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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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So far so good. Sometimes hard to get in touch with someone for support. It takes a lot longer to get my official documents than I wish it would. Overall pretty satisfied.
I needed to renew my cats expired ESA documents. Process was seamless and easy.
Hello Cassandra!
Thank you for your continued trust in us! We're glad to hear that the renewal process was seamless and easy for you. If you ever need anything in the future, we're always here to help!
I had amazing experience with the team! After I submitted a request for one pet, I forgot to add my other one, so I email to get my other pet added and it was such a nice, smooth addition. No problems at all! Thank you so much!
Hello Justine,
Thank you so much for sharing your experience! 😊🐾 We're thrilled to hear that our team made the process smooth and hassle-free for you. Making sure both of your pets were included was our pleasure!
We understand how important Emotional Support Animals (ESAs) can be for managing anxiety, and we're so glad we could help you get the documentation you needed. If you ever need anything else, we’re always here for you.
It was a easy & stress free process. I was pleased at how quick the process was from start to finish.
Hello Francisca,
Thank you for your kind words! 😊🐾 We're so glad to hear that your experience was easy and stress-free—that's exactly what we strive for!
We appreciate you trusting us, and it’s great to know that a friend recommended us. If you ever need anything else, we’re always happy to help! 💙✨
It was very simple and fast. It helped us get into a townhome without paying extra rent and pet deposits.
Hello Kyle,
Thank you for sharing your experience! 😊🐾 We're so glad the process was simple and fast for you and that your ESA letter helped you secure housing without extra fees. That’s exactly why ESA protections under the Fair Housing Act (FHA) exist—to ensure people can live with their support animals without financial barriers.
If you ever need anything in the future, we’re here to help!
Support Pets has always helped me obtain my ESA documents and any other information I needed afterward.
Hello Jasmine,
Thank you so much for sharing your experience! 😊🐾 We’re honored to have been able to help you keep your dogs by your side when you needed them most. ESAs provide real comfort and stability, and we’re glad we could assist in ensuring your rights under the Fair Housing Act (FHA) were upheld.
Your story is exactly why we do what we do—helping people and their beloved pets stay together. If you ever need anything, we’re always here to help. Wishing you and your dogs continued peace and comfort!
It was very efficient and easy to get! The price was amazing and I would definitely recommend!
Hi Kennedy!
Thank you for your feedback! We're so glad to hear that the process was efficient and affordable for you. We appreciate your recommendation and the referral that brought you to us. If you ever need anything, we're here to help!
Quick, easy, and affordable. I wish everything else was this convenient. Support pets saved me from an anxiety attack and hundreds of dollars. Now my kitty can travel with me. She is not only my best friend but my life saver.
Hi there Regeana!
We're so happy to hear that your ESA letter has made such a difference for you and your kitty! Having your best friend by your side is invaluable, and we're glad we could make the process quick and easy. Thank you for trusting us, and if you ever need anything, we're here to help!
I have a Great Dane and am trying to find a apartment as I'm getting the "Big D". And I found out with my conditions I can get him as a ESA. And so instead of having to get rid of my big teddy bear. Now I can keep him with me! And support animals made the transition to a ESA SO EASY! One less thing to worry about!
Hello Christopher!
We're so glad to hear that you're able to keep your Great Dane with you during this transition. ESAs can make a huge difference, and we're happy we could make the process easy for you. Wishing you and your big teddy bear all the best in your new home! If you ever need anything, we're here to help!
Had a small issue but they were quick to respond, and try to resolve to my satisfaction
Hello Rebecca!
Thank you for your feedback! We're glad to hear that our team was quick to respond and worked to resolve your issue. We appreciate your continued trust in us, and if you ever need anything, we're always here to help!
It was super quick and easy to get through. Videos were well informative too!
Hi Brooke!
We're so glad to hear that the process was quick and easy for you! It's great to know the videos were helpful as well. Thank you for choosing us—if you ever need anything, we're here to help!
Very fast and very easy. My dog can now stay close to me and give me full emotional support.
Good no complaints yet quick response I don't know what else to say but it is good I've only used it once so far I'm just rambling on for your 50 word thing
Hello Jeff!
Thank you for your feedback! We're glad to hear you had a good experience and that our response was quick. We appreciate you giving us a try and are here whenever you need us!
Waiting on correction of my document. My dog's breed is incorrect.
Hello Maylen!
We're sorry for any difficulty you experienced with selecting your dog's breed. If you're waiting on a correction, our team is working to get that resolved for you as quickly as possible. If you need any further assistance, please reach out to our support team—we’re happy to help!
Great and Easy to use, I appreciate the fact that the company issues them out really fast, within 48hrs. But what I didn't like is, a lot of up sell and having no profile. I couldn't see my confirmed Purchases, I thought I made a profile and that matters because I thought I was gunna have access to Edit, Change, make requests, buy stuff or update. But no, it was a one stop shop, but not hating on that, just thought it was a little inconvenient.
Very happy how quickly I received my support documents. I had a question and I received a response very quickly.
Hi Cathy!
Thank you for your kind words! We're so glad to hear that you received your documents quickly and that our team was able to answer your questions right away. We truly appreciate your recommendation and are happy to help make the rental process easier for you. If you ever need anything, we're here to assist!
I just wanted to get ESA approval for my dog because I am moving to new home in Florida where you can't have an animal. You all had too many other things that you wanted me to sign up for when I just needed the the certification. You ended up charging me an extra $134.00 for something I didn't want. I don't appreciate being taken advantage of as an elderly person.
Hi Elizabeth!
We're sorry to hear about your experience. Our goal is to make the process as simple and transparent as possible. If there was any misunderstanding regarding charges, we’d be happy to assist in resolving the issue. Please reach out to our customer support team so we can review your order and ensure you only have the services you intended. We appreciate your feedback and are here to help.
Fast and easy. Can't wait to receive to receive his best!
Hi Melissa!
We're so glad to hear that the process was fast and easy for you! If you have any questions while waiting for your order, feel free to reach out. We're here to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Edgar!
¡Nos alegra saber que tu experiencia fue fácil y rápida! Nuestro equipo está aquí para apoyarte, y si necesitas ayuda o tienes alguna pregunta, no dudes en contactarnos. ¡Gracias por confiar en nosotros!