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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I have greatly appreciated having these documents as I travel and go to certain grocery stores. Having Abby Lou at my side makes this an easier task for me. And without her by my side I get very distressed and can forget why I am there and with her being able to travel with me I feel safe in going places that I would not travel by myself.
I am thankful. I was under the impression that I would get my dogs names on each certification.
Wishful thinking 🤔.
Still thank you
Hi Kevin,
Thanks for sharing that with us. If you ever need help understanding what’s included in your documentation, we’re happy to help clarify.
Visiting family for the holidays, wanted to take my puppy into stores instead of leaving her in the car or at home. This made getting the letter quick and easy
Hi Nia,
We’re glad we could help make the process quick and convenient for you. Thanks for choosing Support Pets.
I was charged an extra $142 without knowing what else I was applying for. I thought I wad just getting thr letter and got charged extra.
Hi Latanya,
If you’d like to review our pricing and what’s included, you can view our current pricing here: https://www.supportpets.com/prices.
If you feel like there was something wrong, please reach our customer support at [email protected].
I had no problem with this until I got to the Genius tag information. I will be calling support on that as I'm sure it is something quite simple.
Hi Debra,
We’re glad the overall process felt easy. For the Genius tag information, it should be a quick fix — if you tell us what you’re seeing, we can point you in the right direction.
I wish I knew why it was supposed to be $99 + the documents cost of $35 i think it was. I was charged $135 instead of the $99 which is frustrating.
Hi Jamie,
If you’d like to review our current pricing and what’s included, you can find it here: https://www.supportpets.com/prices
I am getting ready to move over 1,000 miles away. Just me and my dog…my kids are staying here and not going with me. Without Luna I would be totally lost. I had no idea I could get this so fast. She will definitely be an HUGE emotional support for me. There have been lots of tears already and stress…. Luna makes it more manageable.
Jill, thank you for sharing such a heartfelt message. It truly means a lot to know we could help Luna be there for you during such a challenging move. Wishing you both strength and many calm moments ahead.
I placed an order and nothing received yet. No communication and I was told it would cost $99.00 and was billed for significantly more than that. Disappointing that you don't get all the facts.
Hi Nancy,
Our ESA letters are delivered by email within 24–48 hours, and physical items (if included) typically arrive within 2–3 weeks. Please check your spam/junk folder in case the email was filtered. For your order status and billing concerns, our team can look up your account directly at [email protected]
or via live chat at www.supportpets.com
I recently registered my dog as an emotional support animal due to my depression and past life traumas. I can say the experience was simple and fast, to anyone who always needs their furry campanion anywhere visit supports pets. Better yet you can avoid move in cost for pet fees and add a second pet for free. Thank you support pets!
Sheldon, thank you for sharing your experience and for trusting us with such an important step. We're glad to hear the process was easy and timely for you, and we look forward to supporting you and your furry companions in the future.
I have a new adopted friend that lives w/me in an apartment. I needed Support to keep her w/me without excessive apartment fees.
Thank you, Kathy, for sharing your experience. We're glad to support you in finding solutions that help your new companion feel at home without added stress. Please feel free to reach out anytime for further assistance!
Hi Terry,
Thanks for your review! Just a quick note — Emotional Support Animals aren’t service animals and don’t have guaranteed public-access rights, so whether pets are allowed in places depends on each establishment’s policy. We’re glad you had a good experience with Support Pets.
I appreciate how fast and easy it was to make Dobby my ESA for the second year, he really is a great companion and my best friend and he knows how to make me feel happy when I'm sad
Amanda, it’s wonderful to hear that renewing Dobby’s ESA status was such a smooth experience and to know how much he means to you. We’re grateful for your kind words and to be part of the journey keeping happy companions close. Thank you for sharing your experience!
I did not get my dog gear, and there was a delay in getting the documents. I received my documents, but not the gear. Must do better, but thank you anyway for sending my document.
Hi Carla, thank you for sharing your experience with us. We sincerely apologize for the delay and missing items, and we appreciate your feedback as it helps us improve. Please don’t hesitate to reach out directly so we can make this right for you and your pet.
Throughout the whole process, it was quick and simple to keep my dog taken care of, the only thing I'd recommend to change is tracking on orders, I've been fighting my landlord on this and still may end up getting evicted due to no tags received when they said delivered.
Hi David, thank you for sharing your first experience with us. We’re glad the process was quick and simple for you, and we’re really sorry to hear about the added frustration with order tracking and delivery. Your feedback is helpful, and we truly want to make things smoother – please reach out if you need any assistance resolving this.
The website was very helpful and gave me a sense of peace during a very stressful time. I suffer from seasonal depression so having my fur babies certified as emotional support animals is going to be a huge help this winter
Hi Samantha,
Thank you for sharing this. We’re really glad the site helped bring you some peace during a stressful time, and we’re happy your pets are able to support you through the season.
It was very quick and very direct and very expedited and professional, I am not complaining about the service, the price was $108 in total, with the financial assistance, which is a lot, but at the end of the day I get to live with my companion, thank you
Hi Joshua,
We appreciate your honest feedback and we’re glad the process was quick, direct, and professional. Thanks for trusting Support Pets for your ESA documentation.
I was in a car accident that messed up my spine. Now I have severe pain that causes me to get very depressed and when I do my body locks up and I need help. During an episode I need to stay focused. Mystic knows how to keep me focused.
Hello Elwood,
Thank you for sharing your story. We’re glad Mystic provides you with meaningful support and that the process helped you move forward.
My dog has been sick a wonderful dog & im currently taking a course to have her as a psychiatric service dog this is great for anyone who deals with mental illnesses.
Thank you so much, Tamika, for sharing your journey and encouraging story. We're honored to support both you and your wonderful dog as you pursue this meaningful work together along the way. It is a pleasure to serve
I was able to get both of my cats registered with very little issue. The service was quick, straightforward, and largely not complicated in the slightest. They did not keep me waiting long to get an answer and frequently updated me with the information I needed.
Thank you so much, Benjamin, for sharing your positive experience! We’re happy to hear registering your cats was smooth and that our team kept you in the loop every step of the way.
You can count on us
I enjoyed how easy it was to get my ESA documents. My only complaint is that my actual diagnosis are not mentioned in the letter. And I have Panic Disorder and PTSD, so I do actually need an ESA. And eventually a Service dog.
Thank you for sharing your experience, Janie. We're glad the process was quick and easy, and we understand how important it is for your letter to fully reflect your needs. We'll take your feedback to heart and continue working to better support pets and owners every step of the way.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi DeAnne,
Thank you for sharing that — Abby Lou sounds like such an important source of comfort for you, and we’re honored to be part of supporting that bond.