank you for sharing your experience and trusting us after a difficult situation. We're so glad to hear the process was smooth and that you received yourESA letter quickly, thank you for your kind words! We're here whenever you need us.
Niobe, thank you for sharing your honest feedback. We’re sorry the ads felt overwhelming and will look closely at how to tailor our communication better to what matters most to you. Your experience is important, and we appreciate the chance to improve.
I wish you wouldn't have written a letter regarding my "stress" level explaining to my perspective landlord so it looks like I'm a stress case! It should have been confidential 🤐 since hippa is a requirement.
Dale, the ESA letter is written to support your housing accommodation request, which is why it includes relevant information about your need for an emotional support animal.
The documentation is handled as part of a confidential medical evaluation process, and it’s structured to meet housing-related requirements while only including what’s necessary for that purpose. If you’d like our team to take a closer look at your specific letter or discuss your concerns, they can review it directly with you.
Email: [email protected]
Live chat: www.supportpets.com
Reaching out through one channel helps us get things resolved more quickly for you.
The experience was simple, easy, and I felt heard wanting a emotional support pet as my mom, grandma, and grandpa; and Gigi all passed away within the same year so I'm excited and honored to have a best friend by my side to help emotionally!
Alisha, thank you for sharing your heartfelt experience. It means so much to know you felt truly heard, and we're honored to be part of your journey toward finding that special best friend by your side. We're here for you every step of the way.
Hola Jesús, muchas gracias por compartir tu experiencia y confiarnos el cuidado de tu mascota. Seguiremos esforzándonos para ofrecer siempre el apoyo que tú y tu compañero se merecen. ¡Esperamos seguir siendo parte de su bienestar!
I've been using support pets to keep my loved ones registered as emotional support animals all the way since Covid and they just make it super easy to get the care I need for my pets. And not a bad price at all for what you're getting. I bought the ESA vest all the way back in 2022 and it still fits my pup today in 2026.
Thank you, Killian, for your continued trust and support over the years. We're grateful to be part of your journey in caring for your pet and look forward to serving you even better in the future.
I can't seem to get into the portal. I never signed up or there's no option to create. It says my password isn't set when I do forgot my password. Another issue is it was supposed to be for my dog Legend and my cat Kali but it says Kali & Sophia. We don't have Sophia.
It sounds like there are a couple of things going on with your account, especially with accessing the portal and the pet details showing incorrectly.
If you haven’t been able to set a password, it may be best to have our team take a closer look at your account directly to get that sorted out. You can reach us at [email protected] or through live chat at www.supportpets.com
We recommend using just one contact method so your request can be handled smoothly.
For the pet name issue, our support team can also review and correct that for you once they access your account.
We appreciate you sharing why you chose Support Pets, and we’re here to help get everything working the way it should.
The whole process was very easy and I got a response within 24hrs! I had no issues when putting in any information and they sent me everything I needed for documentation.
Hi Nicole, thanks so much for sharing your positive experience! We're glad the process was smooth and that you received everything quickly, making things easy for you is always our goal.
You have and continue to barrage me with emails. I just needed the information on what I ordered. ESA Documents, digital i.d., and the gear. I have received everything from training, information on documents for service dog, psychiatric service dog, vet service, insurance. MANY emails are repeats. It becomes VERY confusing! As I said I just needed the information, documents, digital i.d. and gear that I ordered … if I need or want anything else I will go to the Support Pets website. Please stop barraging me with emails. Thank you.
Tamara, we hear what you’re saying, and we understand how receiving too many emails can become overwhelming and confusing.
Since this is related to your account and communications, our support team can review your email preferences and make the appropriate adjustments for you. Please reach out to them at [email protected] or through live chat at www.supportpets.com so they can take care of this directly.
Using one contact method will help them handle your request more quickly and make sure everything is set the way you need.
These folks really helped me out. Being a veteran, having my ESA dog with me when I go places and where I live is a great thing!
Thank you for sharing your experience, Jose. We're honored to support veterans like you and really appreciate knowing we’ve made a positive difference for you and your ESA dog. Please don't hesitate to reach out whenever you need us!
Great way to help veterans like myself obtain this status when the VA takes forever
My order was delayed. I had to reach out to find out why there was no update after 72 hours. I had to do the questionnaire twice.
Royce, delays and having to repeat part of the process aren’t the experience we aim to provide.
Since this involves your specific order, our support team will need to review what happened and get things back on track for you. Please reach out to them at [email protected] or through live chat at www.supportpets.com so they can look into your case directly.
To help avoid any further delays, it’s best to use just one contact method so your request can be handled as smoothly as possible.
I loved this and informed me with information didnt know the answer to and also answered questions that I didn't have in mind but was very useful
Thank you, Cynthia, for sharing your thoughtful experience. We're so glad the information we provided was helpful and offered insights even beyond your initial questions, it's nice to know we're supporting you well on your pet care journey. We're always here if you need any further guidance!
This was very fast and straight forward. Wonderful experience can't wait for my dog's best to come in the mail.
Thank you so much for sharing your experience, Lynnell! We’re glad the process was smooth and look forward to providing your dog with that next delivery. Please let us know if there’s anything we can do to make your future orders even better.
Very fast and very simple. I wish they told you it was $142 instead of the listed $99 but im not too mad. Would recommend to friends and family
Thanks for your feedback, Baylor! We're glad things were quick and simple for you, your honesty about the pricing helps us improve our clarity. We appreciate your recommendation and look forward to serving you and those you refer in the future!
I've been going through a really difficult time with depression and anxiety, and my dog has truly been a huge part of helping me cope. My doctor even recommended that I register her as an emotional support animal so I could have her with me in more places and better manage my anxiety.
I initially looked into a few options, but the prices were just too high for me. After doing some research, I came across this company and I'm so grateful I did. Not only was the process more affordable, but it also helped me avoid the extra pet fees my apartment community was charging.
Most importantly, having my dog by my side has made a real difference in my mental health. This has honestly been a lifesaver for me. Thank you so much!
Johnathan, thank you for sharing your story and good to hear the process was easy and affordable for you. It means a lot to know that having your dog as an emotional support animal really makes a positive impact on your well-being. Wishing you both all the best ahead.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ani, your kind words mean the world to us and truly brighten our day. We're delighted that our responsiveness and professionalism made a positive impact throughout your experience. Thank you for trusting us and sharing your recommendation, it’s customers like you who inspire us to keep providing our best!