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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I really needed this mostly for public spaces and it was easy to accomplish. They ask great questions not intrusive ones. All I can say is TY TY TY!
I like all the questions so you get all my info.
Followed link to renew my ESA pet and overcharged me. My renewal was for $89.99 pets support charged me $132.00.
I emailed them and have not resolved the issue.
Hi Kim,
Support Pets reviews billing concerns directly through our support team so they can look at the specific order details and resolve any discrepancies. If youโve already reached out by email, the next step is to continue the conversation with support so they can review the charge tied to your renewal and follow up appropriately. You can also reach them through live chat on https://www.supportpets.com
to ensure itโs addressed.
I have always been extremely satisfied with Support Pets for their ability to certify and re certify my support dog Bonnie Lee. I couldn't imagine my life without her. Prices are affordable, applications are processed quickly and accurately and documentation is easily accessible. Customer service is outstanding
Thank you, Nadine, for sharing your thoughts and trusting us with Bonnie Leeโs certification process. We are delighted to hear our service continues to meet expectations and appreciate your kind words about customer support. Please know weโre here whenever you need us.
When you going through things like emotional mental or anything a pet is your best friend to have I have a puppy he is so sweet cuddling soft he's my comfort baby
Erica, thank you for sharing how your puppy brings you comfortโand we couldnโt agree more about the special bond you have. Weโre here to support both you and your sweet companion whenever you need, so donโt hesitate to reach out anytime.
I'm getting frustrated because you guys have called me after I've already talked to your representative. I gave them the address: 7063 N. Pinnacle pass court, Prescott Valley, AZ ******* because they told me that they had the wrong address. Please send me my product!
Anita Fry
Thank you, Anita, for your patience and for sharing your concerns with us. We're actively working to ensure your product reaches you promptly at the correct address and appreciate the opportunity to make this right. Please donโt hesitate to reach out directly if thereโs anything else we can do to assist.
Quick, easy and stress-free. A huge weight was lifted off my shoulders, I'm so grateful for having a good team to work with through the whole process.
Thank you all again.
D. K.
David, thank you for sharing your kind wordsโ we're truly grateful to have had the chance to support you and make things a little easier during this time. It means a lot to know that our team could provide quick and stress-free assistance. Sustained gratitude toward you for placing your trust in us.
I located the website on line after a Google search. There was a question and answer that was easy to follow and fill out. I sent it in and I received approval with 24 hours. I made my payment and I received my documentation for my dog within 48 hours. The entire process was very simple. I am 79 years old and I greatly appreciated how easy it was to understand what needed to be done. In addition, the company followed up with me by email to make sure I received the necessary paperwork and to see if I had any questions or concerns. It was a pleasure to deal with this company. I am confident that I will not have any issues bringing my dog when my wife and I downsize from our home to an apartment. He is a great emotional support, not only to me but to my wife as well. I would recommend Support Pets to anyone who relies on a pet for emotional support like I do.
Hi Jerry, thank you so much for sharing your experience and for recommending us. We're really glad the process was easy and that your support dog brings comfort to you and your wifeโwishing you both all the best as you start this new chapter together. If you ever have questions, weโre just an email away!
Muy rรกpido el avance de los documentos de mi mascota muy contento y complacido con todo el equipo de trabajo
Alejandro, thank you for sharing your compliments regarding our team's support. Weโre glad to hear the process was smooth and look forward to continuing to provide timely and attentive care for your petโs needs. Please donโt hesitate to reach out if thereโs anything else we can assist with in the future.
This is by far the best decision I could've made going with SUPPORT PETS for help. I needed to get this service in a quick no hassle way. The quiz was simple as was the site I used. They helped me get my ESA papers for my babe. The whole process was done and I received the paperwork back in less than 36 hrs. I'm not saying everyone can be processed that fast. I'm saying it's my personal experience.If you are looking to get ESA papers I suggest you use Support Pets. ๐๐๐๐
Thank you, Adlonia, for sharing your positive experience and kind words. We truly appreciate your feedback and are glad we could assist you promptly. We look forward to supporting you and your cherished companion in the future!
One link was broken and some of the buttons barely worked. I tried to order two tags, but idk if I ended up ordering 2, 4, 6, 8, or none. There was no page where I could see what I'd ordered before paying for it.
Thank you, Annie, for sharing your honest feedback โ we truly appreciate it. We're sorry to hear you had difficulty with our site and are actively working to improve the ordering experience to ensure greater clarity and ease for our customers. Your insights help us make meaningful improvements that better serve pet lovers all around.
This has saved me for two years now with having my dog and just making my life easier everywhere I go I love it and thank you so much for everything.
Hi Caitlin, thank you so much for sharing your experienceโweโre really glad to hear that using our service has made caring for your dog easier for you over these past couple of years. Your kind words truly mean a lot to us! We're here anytime you need assistance.
I am so happy with the ease and quickness of the response and the team to get my documents to me and time so they don't expire. This will be the second year and my apartment complex has not given me a hard time except my documentation. And I'm able to have my Baby with me, and not have to pay more. Thank you so much for the support.
Thank you so much for sharing your experience, Patriciaโitโs wonderful to hear our team was able to make the process easy and timely for you and your Baby. Weโre brightening more moments like this ahead and are always here to support you in any way needed.
Wonderful knowing my fur baby is safe with me the process and the experience with this Company has been amazing.
I was referred to Support Pets by a friend who has also used the service. I was delighted by how smoothly the whole thing unfolded!
Hi David,
Thank you for the referral and the great feedback. Weโre glad everything went smoothly and that your friendโs recommendation led you to a positive experience with us.
So helpful and comforting knowing that there's people out here that have my back. Making me feel less stressed about my ESA dog. Help is always right there ans easy to access!
Hi Samica,
We really appreciate you sharing that. Weโre glad the process helped you feel supported and less stressed, and that help felt easy to access when you needed it.
I have my dogs decertified every year. Tequila and Skyye are both a comfort for me and for the people that they both visit I hospitals, nursing homes and hospices. The girls go with me almost every where. They help keep me calm & composed, especially in crowds.
Hi Ruth,
Thanks for sharing your experience. If you ever need to renew your ESA letter to keep your documentation current, you can do that here: https://www.supportpets.com/choose-your-esa-renewal-package/
The process and website are easy to follow and thorough.
The process of applying for and completing the process is top notch. This is a renewal. Our initial involvement with Support Pets was equally satisfying. Thank you for providing this service.
Hi William,
We appreciate the thoughtful review. Weโre glad your renewal went smoothly and that your experience has been consistently satisfying from the start.
I felt stress free and relaxed about the process and have comfort knowing can keep my ESA pet with me because of it.
Thank you
Hi Melinda,
Weโre so glad the process felt calm and easy for you, and that you feel more at peace moving forward with your ESA. Thank you for trusting Support Pets.
This was a quick and painless route to get my dog ESA certified! Only took a day and a half to get my results and the website was super informative and easy to use!
Hi Bridgette,
We love hearing that โ thank you for the 10/10 and for trusting your friendโs recommendation. Weโre glad everything was quick and smooth for you.
It was truly a pleasure to work with support for pets and no loner than 2 hours I Received my paperwork. I'm proud to have chosen you all
Hi Jazmine,
Thatโs wonderful to hear โ weโre glad everything moved fast and that you felt supported the whole way through. Thank you for choosing Support Pets.
Emails kept us informed of every step. It was easy and convenient! Documents were delivered as promised. Nice to have the PDF files for repeat printing! I would recommend this program!
Hi Rhonda,
Thank you for the recommendation โ weโre glad the process felt easy and that the PDFs have been convenient. We also appreciate you letting us know about the city issue, and weโre happy it was handled quickly.
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- SmartCustomerโs sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Kelli, for sharing your experience! We're glad the process felt easy and่ๆ and that our team communicated well with you. We look forward to continuing to serve you and your needs.