On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Hello Kylah!
We’re so happy to hear that your puppy is now certified to provide you with emotional support. Thank you for choosing us to help with this important step. We’re here if you ever need anything else along the way.
Fast and easy to get my dog certified for ESP! I couldn't be any happier than I am now!
Hi Monica!
It’s wonderful to hear how happy you are with your experience. We’re so glad the process was fast and easy for you and that your dog is now officially there to support you whenever you need. Thank you for choosing us and trusting the recommendation you received.
Good easy to submit recommend to anyone needing papers for their pet
Hi there Deborah!
Glad to hear the process was easy for you. Thanks so much for recommending us—it really means a lot. We're always here if you or anyone you know needs support in the future.
It was a lot easier to get my letter than I thought it would be. Thank you!
Hi Bobbijo!
We’re so happy to hear the process was easier than you expected. Thank you for trusting us to help you get everything you needed. If you ever have any questions or need anything else, we’re here for you.
This is a wonderful service for people who depend on their furry friends for comfort and support.
Hello Charles!
Thank you for sharing your experience. We’re so glad we could help make it possible for your Golden Retriever to stay right by your side in your new home. Clear communication and quick support are what we strive for, and it’s great to hear that made a difference for you. We're always here if you need anything moving forward.
Was so easy to do and fast. I'm so thankful. They also have me psd recommendation and travel letter and i didn't even ask for it. So worth it
Hi Ioni!
We’re really glad to hear everything went so smoothly for you and that you got even more support than you expected. It’s great that your brother’s recommendation helped you find us. If you ever need anything else, we’re always here to help.
I am so happy at how easy and straightforward the process was. It didn't take much time and the response was much faster than expected.
Hi Stacy!
We’re so happy to hear the process felt simple and stress-free for you. It means a lot that you trusted us based on what you saw and read. Thanks for choosing Support Pets—we’re here anytime you need us.
I'm satisfied with my experience On getting my fur baby a ESA I am excited he can now travel with his momma
Hello Maria,
That’s wonderful to hear! We’re so happy everything went smoothly for you and your fur baby. 🐾
Wishing you both safe travels and lots of new adventures together — and remember, we’re always here if you need anything along the way!
Very happy with this service. Waiting on ESA Vest and tag to arrive soon. I did not get the discount as advertised and had to make multiple separate purchases. Other than that very helpful communication.
I can now walk around with my ESA dog thanks to the drs here! Especially working with you so quickly. Thank you!
Hello Hailey,
Thank you so much for sharing your experience! We’re thrilled to hear that everything went smoothly and that you and your ESA can now enjoy life together with more confidence and freedom.
We’re grateful you chose us and trusted the process — and we’re always here if you ever need anything in the future.
Very professional and quick process. Extremely satisfied. Would highly recommend.
Hello Bryan,
Thank you so much for your kind words! We're thrilled to hear that you had a smooth and professional experience with us.
Your recommendation truly means a lot, and we’re always here if you need anything in the future. Wishing you and your companion all the best!
Being able to conveniently have an experience where I can have my fur babies with me with no hassle. Whenever I have them around, it's always comforting and for a company like support pets it makes it very grateful to have assistance.
Hello Iyona,
Thank you for sharing such a wonderful message! We’re so happy to hear that having your fur babies by your side brings you comfort — that’s exactly what we’re here for.
We’re grateful you chose Support Pets and we’re honored to be part of your journey. If you ever need anything else, we’re always here to help!
I had a little trouble as I entered the wrong information on my application. It was resolved through several emails.
Hi Linda,
Thank you for sharing your experience! We're so glad we could help you get everything sorted out quickly without the need to restart the process.
Our goal is always to make things as easy and stress-free as possible. If you ever need any further assistance, we’re just a message away!
Quick and easy... thank you for making this accessible, much appreciated
Hello Devyn,
Thank you so much for your kind words! We’re glad to hear the process was quick and easy for you — that’s exactly what we aim for.
We’re always here if you need anything in the future. Thanks again for choosing Support Pets!
Support Pets has been super quick and convenient for me. I have a family member dealing with some severe health issues and this saved me having to find time to go in for the necessary documentation for my apartment.
Hi Haley,
Hank you so much for sharing your experience! We're really glad we could make the process quick and convenient for you during such a challenging time.
It means a lot that you trusted us, and we’re always here if you or your family ever need anything in the future. Wishing you all the best!
Great it was easy to work with my puppy 🐶 is really important to me
Hi Valera!
We love hearing that your experience was great and that your puppy is such an important part of your life. Thanks for choosing us to help make sure you can always have your little one by your side. We're here anytime you need support.
I received the documents for my pup the next day and was kept informed of what was happening. The instructions after receiving the documents were very precise and easy to understand.
Hi Stephanie!
It's great to hear everything went so smoothly for you and that the instructions were clear and helpful. We’re really happy you felt informed throughout the process. If you need anything else down the road, we’re always here to support you.
They just made everything easy. If I had any questions they would help and explain things to me.
Hello Virginia!
We’re really glad to hear the process felt easy and supportive for you. It’s important to have someone walk you through it when you're dealing with anxiety, depression, or PTSD, and we’re honored to be part of that journey with you. If you ever need anything else, we’re here to help.
Hi Chloe!
We’re so happy to hear the process was quick and easy for you. It’s even more special knowing you came to us through a recommendation from a friend. Thanks for trusting us—we’re always here if you need anything moving forward.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erika!
We’re so glad to hear everything went quickly and smoothly for you. It’s even better knowing you found us through a friend’s recommendation. Thanks for trusting us, and we’re here anytime you need support.