On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Magnificent and appropriate to carry our pets with love in phenomenal service for people who love our pets and who are part of our family
Hi there,
Our pleasure! Knowing that we’ve met your expectations reassures us that we’re making a positive impact.
Always a plus + fast quick, never a problem
Will recommend always
Hello Audrie,
Our pleasure! Your satisfaction is what drives us to keep providing a seamless and dependable experience.
I have never had a problem with Support Pets. They understand how people feel about their pets. Pets are family and should be protected.
Hi there,
Our pleasure! We’re always here to support you, and we appreciate your trust in our service.
Response took around 24 hours and I just confirmed one of the letters given will work perfectly for my new apartment. Thank you!
Hello Macy!
We're so glad to hear that the process was quick and that your letter works perfectly for your new apartment! Thank you for trusting us, and we appreciate the recommendation from your leasing manager. If you ever need anything, we're here to help!
I have issues every year when I renew. This year my auto renew didn't auto renew. Then what was supposed to take 48 hours to get me documents took 2 weeks but only after contacting customer service a multitude of times. Was always told there must be a glitch in the system. Every year it is these types of issues/delays.
Hi Janine!
We're really sorry to hear about the issues you’ve experienced with your renewal process. That’s definitely not the experience we want for our customers, and we appreciate your patience while our team worked to resolve everything. We’re glad to hear that the last representative was able to follow through for you, but we understand how frustrating delays can be. Your feedback is truly valuable, and we’ll work on improving our follow-through to make sure this doesn’t happen again. If you ever need further assistance, we’re always here to help.
Fast and easy. A few questions to answer, get doctor approval. You're good to go.
Todo muy bueno muy contento con el servicio, solo espero mi entrega a tiempo
Hola Carlos!
¡Gracias por tu comentario! Nos alegra saber que estás contento con el servicio. Si necesitas alguna actualización sobre tu entrega, nuestro equipo de soporte está aquà para ayudarte.
Fast and easy! That's all I have to say, except they have great support.They respond to your questions or needs very quickly!
Hello Genie!
Thank you for sharing your experience! We're glad to hear the process was fast and easy for you, and that our support team was able to assist you quickly. We appreciate your trust and your friend's recommendation! Let us know if you ever need anything.
When I requested new documents, they were in my email box within an hour.
Hi there Robin!
We're so glad to hear that you received your documents quickly and that your ESA has helped make housing stress-free for you. Thank you for trusting us over the years—we're always here to support you!
Best experience ever would definitely recommend anyone to them. Thank you so much.
Hi Rebecca!
Thank you for your kind words and recommendation! We're thrilled to hear you had a great experience. If you ever need anything, we're always here to help!
Hi Kristin!
Thank you for your recommendation! We're so glad the process was easy and fit into your busy schedule. If you ever need anything, we're here to help!
The ESA Team responded efficiently. The video explained common questions. While I have a cat, and some of the offerings and eligibilities are not needed, I feel comfortable knowing I do not have to choose between my pet and where I live.
Hi there RC!
Thank you for sharing your experience! We're glad to hear that the process was efficient and that the information provided helped answer your questions. It’s great that you can have peace of mind when it comes to housing and travel with your cat. If you ever need any support, we’re always here to help!
I love this service and the ease of applying. Not only does my dog get to help me in several ways but the ability to not have to pay for the animal rent is worth it.
Hello William!
Thank you for your kind words! We're so glad you found the process easy and that your dog is making such a positive impact in your life. We’re sorry to hear you had trouble getting answers to specific questions—our support team is always here to help, so feel free to reach out, and we’ll make sure you get the information you need.
Very easy process! Got approved within 24 hours and received all documents soon after!
So far very easy and user friendly website. Looking forward to seeing how easy the total process.
My ESA experience was really good overall. It did not take long to receive my documents also the videos and steps were very helpful. I had to contact customer service regarding the products and about the bundle offers and the live chat representative was easy to speak with. The only the thing I would like to be able to do is speak with is a person by phone and would recommend a phone number I was not able to find one.
Hi Carrie!
Thank you for sharing your experience! We're happy to hear that the process was smooth and that our resources were helpful. We appreciate your feedback about phone support and will take it into consideration. If you ever need assistance, our live chat and email support team are always here to help. We truly appreciate your trust and recommendation!
The experience was good. I was able to resolve my issue. Thank you.
It is a great business. It was less than 48 hours when I received the documents.
Hello Cadence!
Thank you for your kind words! We're glad to hear that you had a great experience and received your documents quickly. If you ever need anything, we're here to help.
Thank you for all your help with my ESA/PSD service dog Bo helps me when I need him most and makes me happy when we are together
Hi there Marsh!
You're very welcome! It’s wonderful to hear how much Bo supports and brings happiness to your life. We’re always here for you if you ever need anything. Wishing you both the best!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Blanca,
Our pleasure! Your trust in us means a lot, and we’ll keep striving to provide the level of service you deserve.