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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Quick and easy, helped put my mind at ease as my family is in the middle of moving. Thank you
Super easy and approved fast. Great experience and have recommended to others that have furry friends
Hello Amanda,
Our pleasure! It’s great to hear that we’re contributing to your success.
Super happy with how easy the whole process was but upset that I paid more for the same exact thing my boyfriend did and on top of it we were supposed to get a whole family bundle price yet I paid more. Tried to contact support but got no help. Otherwise happy with the site.
Hello Stefanie,
Thank you so much for your feedback and for trusting us through your boyfriend’s recommendation. 🐾💙 We're really happy to hear the process itself was easy for you, but we’re sorry to hear about the pricing confusion and that your support experience wasn’t what you expected. That’s definitely not the experience we want for any of our customers.
Please reach out to our support team again at [email protected] or through our website chat — mention this situation specifically and we’ll make sure someone looks into it carefully for you. We truly appreciate you being part of the Support Pets family and we’re here to make it right!
Hello Bobbi,
Our pleasure! We’re honored to support your goals and achievements.
Experience was fast and cheap. Legitimate paperwork. And handled more than what I needed. Definitely worth it
Hi Micheal,
Our pleasure! Knowing you’re pleased with our service keeps us inspired.
I didn't know that it was gonna cot me $386.00 and $107.00. There's no way to attach a picture of what it cost me. I can't work because I can't stand or sit to long because it makes me hurt.
Service was great and technical support answer my questions right away
Hi Stephen,
Our pleasure! We’re committed to maintaining the high standard you expect.
Needed to get my dog ESA status. Easy and fast. Highly recommend.
Hi there,
Our pleasure! Your satisfaction shows us that our work truly matters.
Wonderful service. They resolved my problem so quickly. I am very grateful
Hello David,
Our pleasure! We appreciate the opportunity to continue supporting you.
Wonderful and very time efficient I would definitely recommend to anyone looking to get their ASA quick
Hello Claire,
Our pleasure! It’s always a joy to see our service making an impact.
Love how Stressless the process is! Very quick response and I was approved for another lease with my Rottweiler!
Hi Natalya,
Our pleasure! We are dedicated to helping you stay on track and thrive.
Oh my God it was so awesome. It was super easy and I love you so much. I would recommend this to everybody. I know love you guys. Thank you so much!
The service is very engaging and walks client's through the ins and outs of the process. Bravo!
Hello Tim!
Thank you so much for the kind words. We’re really glad you felt supported and that the process was clear from start to finish. We’re always here if you need anything else along the way.
My cat Miles had stage 4 kidney disease and the Monday right after Easter I had to put him to sleep. I only had him for 11 months and it was the best. I miss him dearly. If you want me to send the kit back please let me know. Thank you
Hi Tania!
We’re so sorry for your loss. Miles was clearly such a special part of your life, and even though your time together was short, it’s clear it was filled with love. You don’t need to worry about sending anything back, but thank you for offering. If you ever need support or decide to welcome another companion into your life down the road, we’ll be here for you. Take care of yourself during this difficult time.
I have my papers on time, and i can go to anyplace with Luna. I'm so really happy I'm waiting for the vest and everything
Hi Jennifer!
We’re so happy to hear that you received your papers on time and that Luna can be by your side wherever you go. It’s great that everything is coming together for you. If you need anything while you wait for the vest and accessories, just let us know.
Super easy to do! And super fast! Got my docs in less than 24 hrs
Hi Erika!
We’re so glad to hear everything went quickly and smoothly for you. It’s even better knowing you found us through a friend’s recommendation. Thanks for trusting us, and we’re here anytime you need support.
Hello Kylah!
We’re so happy to hear that your puppy is now certified to provide you with emotional support. Thank you for choosing us to help with this important step. We’re here if you ever need anything else along the way.
Fast and easy to get my dog certified for ESP! I couldn't be any happier than I am now!
Hi Monica!
It’s wonderful to hear how happy you are with your experience. We’re so glad the process was fast and easy for you and that your dog is now officially there to support you whenever you need. Thank you for choosing us and trusting the recommendation you received.
Good easy to submit recommend to anyone needing papers for their pet
Hi there Deborah!
Glad to hear the process was easy for you. Thanks so much for recommending us—it really means a lot. We're always here if you or anyone you know needs support in the future.
It was a lot easier to get my letter than I thought it would be. Thank you!
Hi Bobbijo!
We’re so happy to hear the process was easier than you expected. Thank you for trusting us to help you get everything you needed. If you ever have any questions or need anything else, we’re here for you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Denise,
Our pleasure! We’re happy to be a part of your positive experience.