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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Everything is perfect except there was no physical address put on the letters for a medical facility and my place of residence may need that to accept my cat as an ESA. Hopefully everything works out though.
Answered all the questions, got a response back from the doctor in less than 3 hours. Got all the documents for my ESA pet!
Hi Maranda!
That’s wonderful to hear! We’re so glad the process was quick and smooth for you, and that you got everything you needed for your ESA. We’re always here if you need anything down the road!
All I had to do was fill out the questionnaire and they sent me my esa documents within 48 hours, complete with a reason for needing an ESA specified. Mine says "high stress" which is spot on! I would absolutely recommend
Very understanding and fixed my problem fast! I appreciate everything
Hello Patricia!
We’re so glad we could help and get everything sorted out quickly for you. Thanks for your kind words—it truly means a lot. We’re always here if you need anything else!
I've been very happy over the last couple of years with the service I have received.
Hello Audrey!
We’re so glad to hear you’ve been happy with our service over the years—it truly means a lot to us. It’s wonderful that your pet can be by your side wherever you go. We’re always here to support you both whenever you need us.
Had to move pretty quickly and was vary stressed. My dog Sugar helps keep me calm and happy but tring to find a place that would accept her or wouldn't charge me a huge pet deposit and monthy fee was really getting my stress levels high. I applied to have her registered as my ESA and it was easy and fast. Showed Sugars ESA letter to the landlord and even know he has a no dog policy he let us move in and keep her. She's happy I'm happy thank you Support Pets.
Hi Michael!
We’re so glad you and Sugar were able to stay together through such a stressful time. It’s moments like this that remind us why we do what we do. Thank you for sharing your story—it means a lot to know we could help make things a little easier for you both. Wishing you and Sugar all the best in your new home, and we’re always here if you need anything else.
I thought the charge was $99 but then it got vague with charges and at the end I was charged $149 for my second years paperwork. Nothing else just paperwork. In the end it is still worth it. I may shop around next year though.
Hello Melissa!
Thanks for your feedback—it means a lot that you still felt it was worth it, even with the confusion around the pricing. We’re always working to make things clearer and more straightforward, and your input helps us do that. We truly appreciate you choosing us for ease and reliability, and we’d love the chance to keep supporting you in the future. Let us know if you have any questions—we’re here to help.
Pets give unconditional love and will help to bring out of those dark moments in life, even if they may seem like a lot of trouble they still love you much like young children do growing up.
Hi there Jolene!
Your words truly speak to the heart of why we do what we do. Pets really are family, and the love and support they give can make such a difference—especially during life’s toughest moments. We’re honored to have been able to support you in getting your documents and so grateful you chose us. You’re not alone, and we’re always here for you and your furry family.
Very happy with service and was easy experience the process and the online ques
Tionnaire made it an all around enjoyable experience
Simple, doesn't take a lot of time or hurt your pockets for what you need.
The process was short and simple, easy to navigate. I was able to get my ESA documents when my puppy is not allowed at my apartment.
Hello Danielle!
We’re so glad the process was quick and easy for you, and that you were able to get the documents you needed for your puppy. It’s always our goal to help make situations like yours a little less stressful. We’re here if you ever need anything else!
We knew what we were doing so it was very easy to get this done. As when we first signed up everything was well explained and easy to execute.
I was able to renew in no time and fly out with my baby with out any delays
Hello Anne!
We’re so glad to hear your renewal went smoothly and that our team was able to help when you had trouble logging in. It’s great knowing your travel plans stayed on track and that you've had positive experiences with us before. Thanks for sticking with us—we’re always here to help!
I used support pets in the past and they have been very helpful and I will continue to. I highly recommend them!
Hi there Margo!
Thank you so much for your continued trust and recommendation. We’re really glad we’ve been able to support you through your travels and provide comfort along the way. It means a lot to be part of your journey, and we’re always here whenever you need us.
Hi Zyaire!
That’s great to hear! We’re glad the process was quick and gave you exactly what you needed for your next steps. If you ever have more questions or need anything else, we’re here for you.
I had a great experience with Support Pets. I was a bit skeptical at first, but I decided to trust the process and I'm so glad I did. Everything worked out perfectly. The process was simple, easy to follow, and stress-free. I now have an ESA letter for my puppy, and I couldn't be happier. Highly recommend!
Hello Kendra!
We’re so glad you gave us a chance and had a positive experience! It means a lot that the process helped ease your stress and gave you exactly what you were looking for. Your kind words and recommendation truly mean everything to us. We’re always here if you and your pup ever need anything in the future.
Questionnaire asked good questions and was a straight forward process
Hello Colin!
We’re so glad the process felt clear and straightforward for you—that’s what we aim for. And it’s great to hear we could help with your apartment situation. Thanks for choosing us, and let us know if you ever need anything else!
This was the first time I've felt at ease and comfortable filling out something so important that made me feel heard
Hello Desirae!
It’s so heartwarming to hear that you felt at ease and supported during such an important step. We’re honored to be part of your journey with your dog—he sounds truly special. Thank you for trusting us and for sharing such a meaningful experience. We’re always here for you both.
You can tell this company cares about people that are stressed, emotionally unstable or just mentally exhausted because they want people's pets to free anywhere and everywhere
HI Kennedy!
We really appreciate your kind words. Our mission has always been to support people who rely on their pets for emotional comfort and stability. It means a lot to hear that came through in your experience. We’re always here to help however we can.
I love it and would recommend it to a friend or a family member to go to the website and fill it out
Hello Sarah!
That’s so great to hear! We’re thrilled you had a good experience and truly appreciate you recommending us to your friends and family. We’re always here if you need anything else along the way.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kaitlyn!
Thanks for your feedback—it’s great to hear you’ve had a positive experience overall and that you’ve chosen us again. If your housing provider needs a specific detail like a physical address on the letter, we recommend reaching out to our support team so they can assist you with an updated version if needed. We’re here to make sure everything works out for you and your cat.