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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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So far so good everything was on time. I hope the apartment accepts it.
Every question they answered it for me without any hesitation.
Hello Lakeasha,
Thank you so much for the kind feedback! 💙 We're really glad we could help answer all your questions and make things easier for you. Living in an apartment can come with a lot of ESA-related questions, so it's great you took this step to be informed and prepared.
We're always here if you need anything else! 😊
Very quick and easy to register. I cant wait to take her with me everywhere
I did have to call a couple of times to get my documents after making the payment, but I finally got them
Hello Norma,
Thanks so much for sharing your experience! 💙 We’re glad to hear you received your documents, even if it took a couple of follow-ups—we truly appreciate your patience. 🐾
If you ever need anything in the future, feel free to reach out. We're here for you!
I was able to get approval quickly and it was very easy to navigate.
Hello Maria!
Thank you for your feedback. We're glad the process was quick and easy for you. Let us know if you need anything else—we're always here to help.
When I started the process, I was under the impression that this was to be $99, but I was charge $142.99 which i don't understand but I need this so I didn't complain til now. Other than that everything else was easy to use and nice.
Hi Shianna!
Thanks for your feedback. We're glad to hear the process was easy to use. Pricing can vary depending on the package selected during checkout, but we’re happy to review it with you. Please reach out to [email protected] with your order details, and we’ll take a closer look. We're here to help.
Submitted esa request at night and by the next afternoon it was approved and i received my documents.
Hello Haley!
Thank you for sharing your experience. We're glad the process was quick and smooth for you. It's great to hear you found us through family, and we're here if you need anything else.
Hi there Triola!
Thank you for your feedback. We're glad to hear everything arrived right when you needed it. Let us know if there's anything else we can help with.
Very fast,easy and professional.I will definitely recommend it to my friends and family
Hi there James!
Thank you for the kind words. We're happy to hear the process was fast, easy, and professional for you. We truly appreciate your support and recommendation. Let us know if we can help with anything else.
My boyfriend and I are moving to a new apartment in a month and we needed our cat to be an ESA, I signed up late at night one night and received the documents via email the next day, sent them to our property manager and signed our lease!
Hello Miranda!
Thanks for sharing your experience. We're so glad everything went smoothly and that you received your documents in time for your lease. Wishing you and your cat a great start in your new apartment. Let us know if you need anything else along the way.
I had an issue with the price I paid and asked for help but haven't received it yet.
Hi Hoda!
Thanks for your feedback. We're sorry to hear about the issue and any delay in support. Please reach out to us at [email protected] with your order details, and we'll make sure it gets resolved. We appreciate you choosing us and are here to help.
The process was super simple and extremely fast! Emails come almost instantly with requests and documents!
Hello Brock!
Thank you for sharing your experience. We're so glad to hear the process was quick and easy for you, especially on mobile. We appreciate you giving us a try through Instagram and are here if you ever need anything else.
Easy to use, great service, and it alleviated stress for me!
Hi there Charlotte!
We’re so glad to hear that the process helped ease your stress and that everything was easy to use! Thank you for choosing us—if you ever need anything, we’re here to support you!
Quick, easy, great customer service! I would highly recommend to anyone looking to make their pet a service animal!
Hi KayLynn!
Thank you! We’re so glad the process was smooth and that our team could support you. We appreciate the recommendation—if you ever have questions or need anything, we’re here to help!
This is my second year. I am so grateful for Support Pets. The ease, the speed and the cost of renewing is what makes them awesome.
Thank you!
Hello Wendi!
Thank you so much for coming back for a second year! We're thrilled to hear that the process continues to be easy and affordable for you. We truly appreciate your trust and are always here if you need anything!
Really enjoyed how fast the service was. I had my ESA letter within 48 hours of clicking on the website. Two things I did not like is how long of a video I had to watch before I could get access to my letter and the fact that my letter says my disability. I personally do not believe the person I am renting from should know why.
Hi Austin!
Thank you for your feedback—we’re really glad the process was quick and that you received your ESA letter in time. We also appreciate you sharing your concerns. We understand the importance of privacy, and we’re continuously working to improve both the experience and how information is presented in the documentation. If you have any questions or would like to request edits to your letter, feel free to reach out to our support team—we’re here to help!
I have used this for a couple of years now. Always quick and easy and I receive the documentation needed for my pets. As someone with extreme anxiety they make the process so smooth and easy. Highly recommend.
Hi Sean!
We're so glad to hear that your renewal process was smooth and easy! Thanks for sharing your experience—if you ever need anything else, we're always here to help!
They confused my account with my moms account
They don give you the bare after more than 48 hrs
Hello Mytzey!
We're really sorry to hear about the confusion and delay—that’s not the experience we aim to provide. Please reach out to our support team at [email protected] so we can take a closer look and make sure your account is corrected and you receive everything you need. We appreciate your feedback and the opportunity to make it right.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mariana,
We’re so glad to hear everything’s been smooth and on time—thank you for the kind words!
Fingers crossed your apartment accepts it! With your official ESA letter, you’re backed by housing protections under the Fair Housing Act, so you’re on the right track.