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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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They confused my account with my moms account
They don give you the bare after more than 48 hrs
Hello Mytzey!
We're really sorry to hear about the confusion and delay—that’s not the experience we aim to provide. Please reach out to our support team at [email protected] so we can take a closer look and make sure your account is corrected and you receive everything you need. We appreciate your feedback and the opportunity to make it right.
I'm still waiting on my apartment office to approve my application, I'll let ya'll know with an update, hopefully I will have no issues.
Hello Yolanda!
Thanks for the update! We’re glad the process was quick on our end, and we’re hoping everything goes smoothly with your apartment office. If you run into any issues or need additional support, don’t hesitate to reach out—we’re here to help!
So easy to work, renew. The company remained you when is time to renew. I can go to different places with my pet.
Hi Migdalia!
We’re so happy to have you back for a second time! It’s great to hear that the renewal process was easy and that you can continue enjoying time with your pet wherever you go. Thanks for choosing us again—we’re always here when you need us!
They are very quick! Very good experience with them! Just in time for moving day!
Hello Daijah!
We’re glad everything worked out just in time for your move! It’s great to hear the process was quick and smooth for you. Thanks for giving us a shot—we’re here anytime you need support!
This was so easy to do and I'm so excited to take my pet with me. I have high anxiety and my dog, Misja, relieves stress especially in social situations. I'm so happy that I can take her with me.
Hi April!
That’s such a wonderful story—thank you for sharing! We’re so glad Misja can now be by your side and support you when you need it most. It’s amazing how our pets can bring us peace in tough moments. We're grateful for that kind referral and are always here if you or Misja need anything!
It was a quick and smooth process to get my dog certified. Thank you so much for the changes you're making!
Hello Jerika!
We’re so glad to hear the process was smooth and quick for you! Thank you for trusting us and for the kind words. We truly appreciate the recommendation and are always here if you need anything!
The process was easy, however, I could not locate where the doctor was actually located. And my landlord requested that information...
Hi there Kassandra!
Thank you for sharing your experience, and we're really sorry to hear about the trouble you had. Your landlord's request is completely understandable, and the doctor’s information should be listed on your ESA letter itself. If it's missing or unclear, please reach back out to our support team at [email protected] so we can make sure you get the details you need. We appreciate your patience and your trust in us—especially through a recommendation.
The process was fairly seamless, I'm satisfied with my experience.
Hello Rhiana!
We’re glad to hear everything went smoothly and that you’re satisfied with your experience! If you ever have questions or need support in the future, we’re here for you.
Very easy to navigate the website. I don't get out much so have this available on line is very helpful!
I hope I will be able to take Rosie just about everywhere with me, I need her as much as she needs me.
Hi Traci!
We’re so happy to hear the process was easy and that you loved the experience! Thanks for trusting us and for the recommendation—it means a lot. If you ever need anything, we’re here for you!
That's was the best thing I did, because now I'm dogs can go anywhere with me!
Hi Grasielle!
We’re so glad to hear that you’re happy with your decision! Having your dogs by your side makes such a difference, and we’re honored to have helped make that possible. If you ever need anything, we’re just a message away!
Fast and easy for what I needed and got out needed it for my complex to not kick out my emotional support animal
Hi Lj!
We’re so glad we could help you get what you needed in time for your housing situation. Your emotional support animal is important, and we’re happy you were able to keep them with you. If you ever need anything else, we’re here to support you!
Hello Joe!
We’re really glad to hear you had a good experience and that the process went smoothly for you. Thank you for choosing Support Pets—we’re always here if you need anything else down the road!
I received the email with a esa letter. And it was pretty easy to do application.
Hi there Brittany!
Great to hear everything went smoothly and that you received your ESA letter without any trouble! If you ever have questions or need additional support, we’re always here to help.
I didn't know it's this easy to get ESA approved. Could have saved me so much money ages ago. The support team is very attentive and responds in super timely manner.
Hi Jing!
We’re so glad to hear the process was easier than expected and that our support team took good care of you! It’s great to know we could help save you time and money. If you ever need anything moving forward, we’re always here to assist!
I had been overwhelmed trying to find a site that would work with my ability to obtain ESA and PSA that was legit, legal and with the turnaround time frame it was very easy and eased my anxiety about the whole process. I would highly recommend Support Pets to anyone who needs their loving companion to be with them wherever you go.
Hello Catherine!
Thank you so much for sharing your experience. We're really glad we could make the process easier and less stressful for you—especially when it comes to something as important as keeping Sammy by your side. It means a lot to know that you felt supported and confident in choosing us. We're always here if you or Sammy need anything!
Simple, easy, affordable & rather fast process back by licensed professional doctors. My Frenchie has been ESA approved & certified twice now & can't wait to start his PSD training. Strongly recommend the services
Hi Corey!
That’s wonderful to hear! We’re so glad the process was smooth for you and that your Frenchie is officially approved again. Best of luck with the PSD training—sounds like exciting things are ahead! Thank you for your recommendation and continued trust!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sean!
We're so glad to hear that your renewal process was smooth and easy! Thanks for sharing your experience—if you ever need anything else, we're always here to help!