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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was very easy to answer the questions, and they send me the documents through email very fast after approval.
Hello Marcilene!
We're so happy to hear that you had a great experience! It's great to know the process was easy and that you received your documents quickly. If you ever need anything, we're here to help!
The ease and comfort working with this group. Very professional and helpful video
Hi there Shanta!
Thank you for your kind words! We're glad to hear that the process was smooth and that you found the video helpful. We appreciate your trust and your friend's referral. If you ever need anything, we're here to help!
My experience it went very easy and quick and the app is very easy to use
Hi Carol!
We're so happy to hear that Sky and Ellie can stay with you—they're truly part of the family! It's great to know that the process was easy and quick for you. If you ever need anything, we're always here to help!
It was easy, quick and comprehensive service and I received the documentation quickly
Hello Harry!
Thank you for your feedback! We're happy to hear that the process was quick and straightforward for you. We appreciate you choosing us and are always here if you need anything!
Very easy to submit my requirements, process followed seamlessly
Hi there Theresa!
We're so glad to hear that the process was smooth and easy for you! Thank you for trusting us, and we appreciate your friend's recommendation. If you ever need anything, we're here to help!
I'm so glad I opted to get my ESA letter with Support Pets. Now I'm able to take my fur baby Amara with me just about everywhere I go. The price for the letter and consultation are very reasonable for the benefit of being able to take my dog Amara with me, no longer worrying about navigating stressful situations alone. I am grateful to Support Pets for making this possible.
Hi Claudia!
Thank you for your kind words! We're so happy to hear that your ESA letter has made such a positive impact and that you can have Amara by your side. It’s great to know that our team was able to assist you quickly as well. We truly appreciate your trust and are always here if you need anything!
Hello Linda!
We're so glad to hear you had a seamless experience! Thank you for trusting us and for sharing your feedback. It's great to know that the video and process were helpful for you. If you ever need anything, we're here to help!
Finished very quickly, only thing I didn't like was there was slightly confusing wording on some parts that added more money for me to pay. Perhaps it was just me not understanding. Whatever the case, I'm satisfied with the results
Hello Atravias,
Our pleasure! We’re glad to know our service has been helpful, and we appreciate the opportunity to assist you.
Great experience. Thank you for your help on this matter. Thank you again.
Hello Annette,
Our pleasure! Your feedback reassures us that we are on the right path, and we’ll continue working hard to provide the best experience possible.
Very customer friendly. Questionnaire was quick and painless with documents in hand the following day. Would definitely recommend to others!
Hello Josh,
Our pleasure! We take pride in ensuring a smooth and efficient experience, and it’s great to hear that we’ve met your expectations.
Great thank you it was easy and quick to get the paperwork. It was no hassle and very quick to get the information I needed
Hello Leeannett,
Our pleasure! Knowing that we’ve made a difference in your experience encourages us to keep improving.
Magnificent and appropriate to carry our pets with love in phenomenal service for people who love our pets and who are part of our family
Hello Blanca,
Our pleasure! Your trust in us means a lot, and we’ll keep striving to provide the level of service you deserve.
Hi there,
Our pleasure! Knowing that we’ve met your expectations reassures us that we’re making a positive impact.
Always a plus + fast quick, never a problem
Will recommend always
Hello Audrie,
Our pleasure! Your satisfaction is what drives us to keep providing a seamless and dependable experience.
I have never had a problem with Support Pets. They understand how people feel about their pets. Pets are family and should be protected.
Hi there,
Our pleasure! We’re always here to support you, and we appreciate your trust in our service.
Response took around 24 hours and I just confirmed one of the letters given will work perfectly for my new apartment. Thank you!
Hello Macy!
We're so glad to hear that the process was quick and that your letter works perfectly for your new apartment! Thank you for trusting us, and we appreciate the recommendation from your leasing manager. If you ever need anything, we're here to help!
I have issues every year when I renew. This year my auto renew didn't auto renew. Then what was supposed to take 48 hours to get me documents took 2 weeks but only after contacting customer service a multitude of times. Was always told there must be a glitch in the system. Every year it is these types of issues/delays.
Hi Janine!
We're really sorry to hear about the issues you’ve experienced with your renewal process. That’s definitely not the experience we want for our customers, and we appreciate your patience while our team worked to resolve everything. We’re glad to hear that the last representative was able to follow through for you, but we understand how frustrating delays can be. Your feedback is truly valuable, and we’ll work on improving our follow-through to make sure this doesn’t happen again. If you ever need further assistance, we’re always here to help.
Fast and easy. A few questions to answer, get doctor approval. You're good to go.
Todo muy bueno muy contento con el servicio, solo espero mi entrega a tiempo
Hola Carlos!
¡Gracias por tu comentario! Nos alegra saber que estás contento con el servicio. Si necesitas alguna actualización sobre tu entrega, nuestro equipo de soporte está aquà para ayudarte.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roger!
We're so glad you had a great experience! Thank you for your kind words and for trusting us. If you ever need anything, we're always here to help!