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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The process was fast! I'm just waiting for the deluxe charge that don't want to be removed and refunded.
Fast, and efficient! Love apple Wallet option so that I will have access at all times to docs.
Hello April!
Thank you for your feedback! We're so glad you found the process fast and efficient, and that the Apple Wallet option has been helpful for keeping your documents accessible. We appreciate your property manager's recommendation and are here for you anytime you need support.
I was just browsing on line and came across advertisement and just decided to try it and was pleasantly surprised at the professional way things were done.
Hello Michael!
Thank you for sharing your experience! We're so glad you gave us a try and that everything was handled professionally. It’s great to know the process met your expectations—we’re here anytime you need support.
I had two charges from you guys. One was $107,99 and one was $179. I know one was for the ESA docs but what was the second charge for? Thanks.
Hi Gary!
Thank you for reaching out, and we're glad you chose us to support your healing journey. For help reviewing your charges, please contact our support team at info@supportpets. Com with your order details. They’ll be happy to look into it and provide a clear breakdown of each charge. We're here to make sure everything is clear and taken care of.
Very easy questions to answer, Very quick response time. Able to contact customer service If needed
Hello Robin!
Thank you for the kind words! We're so glad the process was smooth and that you felt supported throughout. We’re always here if you need anything in the future.
This was an easy process of entering information and then received the confirmation and documents quickly
Hello Lara,
Thank you so much for sharing your experience!
We’re thrilled to hear the process was smooth and quick for you. That’s exactly what we aim for—making it easy, stress-free, and reliable for people who truly benefit from the support of their animals.
It means a lot that you took the time to explore the info, trust our team of licensed doctors, and even check out the accessories like the harness. If you ever need anything else, we're always here to help!
Wishing you and your furry companion all the best!
Great experience quick & easy, wonderful feedback and understanding doctors on staff, love this team
Hello Shayla,
Thank you so much for the kind words!
We’re so happy to hear you had a great experience and felt supported by our team—it truly means the world to us. Our doctors work hard to make sure each case is handled with care and understanding, and it’s awesome to know that came through for you.
And a big shoutout to our amazing community—so glad the recommendation led you to us! If you ever need anything, we’re always here for you and your ESA.
Thank you for being fast and making this process easy. I tend to get overwhelmed with things, but your process made everything easy and possible.
Hello Nancy,
Thank you so much for your thoughtful words! 💙🐾
We’re incredibly glad to hear that our process helped ease your stress—making things simple and accessible is exactly what we strive for. It means a lot to know we were able to support you in a way that felt manageable and welcoming.
And we're so happy the friendly vibe and affordable pricing caught your eye! If you ever need anything else, just know we're always here for you and your ESA. You’ve got a team behind you!
Fast convenient and they really care about your pet and your well-being.
Hi Justice,
Thank you so much for sharing your story—it truly touched our hearts.
We’re incredibly grateful that we could be there for you during such a difficult time. Your words remind us exactly why we do what we do: to help people stay connected to the animals that bring them comfort, healing, and unconditional love—especially when life gets tough.
We’re so glad your sweet pup is now officially approved as your ESA and can stay right by your side where they belong. You’re not alone—and we’re always here for you, every step of the way. Sending you and your fur baby all our love.
I had exceptional service and was well- informed of everything that was being done step by step. I am very pleased with with how they followed up and recommended other steps I should follow. Thank you
Hi Jackie,
Thank you so much for the wonderful feedback! 🐾💙
We're thrilled to hear that you had another great experience with us and felt well-informed every step of the way. Our team works hard to make the process smooth and supportive, so it means a lot to know that stood out to you.
It’s also incredibly special to have you return to us after past positive experiences—thank you for putting your trust in us again. We're always here for you and your furry companion whenever you need us!
Quick, easy and affordable; I found the online order service EC and they were able to follow me through the whole process step-by-step
Hello Lucrecia,
Thank you so much for sharing your experience! 💙🐾
We’re so glad we could be there for you when you needed support the most. It’s awesome to hear that the process felt quick, easy, and affordable—and that our team was with you every step of the way.
A big thank-you to your friend for the referral too! We’re always here for you and your ESA whenever you need us.
The process was quick and easy. Now I can take my puppy with me everywhere.
Hello Anamarie,
Thank you so much for the love! 🐶💙
We're so glad to hear the process was quick and easy for you—that’s exactly what we aim for. It’s amazing to know your pup can now be right by your side where they belong!
And yes, we totally get it—not everyone feels comfortable or has easy access to their doctor for this kind of support. That’s why we’re here—to make it simple, fast, and stress-free. If you ever need anything else, we’ve got your back!
Smooth and easy process. Didn't take long at all. Very satisfied.
Hello Keldrick!
Thank you for your feedback! We're glad to hear the process was smooth and quick for you. We appreciate the referral and are here for you anytime you need support.
Initially I was worried this would be a rigorous process or if it would even work out at all, however, with Support Pets they made it an easy and enjoyable experience. I was taken through a questionnaire and provided information about my pet, the next day I had my documents signed by a medical professional and I was able to submit them to my apartment complex. I even got a 50% off text making this whole experience that much more desirable! Would highly recommend to anyone who's looking to get their dog esa certified.
Hi Lauren!
Thank you so much for sharing your experience! We’re thrilled to hear the process was smooth and reassuring for you. It's great that you were able to submit your documents quickly and take advantage of a discount too. We truly appreciate your recommendation and are here whenever you or your pup need support!
The process was very easy and quick. Documents came fast. Hoping the renewal process is just as easy.
Hello Debra!
Thank you for your feedback! We're glad the process was quick and smooth for you. When it's time for renewal, we aim to make that just as easy and hassle-free. We're here if you need any help along the way!
Hi Allan!
That's wonderful to hear! We're so glad your ESA documentation helped make it possible to have your companion with you in your apartment. We're here for you anytime you need support.
Easiest process ever, incredibly responsive team. Received the approval letter within 24 hours and they sent multiple emails to ensure I received them.
Hi there Saylor!
Thank you for your feedback! We're so glad the process was smooth and that our team was able to assist quickly—especially with adding your second pet. We're always here if you need anything else!
I have not received Sally's vest, leash, or genius tag. I need help with this. Signing into or creating an account was also murky.
Hi Amanda!
Thank you for reaching out, and we're sorry to hear you're having trouble with your order. For help with your missing items and any account issues, please contact our support team at info@supportpets. Com with your order details. They’ll be happy to assist you and make sure everything gets resolved. We're here to help every step of the way.
I've have been using Support Pets for years. I have never had any issues that could not be resolved thanks to their Customer Support
Team. I highly recommend them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elizabeth!
Thank you for your feedback, and we’re glad the initial process was fast. We're sorry to hear you're having trouble with the deluxe charge and that your chat experience wasn’t helpful. Please reach out to our support team at info@supportpets. Com with your order details, and they'll make sure to look into it and help resolve the issue as quickly as possible.