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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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My experience was easy an convenient.
I have nothing else to say.
Was easy to print documents off for our trip on the 23. Also was easy to get everything done.
Hi Kelly!
We’re so glad everything went smoothly for you and Bitsey! It’s great to hear the process was easy and that your questions were answered clearly. Thanks for trusting us for this important step—we’re always here if you need anything else along the way. Safe travels on the 23rd!
I ordered my new ESA using an expired card. That was my mistake. But Then I reordered with the correct card, but the order never went through. No one knew why. For several days I was emailing back and forth with two or three different people to no avail. Finally, I made another order, and it finally went through. Because of all of this my previous ESA expired. Thank goodness my apartment manager was willing to work with me on it. But even though I had these problems, the customer service team was very professional and very willing to help me. I received my new ESA documents the very same day after the third attempt. I do recommend Support Pets. Just be aware to order your documents way ahead of time, in case there is a problem.
Hello Jeannine!
Thank you so much for your honest and thoughtful review. We’re really sorry for the trouble you experienced during the ordering process and understand how stressful that must have been—especially with a renewal deadline approaching. We're glad to hear our team was professional and able to get things resolved quickly once everything went through. Your patience and recommendation mean a lot, and your tip to order ahead is truly helpful. We're here anytime you need support moving forward.
Very easy and quick process! Ia m pleased with the results.thank you
Hi Sylvia!
We're so happy to hear the process was easy and quick for you! Thank you for sharing your experience—glad we could help. Let us know if you ever need anything else!
My experience was amazing. Ive been looking for a company..
Hello Felicia!
We’re so glad you found us and had an amazing experience! It means a lot that you chose us after searching for the right company. If you ever need anything else, we’re just a message away.
I am very pleased with the quick response after renewing my ESA. Great customer service.
Hello Annika,
We’re so happy to hear that — and honored to have your trust for the past 3 years!
Quick support and consistent service are what we aim for, and we’re glad we could deliver. Thanks for being part of the Support Pets family.
Very good, I received my documents quickly. I'm glad I was able to resolve the issue and have all the documentation for my Sasha.
Hello Maria,
We’re so glad everything worked out and that you got your documents quickly! Sasha is lucky to have someone who cares so much.
Thank you for choosing us — we're proud to support you both.
My experience was amazing. The site is easy to use and understand. The question were clear and exactly what I was feeling. Overall good experience and I will be using them again.
Great and quick service however, I received a crazy amount of emails from them the following week absolutely pestering me to make additional purchases…. Instant turn off.
Hello Aleana,
We really appreciate the kind words about our service — and we hear you on the emails.
We never want to overwhelm anyone. Our goal is to keep people informed, not pressured. If you'd prefer fewer messages, you can unsubscribe anytime using the link at the bottom of any email, or reach out to our team at [email protected] and we’ll help adjust your preferences.
Your feedback is important, and we’re always working to improve the experience.
Great to have the auto renewal and I did have an issue with payment and customer service was quick to answer my questions and respond with result.
Hi Susan,
We’re so glad to hear that! We work hard to make the process smooth, and our team is always here when you need support — especially with billing or renewals.
Thank you for trusting us. It means a lot to be part of your journey with a service that’s both easy to use and fully legitimate.
The payment process was alittl confusing though. I feel like having an itemized bill post check out makes it alot easier. Especially it allows to see what is included and what I have to buy separately for example her ID and her leash and dog harness. But other than that my experience was great and I was worried about it being a hassle but you made it soo smooth and informative it helped my stress levels so much!
Great experience. I have never had to register my pet before but I have a new property management company at my apartment complex and they require either an ESA or we pay higher rent. I've lived here over 7 years and honestly my cat brings me happiness and calms me down from a stressful job.
The website has few and very direct options there is no way to access profile or change information for renewals without contacting customer service.
Hi Johnathan!
Thank you for your honest feedback—we're really sorry the experience felt frustrating. We’re always working on making the website easier to use and improving how our support team handles ongoing conversations. Your input truly helps us grow, and we’d love the chance to make things right if you're still needing help. Just let us know!
It was super easy to get the correct documents after a traumatic life event
Hello Makaila!
We're truly glad we could be there for you during such a difficult time. Hearing that the process was easy and helpful means so much to us. Thank you for trusting us—we’re always here if you need anything else
The website was easy to navigate and I received a super fast response. Would highly recommended!
Smooth sailing all the way through. Only takes a couple of minutes.
Hi there Tyler!
That's wonderful to hear! We're thrilled the process was smooth and easy for you. And it means even more that you found us through word of mouth—thank you for being part of our community. We're here whenever you need us
I highly recommend Support Pets.
They are both knowledgeable and trustworthy, and great customers service! They caught a duplicate perches that I done accidentally & fixed the issue before I caught, even before the Bankc caught it I had an email from Support Pets! Integrity honesty as well as a great support team.
Application and process was very easy! From the first step to the last step the instructions were clear and precise.
Hi Katheryn!
We're so glad to hear that everything went smoothly for you! It means a lot that you found the process easy and convenient—that's exactly what we aim for. Thanks for being part of the Support Pets family! Let us know if you ever need anything else
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Virginia!
We’re glad to hear everything was easy and convenient for you—that’s exactly what we aim for. Thanks for choosing us and for giving us a try after seeing us on Facebook. We’re here if you ever need anything else.