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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Support Pets has followed up with me every since I was initially approved a year ago and through this time as well and responsive to my emails about my questions and concerns. I hope this helps with Blossom & I being able to live under the same roof, unlike a year ago.
I've been a customer of support pets for 3years and it is the most convenient process one can ask for. I suffer from anxiety and higher stress level and support pets have helped me to get the best outcome without having to jump through hoops.
Hello Chneidie,
Our pleasure! It’s wonderful to hear that we are part of your success story.
"I never imagined it could be so fast. I'm very happy with the service for both me and my pet. Everything was done in less than 48 hours, thank you very much."
Hi Rosa,
Our pleasure! We are so proud to know that our service delivered the best experience.
Super fast and easy experience very helpful. Thank you so much for helping me bring my babies home
Hello Lenee,
Our pleasure! We are driven to keep meeting your expectations and beyond.
Good experience I guess. A little too heavy on sales pitch for other stuff
Hello Russell,
Our pleasure! It’s an honor to be part of your continued journey.
Registering my pet as an ESA was super easy through Support Pets! All I had to do was fill out a quick questionnaire to see if my pet would qualify to be an ESA and I received approval within 24 hrs.
Hello Chellsy,
Our pleasure! We appreciate being able to serve you and be part of your success.
Fast and easy. If I had to do it again I would. Although if I was shown the price before hand I might have waited a week. I wasn't sure how much it was.
Hello Katrina,
Our pleasure! It’s always rewarding to hear that we’re making a positive impact.
Easy process didn't have to wait long for my approval and no problems at all
Hello Vanessa,
Our pleasure! We’re proud to assist you and contribute to your ongoing success.
I happy to say the process was easy. The letters from the doctor we're professional and didn't invade my privacy. Iam disabled and coping with the stress is made easier with my cat. Worth the money 10 times over. Thanks
Hi Sonia,
Our pleasure! It’s wonderful to see our commitment reflected in your experience.
I had a great experience, thank you for being so quick and efficient!
Hello Maria,
Our pleasure! We’re dedicated to maintaining a service you can continue to trust.
Very easy and satisfying experience. Happy so far. I do have a customer service request pending
Hi George,
Our pleasure! We’re glad to play a role in helping you achieve the best with your ESA.
You should get a response from our support briefly.
Hello Daija,
Our pleasure! It’s fulfilling to know our efforts are making a genuine difference for you.
Friendly, easy to use website and informative! What an incredible resource for pet owners to use!
Hello Rebekah,
Our pleasure! We’re truly happy to hear that our service has supported your goals, and we look forward to continuing to assist you.
Hola obtuve mis documentos esa pero aún no recibo el certificado y su collar chaleco y otros accesorios
Hola Leonardo,
Nos alegra saber que ya recibiste tus documentos ESA. Para los accesorios como el certificado, el collar y el chaleco, por favor comunícate con nuestro equipo de soporte a través de [email protected] o mediante el chat en nuestro sitio web. Ellos te ayudarán a rastrear tu pedido y asegurarse de que recibas todo lo que falta. ¡Estamos aquí para ayudarte!
It was amazing. It was easy. My dog is well trained and follows me in the stores. I can't wait to receive the vest.
Hello Jaclyn,
That’s wonderful to hear! 🐾💙 We’re so happy everything went smoothly for you and Lily. It sounds like she’s an amazing companion! Your vest should be on its way soon — let us know if you need anything else in the meantime.
Easy and fast I haven't had a chance to do the paperwork yet but if it's as easy as ordering then perfect!
Hello Roger,
Thank you so much for your kind words! We’re excited for you to complete the paperwork — and yes, we’ve made it just as easy as the ordering process. We’re honored you chose us after your research, and we’re here if you need anything along the way!
Quick and easy, helped put my mind at ease as my family is in the middle of moving. Thank you
Hi Denise,
Our pleasure! We’re happy to be a part of your positive experience.
Super easy and approved fast. Great experience and have recommended to others that have furry friends
Hello Amanda,
Our pleasure! It’s great to hear that we’re contributing to your success.
Super happy with how easy the whole process was but upset that I paid more for the same exact thing my boyfriend did and on top of it we were supposed to get a whole family bundle price yet I paid more. Tried to contact support but got no help. Otherwise happy with the site.
Hello Stefanie,
Thank you so much for your feedback and for trusting us through your boyfriend’s recommendation. 🐾💙 We're really happy to hear the process itself was easy for you, but we’re sorry to hear about the pricing confusion and that your support experience wasn’t what you expected. That’s definitely not the experience we want for any of our customers.
Please reach out to our support team again at [email protected] or through our website chat — mention this situation specifically and we’ll make sure someone looks into it carefully for you. We truly appreciate you being part of the Support Pets family and we’re here to make it right!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aneatra,
Our pleasure! We take pride in being a service you can always rely on.