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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I was struggling with another online ESA service because they couldn't provide me with diagnosis to approve my pets as ESA. They kept denying my dogs after I explained again and again regarding the reasons I needed them. The other service didn't have licensed medical professionals. They only had therapists. I was so upset with them and had to change service provider. Support Pets has been such a great help because Support Pets has licensed medical providers who can provide diagnosis and provided my letter in 24 hours. I have been super anxious because I was afraid that I couldn't move with my dogs for my new job. I couldn't give them up. Thank you for letting my dogs stay with me.
The process was very easy and now I know that I'll be able to have my talk lady with me at all times as she is what keeps me stress-free keeps me happy
Thank you so much, Epifania, for sharing your experience. We're honored to be a part of making it easier for you to have your lady companion close by, knowing she brings you such peace and happiness means the world to us.
I needed help with getting my documents and this company was able to gather all the correct paperwork and information I needed.
Thank you, Racquel, for your kind words and for acknowledging our efforts! We're always here to make assistance as seamless as possible, and your feedback helps us continuously improve. We appreciate your trust and look forward to being of help anytime you need.
Once I learned of this website, I was very excited. It was very simple and easy. I am thoroughly happy with what I learned. Now my baby can go anywhere with me and that makes me and her very happy. Thank you.
Gina, thank you for sharing your experience—it's wonderful to hear you're happy and ready for all the adventures ahead with your furry friend. We appreciate your feedback and look forward to supporting you both in the future.
We have been members of this program for going on three years. It's great. Everything is so easy and laid out for simplicity.
Thank you, Laura, for being a loyal member and for sharing your experience over the past three years. We’re glad the program’s simplicity is working well for you, and we're committed to continually making the process as smooth as possible. Please let us know if there's anything else we can do to support you and Little Sophia on this journey.
So far, fairly straightforward and easy to understand.
Muy buena recibí el documento en menos de 24 horas
Thank you, Lisandra, for you generous words and taking the time to share your experience. We’re glad to hear your document arrived quickly and appreciate your trust in us. We look forward to continuing to support you with any future needs.
Thank you for sharing your experience, Alexander. We appreciate your feedback and are always here if you need any further assistance to make things better for you and your pet.
The process was easy and very user friendly!
Hello, I've been accepted for my ESA and am having difficulty moving forward to order Cali's info and gear, appreciate your help as it's Imp, ty Cheryl
Hi Cheryl,
We can help with that. If you’re having trouble moving forward to complete Cali’s information or gear, our support team can walk you through the next steps. You can reach us at [email protected]
or use the live chat on https://www.supportpets.com.
This service was very easy and quick to use, the support team was also super helpful making a couple changes and helping me out.
Hi Kylie,
We appreciate you sharing this. We’re happy everything moved quickly and that our team could assist with the changes you needed.
I truly did enjoy how quick the service was. I wish there was a bit more transparency on the end total. But overall amazing and would recommend
Hi Gisele, thank you for your kind words and valuable feedback. We’re glad to hear the speedy service made a positive impact, and we’ll certainly work on making pricing clearer in the future to enhance your experience even further. Looking forward to serving you and your furry friend again soon!
I am about to move into a new housing facility and the charge $35 per month to have a pet. Thanks to your quick turnaround with the documentation I needed, I was able to pass it along to the manager very quickly. No pet charge for me! Thank you!
Thank you, Melody, for sharing your experience. We’re glad our paperwork helped you move in smoothly and avoid extra fees—the last thing we want is anything to slow down your next chapter with your pet. Your feedback means a lot to us!
Great information and ease of purchase!
This was the best decision I ever made for my buddy Exavier the whole process was started and finished in about 10 minutes or less. I originally gave 4 stars but I wish I knew how to change it to five
Hi Corey,
We’re glad everything was quick and easy, and we appreciate you taking the time to share your experience.
I just signed up and it was easy I'll change to 5 after it all goes through
It has been a great wave of relief knowing I can now take my cat with me any where I need to. She is the one constant in my life that relieves my high stress/anxiety levels. This process was so smooth and fast. I greatly appreciate the assistance.
Hi Madison, thank you so much for sharing your experience and kind words. We're truly glad to hear that bringing your cat along has eased your stress and that the process felt smooth and supportive. We're here whenever you need us!
Wasn't in the market for services when I first input my information so the pushy sales almost pushed me away. But eventually I needed the service and so I purchased it. The process is a little misleading though because you think that you're getting more than you get and have to purchase other things that you might like to get to like a vest. But overall I am glad to have done it.
Thank you for sharing your experience and feedback. We're sorry if our recommendations felt a bit pushing at first—your input helps us improve and clarify our offerings. We're glad to hear the service has been valuable to you, and we appreciate your trust in choosing us.
They take what is usually a long and difficult process and make it simple, and fast and stress free. Friendly and professional, this was a renewal for me and I have always been more than satisfied.
Thank you so much for your kind words, Kevin. We're truly grateful to hear that we’ve been able to make the process straightforward and stress-free for you each time. We look forward to continuing to provide you with the quality care and service you deserve.
My experience with the bracelet was great but not sure if the improper necklace was a result of my error or rescue paws. But its all good
Hi John,
Thanks for the feedback — we’re happy you liked the bracelet, and we appreciate you sharing your experience with our support team.
I was pleased to get the documents so soon but then i was asked to purchase another vest and leash that I thought I ordered already can you please check on this for me. I even goave the size I needed.
Hi Lisa, I’m glad you received your documents so quickly, and I’m sorry for the confusion regarding the vest and leash order. We’ll take a closer look at your order details to make sure everything matches the size you originally requested and follow up with you soon to sort this out. Thank you for your patience—we truly appreciate it.
It's great this company is out here to ensure your pets can go with you wherever. They are not just pets and emotional support animals but, family.
Thank you so much, Melissa, for your thoughtful words and leaving us such a heartfelt review. We're truly grateful for your support and for recognizing how important pets and emotional support animals are as family members. Your feedback encourages us to keep providing service that ensures you're always by their side.
Moved from out of state. Applied for an apartment that didn't mention my breed was restricted. They said are dogs were allowed. Had to transfer my ESA credentials to a new state and they got it done in less than 48 hours.
Thank you for sharing your experience, Phylicia. We're glad we could help get your ESA credentials transferred smoothly and quickly during such a hectic time. We're here to support you and your pets every step of the way!
So easy I signed up while riding shotgun with my husband and my dog in my lap.
I have cancer and have been in treatment off and on for the last nine years. My first ESA Gideon ( Yorkshire Terrier) passed away unexpectedly at the age of one, from a genetic brain disease.
I've had my new ESA for five years now ( Gibson ( Yorkshire Terrier as well)
He goes on every trip with me, but I do sometimes get push back about him. And that can be very stressful.
I'm happy to have another layer of protection for he and myself during these stressful situations.
Hi Julie,
Thanks for sharing your experience with us, and we’re glad the process felt simple and stress-free. We appreciate you trusting Support Pets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Cassie. We’re truly glad to have been able to support you and your dogs quickly during such a stressful time, and we appreciate the trust you placed in us to help keep your family together.