On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was able to answer a few questions and apply. The process was simple and easy.
My experience was phenomenal. I received results within a couple days. Survey was super easy and concise. I would highly recommend this is my second time and I couldn't imagine having it any other way.
Hello Deja,
Thank you so much for sharing your experience! 😊🐾 We’re thrilled to hear that your ESA has made such a positive impact on your life and that our process was quick, easy, and seamless for you.
It means a lot that you’ve come back for a second time and that you’d recommend our service. Your ESA’s support is invaluable, and we’re honored to help make it possible.
If you ever need anything, we’re always here for you!
I look up the doctor who wrote me the note and her license number does not connect with a real doctor here in the state of RI. Not sure if I got scammed or not.
Hi Kaylee!
We understand your concern and want to assure you that all of our licensed professionals are legitimate and qualified to issue ESA documentation. Sometimes, state databases may have specific search criteria or delays in updates. If you'd like, our support team can assist in verifying your doctor's credentials for peace of mind. Please reach out to us, and we’ll be happy to help clarify any concerns!
Great experience. Application was easy to complete and received documentation the same day.
Hello Kathryn!
We're so glad to hear you had a great experience and received your documentation quickly! Thank you for trusting us, and we're happy our ad caught your attention. If you ever need anything, we're here to help!
Everything went well except I didn't get the email with my digital copy of my certification.
Hi Jessica!
We're glad to hear that everything went well, but we're sorry you didn’t receive your digital copy. Please check your spam or junk folder, and if it’s not there, reach out to our support team so we can resend it right away. Thank you for being a loyal customer for the past three years—we truly appreciate your trust!
It was very good, a fast and speedy process. It was a good experience.
Hi Christian!
We're so glad to hear you had a fast and smooth experience! Thank you for trusting us, and we appreciate the recommendation. If you ever need anything, we're here to help!
Quick and easy, the doctors move relatively quickly to get you and your pet taken care of.
Hi Lanikah!
We're so glad to hear that you had a quick and easy experience! Our team works hard to ensure everything is processed efficiently. Thank you for trusting us, and if you ever need anything, we're here to help!
Hello Mary!
We're so glad you had a great experience! It's wonderful to hear that the process was easy and that you would recommend us. Thank you for trusting us, and we appreciate your friend's referral. If you ever need anything, we're here to help!
In completing the requested and necessary forms and following the well-planned steps, the overall application process was smooth, painless and very straightforward.
Hello Bill!
We're so glad to hear that you had a smooth and straightforward experience! Thank you for trusting us and for choosing Support Pets based on our reputation. If you ever need anything, we're here to help!
The service that Support Pets provided has been a life saver for me. Finally making my GSD a legitamate ESA, and now training to be a PSA. I get anxious in public, especially in crowds, and my dog will circle me to keep space between me and others. She is also very good at keeping me focused. Thank you!
Hi Leslie!
We're so glad to hear that Support Pets has made such a positive impact on your life! It’s amazing how your GSD provides comfort and support, and we’re happy to have been part of the process. Thank you for trusting us and for sharing your experience. If you ever need anything, we’re always here to help!
Quick reaction. I get the paper in 2 days. Quick reaction. I get the paper in 2 days. Quick reaction. I get the paper in 2 days.
Hello Xiaochen!
We're glad to hear that you received your documents quickly! Providing fast and efficient service is our priority. If you ever need anything, we're here to help!
Fast processing great and friendly customer service. Fast response from reps
Hello Jenilyz!
Thank you for your kind words! We're glad to hear that the process was fast and that our customer service team was helpful. We appreciate your trust and are always here if you need anything!
I appreciate the experience everything was super helpful. Got exactly what I needed.
Hello Geidi!
We're so happy to hear that you had a great experience and got exactly what you needed! Thank you for trusting us—if you ever need anything, we're here to help!
Very easy to sign up - will have to wait and see how ti works in the real world.
Great! Thank you, so much! It was very fast and easy most definitely would recommend!
Fast and easy, Good communication and within 24 hours I had my documents approved.
Hello Alain!
We're so glad to hear that the process was fast and easy for you! Providing quick approvals and clear communication is our priority. If you ever need anything, we're here to help!
I used Support Pets last year and was thankful to save money on my deposit and monthly rent. The renew option was quick and easy. It's so convenient and gives 2 pets. I didn't even have to provide shot records to renew!
Hi Heather!
Thank you for trusting us again for your renewal! We're so glad to hear that the process was quick, easy, and helped you save on housing costs. We appreciate your continued support and are always here if you need anything!
Easiest and fastest process ever, now i can take my pet with me anywhere :)
Hello Fabiola!
We're so happy to hear that the process was quick and easy for you! Providing support every step of the way is our priority. If you ever need anything, we're here to help!
Glad this process was fast and Easy with support the entire wa. Got my documents fast.
Hi Carina!
We're so happy to hear that the process was quick and easy for you! Providing support every step of the way is our priority. If you ever need anything, we're here to help!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Catherine,
Thank you for your feedback! 😊🐾 We're so glad you found the registration process simple and easy. Making things stress-free for our customers is always our goal!
If you ever need anything, we’re here to help. Enjoy the peace of mind that comes with having your ESA!