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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I had a great experience using this site for assistance I definitely recommend.
It was great experience no issues or problems. Been using it for 3 years now I think.
Hi Amy!
Thank you for your continued trust over the years! We're so glad you've had a smooth experience and that we've been able to support you and your dog. We're always here if you need anything.
This was super fast & efficient! I can now live comfortably in my apartment with my pets.
Hi Myneik!
You're very welcome! We're so glad the process was quick and helped you feel more at ease in your home with your pets. We're here if you ever need anything else!
I love support pets they are very affordable and supportive I would highly recommend them
Hello Robert!
Thank you so much for your kind words and recommendation! We're happy to hear that you had a great experience and found the service both supportive and affordable. We're here anytime you need us.
You made the experience of getting my pets licensed to be my ESA very smooth and easy
Hi Tara!
Thank you for your kind words! We're so glad the process was smooth and helpful for you. We're here anytime you need support for you and your pets.
Very easy to use the online system, staff gets in contact constantly keeping you updated, i had my verifaication and papers in 2 days. I would deffinetly recomend
I have 2 ESA's and all the options are for single item orders and no way for you to make changes. Fix it. Also there should be a way to keep inquiries together for the same account.
Hello Tricia!
Thank you for your honest feedback. We're glad to hear you appreciate the ease of service, and we truly value your suggestions. We understand how important it is to streamline the process—especially when managing multiple ESAs—and we’ll pass your comments along to our team for review. If there’s anything unresolved, please feel free to reach out to info@supportpets. Com so we can assist you directly.
This made my experience quick & easy & helped me get my pup in my apartment quicker.
Hi there Jeremy!
Thank you for your feedback! We're so glad the process helped you move forward quickly and get your pup settled in with you. We're always here if you need anything else!
I love how fast the turnaround time is to get your paperwork. My fur baby simba is now an ESA.
Hello Tara!
Thank you so much for sharing your experience. We're so glad to hear that Simba is now officially your ESA and that the process was quick for you. It means a lot that your mother recommended us, and we’re honored to support you on your journey. We're here anytime you need us.
The process was fast! I'm just waiting for the deluxe charge that don't want to be removed and refunded.
Hi Elizabeth!
Thank you for your feedback, and we’re glad the initial process was fast. We're sorry to hear you're having trouble with the deluxe charge and that your chat experience wasn’t helpful. Please reach out to our support team at info@supportpets. Com with your order details, and they'll make sure to look into it and help resolve the issue as quickly as possible.
Fast, and efficient! Love apple Wallet option so that I will have access at all times to docs.
Hello April!
Thank you for your feedback! We're so glad you found the process fast and efficient, and that the Apple Wallet option has been helpful for keeping your documents accessible. We appreciate your property manager's recommendation and are here for you anytime you need support.
I was just browsing on line and came across advertisement and just decided to try it and was pleasantly surprised at the professional way things were done.
Hello Michael!
Thank you for sharing your experience! We're so glad you gave us a try and that everything was handled professionally. It’s great to know the process met your expectations—we’re here anytime you need support.
I had two charges from you guys. One was $107,99 and one was $179. I know one was for the ESA docs but what was the second charge for? Thanks.
Hi Gary!
Thank you for reaching out, and we're glad you chose us to support your healing journey. For help reviewing your charges, please contact our support team at info@supportpets. Com with your order details. They’ll be happy to look into it and provide a clear breakdown of each charge. We're here to make sure everything is clear and taken care of.
Very easy questions to answer, Very quick response time. Able to contact customer service If needed
Hello Robin!
Thank you for the kind words! We're so glad the process was smooth and that you felt supported throughout. We’re always here if you need anything in the future.
This was an easy process of entering information and then received the confirmation and documents quickly
Hello Lara,
Thank you so much for sharing your experience!
We’re thrilled to hear the process was smooth and quick for you. That’s exactly what we aim for—making it easy, stress-free, and reliable for people who truly benefit from the support of their animals.
It means a lot that you took the time to explore the info, trust our team of licensed doctors, and even check out the accessories like the harness. If you ever need anything else, we're always here to help!
Wishing you and your furry companion all the best!
Great experience quick & easy, wonderful feedback and understanding doctors on staff, love this team
Hello Shayla,
Thank you so much for the kind words!
We’re so happy to hear you had a great experience and felt supported by our team—it truly means the world to us. Our doctors work hard to make sure each case is handled with care and understanding, and it’s awesome to know that came through for you.
And a big shoutout to our amazing community—so glad the recommendation led you to us! If you ever need anything, we’re always here for you and your ESA.
Thank you for being fast and making this process easy. I tend to get overwhelmed with things, but your process made everything easy and possible.
Hello Nancy,
Thank you so much for your thoughtful words! 💙🐾
We’re incredibly glad to hear that our process helped ease your stress—making things simple and accessible is exactly what we strive for. It means a lot to know we were able to support you in a way that felt manageable and welcoming.
And we're so happy the friendly vibe and affordable pricing caught your eye! If you ever need anything else, just know we're always here for you and your ESA. You’ve got a team behind you!
Fast convenient and they really care about your pet and your well-being.
Hi Justice,
Thank you so much for sharing your story—it truly touched our hearts.
We’re incredibly grateful that we could be there for you during such a difficult time. Your words remind us exactly why we do what we do: to help people stay connected to the animals that bring them comfort, healing, and unconditional love—especially when life gets tough.
We’re so glad your sweet pup is now officially approved as your ESA and can stay right by your side where they belong. You’re not alone—and we’re always here for you, every step of the way. Sending you and your fur baby all our love.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicole!
Thank you for your kind words! We're so glad you had a great experience and found the process easy and helpful. We truly appreciate your recommendation and are here anytime you need support.